Solved boot disk failure

[james cullen]

Hello,

I'm having a problem with my OS drive going offline. Most of the time I'm not at the machine when this happens only to come back and have a black screen telling me of a boot disk failure, I power down then up and system boots up no problem.

This has been an intermittant problem for about on month now, initially I supposed it was a failing OS drive so I RMA it to OCZ and installed my clone and away it went, so I thought "yeah it's my old drive" but it's happening with the clone as well.

So tonight I was at the machine and it happens, computer sort of freezes while typing in Mozilla, cant close programs then boom she's gone and starts to reboot, gets to screen where the drives show and says can't detect port 00, then tells me boot disk failure, I have to power down then up and system boots.

Man what's with that?

Broken port on MB, dud sata cable, Windows? I wish I knew.

Can someone suggest anything?

Cheers, thanks for listening

James

 

[writhziden]

Hello,

I'm having a problem with my OS drive going offline. Most of the time I'm not at the machine when this happens only to come back and have a black screen telling me of a boot disk failure, I power down then up and system boots up no problem.

This has been an intermittant problem for about on month now, initially I supposed it was a failing OS drive so I RMA it to OCZ and installed my clone and away it went, so I thought "yeah it's my old drive" but it's happening with the clone as well.

So tonight I was at the machine and it happens, computer sort of freezes while typing in Mozilla, cant close programs then boom she's gone and starts to reboot, gets to screen where the drives show and says can't detect port 00, then tells me boot disk failure, I have to power down then up and system boots.

Man what's with that?

Broken port on MB, dud sata cable, Windows? I wish I knew.

Can someone suggest anything?

Cheers, thanks for listening

James

I see nothing in your error logs to suggest the problem, although you do have a lot of genie-soft related errors, which could potentially be the problem since that software is backup related. If it were me, I would create a system image, and then http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html. If the clean install resolves the problem, then it is not hardware related. Install one piece of software at a time to determine which causes the hard disk to no longer be detected.

If you have the problem straight away with just Windows installed, it is a hardware problem.


Also, I assume you have checked all cables to make sure they are snug, connectors have no broken pins, etc.? Practice safe ESD habits doing so by shutting down, turning off the computer, unplugging the computer from the wall, holding down the power button for 30 seconds to close the circuit and drain all power, and then making sure you are grounded when removing the case and checking inside.

 

[james cullen]

Thanks for your help writhziden, I can go the reinstall route if I have to but with firstly stop Genie Timeline and check cables and slots.

I don't know how to interpret the dump files would you mind showing me the genie-soft errors?

Cheers

James

 

[writhziden]

Event[605]:
  Log Name: Application
  Source: Application Error
  Date: 2012-01-22T08:34:51.000
  Event ID: 1000
  Task: Application Crashing Events
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
Faulting application name: GenieTimelineService.exe, version: 2.0.195.243, time stamp: 0x4d2b0caa
Faulting module name: GSWatcher4.dll, version: 0.0.0.0, time stamp: 0x4d2b0c5e
Exception code: 0xc0000005
Fault offset: 0x0000000000015b84
Faulting process id: 0x9bc
Faulting application start time: 0x01ccd88ccb1bef3c
Faulting application path: C:\Program Files\Genie-Soft\Genie Timeline\GenieTimelineService.exe
Faulting module path: C:\Program Files\Genie-Soft\Genie Timeline\GSWatcher4.dll
Report Id: 219b722f-4480-11e1-a0cc-1c6f653f327d

Event[1983]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-22T08:34:54.075
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The Genie Timeline Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

This is the sequence of events before your computer shutdown unexpectedly:

Event[9]:
  Log Name: Application
  Source: VSS
  Date: 2012-01-23T21:47:42.000
  Event ID: 8224
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The VSS service is shutting down due to idle timeout. 

Event[117]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-23T21:47:42.726
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The Volume Shadow Copy service entered the stopped state.

Event[116]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-23T21:47:45.037
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The Volume Shadow Copy service entered the running state.

Event[115]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-23T21:49:35.387
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The Multimedia Class Scheduler service entered the running state.

Event[114]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-23T21:49:37.689
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The Windows Error Reporting Service service entered the running state.

Event[113]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2012-01-23T21:56:40.796
  Event ID: 12
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Production_Box
  Description: 
The operating system started at system time ?2012?-?01?-?23T11:56:39.095997500Z.

Event[111]:
  Log Name: System
  Source: EventLog
  Date: 2012-01-23T21:56:57.000
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Production_Box
  Description: 
The previous system shutdown at 9:50:20 PM on ?23/?01/?2012 was unexpected.

Event[105]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-01-23T21:56:45.648
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Production_Box
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

[james cullen]

thanks

 

[writhziden]

You're welcome. I edited my last post. I also added the sequence up to the crash. It may be due to the Volume Shadow Copy service, The Multimedia Class Scheduler service, or the Windows Error Reporting Service. Shadow copy would be part of the backup process.

 

[james cullen]

thanks, I don't really understand what these things do but I have paused my back up program and will keep it that way for a day or so and see if that is the problem.

Cheers

James

 

[writhziden]

If it continues, since the services that ran just prior to the crash are Windows based, I would suggest running http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Report back if the first time yields no integrity violations or if a fourth run still comes back with errors.

 

[james cullen]

will do

thanks

 

[writhziden]

Did pausing the backup program make the system stable, or did you proceed to SFC /SCANNOW?

 

[james cullen]

Hello Writhziden,

Things went quiet for awhile, no crashes but then they started again, so I uninstalled GenieTimeline and all seemed well untill my OS started going missing again.

I noticed that a Marvel driver had some trouble before some crashes so I updated to the latest and all seems well so far except one of my WD drives went missing the other day.

I have run the Scannow 5 or so times and has come up clean. Might be MB?

Thanks for your interest

James

 

[writhziden]

See the quote on SSDs by usasma in post #2 of The Windows Subsystem system process terminated unexpectedly. This may explain the issues you were having with the Marvell controller.