boot manager missing and not able to reset factory default

[Ayesha0]

Hi everyone Im new here & I really hope someone can help me.
Ive had an Acer laspire 4810TZ laptop since 2010 and one before that, unfortunetly Ive always had really bad problems with acer but i was stupid enough to buy it again the second time. the thing is I know quite a bit about laptops and fix basic - medium problems. but this issue has not only floored me, but also cost me alot.

I really hope someone can help..
Its says BOOTMNGR is missing and will not allow me to reset it to factory default by my cds or alt1+f10, it says image failed to copy a 1% before this it would go to 50% and say the exact same message...I just paid to get it fixed...and then i tried to wipe again to get my product key ( im really stupid and dont know why i thought that would happen it was to late to clcik back.. when i realsied this..litrelly went numb when i realsied what an idiotic mistake i made and for the engineer who supposedly fixed my laptop)
My laptop was really slow, and I had been avoiding having to completly wipe everything. i had only done it a few moths back and have never had aproblem with it. Something somewhere went really wrong as I tried taking the easy solution out- I ried to restore my laptop to an earlier point because when I update windows something always happens to my laptop, so tahts something I would definetely be avoiding. Afte rthe updates my laptop was really slwo, to the point it stopped working. It wouldnt open the browser or any folders so I was forced to restore. It didnt work so was than forced to compltly wipe everything with is very unfortunate, the amount of data and software I have lost is really unbelivalbe instead of trying to recover what Ive been busy with trying to get this fixed.
1.- After resoting laptop to an earlier point failed, I tried Alt + f10.
2. Began wiping system tofactory default. This than proceeded to fail ROYALLY about 5 times, I know understand instead of being so unpatient why not just wait..i didnt so
3. Phone up repair center Ive taken laptop to get fixed before even though their really far andI got lost the last time lol. I take it, egineer has left SO i go back the next day wait for 4 hours while he wipes my system...
4. Windows 7 product key faded so engineer had to install trial version.
4. come home make an even dumber mistake and think Im some engineer which Im clearly not so goodbye to future tech dreams....
I pressed alt+f10 totry and install my system again even tough it was just done, i did this in hopes of getting my product key somehow magically back I dont know what i was thinking an dnow I am litrelly back to square one..
PROBLEM WITH LAPTOP- BOOTMNGR is missin, now when i try and restore system through CDs back up or just pressingf alt f10, it doesnt even go passed 1% it just says it failed to copy image..
Im sorry for the long message I wrote in hopes someone can understand what a mess im going through which is my fault i admit, but the thing is why can i not just restore my system? I dont have windows 7 cd or the acer cd... because theyd ont give one and you have to make cds yourself which i did. its wokred litrelly a few times before why not now? The engineer went on about me messing up the drives and he had to wipe all of them.. but i dont know. if someone can please help me meanwhile because i have to wait 3 days to go back an give to thtem. no way can i afford to pay for petrol in the next few days and wait their for another 4hours.
i kniw theres an option of the acer cd , but i dont hve one right now so if anyone can help it would be so deeply appreciated you would not belive! i feel really stupid for doing this to a pratically new laptop, just because i didnt want to lost my software programs which took hours to install, please help!

 

[Ayesha0]

P.S
My sincere apologies for such a long post and so many spelling mistakes, Im starting to freak out now because I really am looking forward to taking it back to the engineer!

 

[theog]

Do a Strartup Repair:
http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S
Note: You may need to do startup repair 3 to 4 times.
http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

As we get alot of Acer with bad HD drives, I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

 

[Ayesha0]

thank you theog for replying i didnt think anyone would! i searched the forums and honestly i have no idea how acer are still in business.. its really unfortunate we have to part with our hard earned money to only end up with pure crap! its really not fair, im going to try these options but at this point Im actually thinking about cutting all my losses and just leaving the laptop outside my house or just giving to to charity. I hope someone will fix it or you know what just sell for food. Theres no point with this laptop Ive wiped it clean more than 10 times honest to God,
in the last 1 years and few months!
if thers any techs out there, is it because I download to many graphic design programs that take up litelly halpf of my memory or just the hardrive because I can not see any other issue, esides a few that shouldnt harm the hard drivesthe way it is now!
p.s i will now stop with the long posts..

 

[Ayesha0]

theog I do not have a repair cd,nor a indows 7 ..Hvae been trying to to get one but Im trying to see if i can fix it without that. if there is no other option please let me know, so i can get my money back.

 

[gregrocker]

There's nothing wrong with Acers, you just need a good install and then keep it lean and clean.

You'll need to find a Win7 installation DVD for your version - borrow one from a friend, any retail installation DVD will do as you can unlock all versions to install your own. If you must download it, search Google for Official Win7 ISO from my Digital Life.

The steps are all here to get and maintain a perfect reinstall: Reinstalling Windows 7

If install fails, burn to CD the HD maker's diagnostics/repair CD which theog linked earlier, boot to run Extended scan to find and fix problems with the HD if possible. Don't just ignore steps and continue hand-wringing - ask questions to get each step done!

 

[Ayesha0]

thanks for your help greg, but i dont agree with the acer at all. i ve never had any help from no matter howmany times i try. obviously i cant judge the whole company but their laptops , just alittle- yes i can. especially if its over £1000 Ive spent lol.

 

[gregrocker]

If you're talking about Acer tech support, then I fully agree it is abysmal. But that's what we're for.

Are you ready to clean reinstall now? This is what I do with all Acers before I even start them up.

 

[theog]

theog I do not have a repair cd,nor a indows 7 ..Hvae been trying to to get one but Im trying to see if i can fix it without that. if there is no other option please let me know, so i can get my money back.

If you have not made your Startup Repair
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
Do you have a mate with Windows 7 of the same bit version 32 or 64 & CD/DVD RW Drive, how could burn one off.

 

[Ayesha0]

im tring to get 1 off my cousin but hes saying wait a few days, which i cant. Im using my sisters laptop which she doesnt use that much so I dont now why Im in such a rush to fix my own, Im just really miffed about all the work Ive lost after I got it fixed it broke down again.Oh and I speant moeny on it, spilt milk I know lol.
do you guys think I should wait to take it back to the engineer and get my money back-or- wait untill Ive got the CD than go back. I dont trust the engineer as it is, besides I need to my windows 7 key as my one faded from the back of my laptop...
Acer tech support is the worst trust me,I dont know how they can get away with selling faulty products and belive you me, my laptop is faulty.
the day I bought it I charged it fully, it did not even give me 3 hours of batter life, its supposed to give around 10. I rang them they gave me a charger replacement..still didnt work, this engineer is telling me its the cell in the batteries..Im wandering if theres anything legal I can do to get some sort of compensation from the store I bought it or from acer...I dont want to sue lol, just so they're aware of what theyve done and hopefully give a new product thats works like its supposed to!

 

[gregrocker]

How did this engineer reinstall your WIn7 - run Factory Recovery or Clean reinstall from the retail DVD?

You say he retrieved your Win7 key but the key must be replaced by Acer if it is not readable on the COA sticker.. Are you sure he didn't crack it with a bootleg activation? This can cause you trouble.

At this point I would find a Win7 installation DVD to clean reinstall, wiping your HD as a precaution against any corrupt, illegal or infectious code: SSD - HDD Optimize for Windows Reinstallation

Perfect Reinstall

 

[mjf]

One of my PCs is an ACER and it's ok as a PC. What you are experiencing is very poor customer service which I have experienced with ACER.

You say
"Ive had an Acer laspire 4810TZ laptop since 2010"

If it is still under Warranty or was under warranty when they first failed to fix your problem, then insist that they fix the problem now. All this fuss over product keys sounds like they are just trying to be difficult.
Do you have your receipt?
How can a COA sticker (Required by to be affixed by ACER) wear off in 12 months or less.

At the very least get them to give you a set of factory recovery disks.
If the HDD subsequently proves defective they should replace it.

 

[theog]

I dont trust the engineer as it is, besides I need to my windows 7 key as my one faded from the back of my laptop...

How can a COA sticker (Required by to be affixed by ACER) wear off in 12 months or less.

Sounds like you have been using the NOTEBOOK on your lap without a notebook cooler; Acer will class that as misuse.

 

[mjf]

The OP said The COA was on the back on the PC.
Notebooks used to be called laptops didn't they?
Anyway I suggest you demand better service.

If you simply don't want any more aggravation buy a set of factory restore disks from ACER - they shouldn't cost too much.

 

[Ayesha0]

How did this engineer reinstall your WIn7 - run Factory Recovery or Clean reinstall from the retail DVD?

You say he retrieved your Win7 key but the key must be replaced by Acer if it is not readable on the COA sticker.. Are you sure he didn't crack it with a bootleg activation? This can cause you trouble.

At this point I would find a Win7 installation DVD to clean reinstall, wiping your HD as a precaution against any corrupt, illegal or infectious code: SSD - HDD Optimize for Windows Reinstallation

Perfect Reinstall

Im actualy worried now lol, thats the whole reason why I wanted to reset it back to default when I cam home...I couldnt find any trace of windows being installed as a trial because if it was, it would say so right at the beginning righ? Ive never had to have a trial version of windows operating system- if it is a trial does it does it not say so at the start up or somewhere? I waiting on the dvd, God only knows how long it will take, I hope sooner. Because the engineer took 3 hours just towipe the system ... but i still have the same problem, BOOTMNGR is still missing-granted thats maybe because I tried to reset it back to factory default roughly 3 hours after it had ALREADY been wiped. But I was trying did to get the product key back,after failing to from microsoft because teh tech team told me the department i needed was closed.
But thanks to the other poster your right, I should defintely demand better service, but its a tad difficult to understand the agents becuase their accents are so strong, Im not being mean but its the truth and they always refuse to pass me on to a supervisor or manger! Thye always say they can help and I know its a bit embaresing to have to get to your supervisor .. But i should tried to be more adament when speaking, lol I dont want to get a bad rep with them so they dont help me later on but its been nearly 2 years so its a bit much now.
please someone let me know lol, how one is supposed to be SURE if theyre running a trial version of windows 7, I may not of have had it running for long today but I'm not sure if I was running a trial because it never said anything at start up.. Also the whole set up had changed .on my acer when the engineer fixed it, so I questioned the engineer on this and he merly shrugged it off as that's the way its supposed to be.. But I've unfortunetly had to wipe my system many times and its NEVER looked like that befoe, another reason to add to my insane idea of resetting my system

 

[theog]

A acer engineer would not install a trail version.

 

[mjf]

Are you actually dealing with ACER or some fixit place?

 

[windrider]

I have owned a few Acer laptops, my previous ones came with recovery disks. My last Acer I just bought a couple months ago, the REcovery disks were offered to me for $60 by Staples.ca
I declined and just used Erecovery to back up the Acer laptop to DVD's. A lot of retailers don't tell their customers this info, that they need to create Recovery disks.

I have never had to deal with Acer other than that.

I do wonder if you have a bad hdd as well and you should check that out, seeing you have problems copying the image after pressing Alt/F10

I think if its under warranty, I would as well get support to help you better

I agree in using a laptop cooler as well. I even use one on my Alienware M17x with all the cooling it has. Highly recommended for laptops.

 

[theog]

Do a Strartup Repair:
http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S
Note: You may need to do startup repair 3 to 4 times.
http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

As we get alot of Acer with bad HD drives, I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

While you are awaiting for the Startup Repair CD, run the HD Drive manufacturer's diagnostic tool.

 

[Ayesha0]

Thanks so much I really appreciate everyones advice lol. Im done freaking out now , its just a lesson I had to learn- dont pretend to now how fix icking by your own laptop lol!
Never again, but the engineer I took it too, does business with another engineer we knw very well . Hes a top-notch guy and fixes tech well, but I couldnt wait untill monday, so I ended paying more money than I should of. But I will take it to him tomorow but first, I hope to God I can get my refund back . Im still surprised theres a few sticking by acer. they sold me a faulty laptop, full stop. It should of worked as it was supposed to, if not 10 hours atleast something close to it...not 3 or less! Also there was a peritcular laptop in the acer aspire series that recalled, and it wasnt a few products its was well in the hundreds, I checked online an dI am sure one of them was mine. Dont even get me started on the memory of the laptop lolz. But atleast i can admit blame and complty 'oh woe is me' I should of never bought an acer, I mean the 1st time was clue enough, I do graphic design so these laptops are not eqipped for the strenous programmes I intall, even though the sales guys were 100% sure this was the right one. But its all right, there worse things in the world and people sell crap prodcts to everyone on a daily basis, Ill just be on the lookout next time hopefully not get conned again. But it does seem Im one of the few who has a problem with acer, my cousin has one and for a good number of yars and hes fien with it..but thats only one person so.....
Ahh anyway, but Im glad I found this forum everyone is really helpful, compared to other forums. Ive never even posted on a tech forum becuase I never thought people would answer , so the little advice is much appreciated. kudos to all!