Solved bouncing cursor

docweathers

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I have a Dell XPS 15 Z laptop with 6 GB of RAM, 4 x 2.53 GHz processors and 500 GB hard drive which is only about half full. The operating system is Windows 7 Pro/ 64. All updates are current. I have Kaspersky anti-virus, malware bytes, & spybot search and destroy. All of which say the computer is clean.

Regularly my cursor starts jumping around the screen for two or three seconds. Even though the computer does not have a hard drive activity light, I think I can hear the hard drive going when this happens. If I wait a few seconds everything settles down and I have perfect cursor control from the touchpad. I've tried plugging in a mouse and I get the same effect, so I don't think it's the pad itself. The Cyprus touchpad drivers are up to date. I defraged the hard drive regularly. This happens in any program on the machine.

I have seldom seen more than half of the Ram used. The processor load is usually 15 to 25%. I can not detect any relationship between what programs or how many are loaded.

Since the computer seem to be needlessly swapping to the hard drive, I've tried increasing the virtual memory to very large values and decreasing it to a minimum. Makes no difference.
:(

Thanks

Larry
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell xps 15z
OS
win 7/64 pro
CPU
i5 .. 4 x 2.53ghz processors
Motherboard
dell
Memory
6gb
Hard Drives
500gb
Antivirus
kaspersky
Browser
firevox

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavilion 6751c
    OS
    Win7, Win10, Win11
    Internet Speed
    100 Mbps
    Antivirus
    Norton 360
    Browser
    IE 11
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP ENVY 750-514 & Dell XPS 8960
    OS
    Win7, Win10, Win11
    Antivirus
    Norton 360
It's probably SpyBot. I just had a few long days fighting with a problem of freezing, slow internet and 100% CPU usage. Took a while to find it but it seems to have started with the last update of SpyBot. After all kinds of AV, utility runs and removing software, I found it by watching a TCP trace and disk usage. The new SpyBot is phoning home about every other second and had hooked into UAC. I couldn't even get a clean uninstall of SpyBot. It hung on the closing restart and I had to power down and manually remove the remaining files. I had been using SpyBot for maybe the last 10 or so years but I'm done it now.

I also noticed another "trusted" OEM that has gone nuclear with message traffic. The latest Realtek HD Audio software put a Startup app in that stays busy. I rolled back a version and I'm staying there.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built 2/11/2011
OS
Windows 7 Pro-x64
CPU
i7-2600 3.4GHz - 3.8GHz Turbo
Motherboard
Intel DH67BL-B3
Memory
8Gb - 2x4GB, Muskin 991770 PC3-1333
Graphics Card(s)
Integrated Intel HD 2000
Sound Card
Integrated Intel 10.1 HD, RealTek ALC892
Monitor(s) Displays
Asus LCD VH222H, Haier HL24XSL2a
Screen Resolution
1920x1080, 1920x1080
Hard Drives
Crucial SSD C300-128Gb,
Western Digital WD5002AALX - 500Gb,
Western Digital WD7501AALS - 750Gb
PSU
Seasonic 650W 80+ Gold Modular
Case
Rosewill Defender
Cooling
Stock CPU, Four 120mm case fans, PCH fan added
Keyboard
Logitech EX100 Y-RBH94 Wireless
Mouse
Logitech EX100 M-RCE95 Wireless
Internet Speed
3.0/1.5 Mbs
Antivirus
Microsoft Security Essentials
Browser
Microsoft Internet Explorer 11
Other Info
Antec Veris Premier-Multimedia IR Station,
Cyber Accoustics-3602 Speakers,
AFT XM-5U Card Reader,
Hauppauge TV-HVR-2250,
Sony LX300 USB Turntable
Spybot is junk software anymore. Do not use it. It is actually shown to discover barely any threats in non profit lab test results, making its use even more unnecessary. Malwarebytes and a good av is really all you need.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro
CPU
AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics
Motherboard
ASRock X470 Master SLI/AC AM4 AMD Promontory X470 SATA 6Gb/s
Memory
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM D
Graphics Card(s)
2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
Sound Card
Motherboard Built in
Monitor(s) Displays
Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Wi
Screen Resolution
1920 x 1080
Hard Drives
1TB Sandisk SSD PLUS (Main drive)
500 GB Seagate 7200 RPM (Games)
500 GB Western Digital 7200 RPM (Virtual Machines)
PSU
CORSAIR TX Series TX650M 650W 80+ Gold Modular Power Supply
Case
CORSAIR CARBIDE SPEC-02 Mid-Tower Gaming Case, Red LED Fan
Cooling
220mm, two 120mm, and four 60mm fans
Keyboard
Wired Dell keyboard
Mouse
Wireless Logitech mouse
Internet Speed
250mb down, 30mb up
Antivirus
Panda Cloud Antivirus
Browser
Chrome-ish x64
Other Info
Your awesome for reading this.
The only reason I used SpyBot was to keep my Hosts file updated. (Passive filtering) The scan part was not compatible with Windows 7 until the "improved" UI version came out. I turned off all scanning but the new version is just too intrusive for my taste. It still tries to scan or is trying to gather information on usage.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built 2/11/2011
OS
Windows 7 Pro-x64
CPU
i7-2600 3.4GHz - 3.8GHz Turbo
Motherboard
Intel DH67BL-B3
Memory
8Gb - 2x4GB, Muskin 991770 PC3-1333
Graphics Card(s)
Integrated Intel HD 2000
Sound Card
Integrated Intel 10.1 HD, RealTek ALC892
Monitor(s) Displays
Asus LCD VH222H, Haier HL24XSL2a
Screen Resolution
1920x1080, 1920x1080
Hard Drives
Crucial SSD C300-128Gb,
Western Digital WD5002AALX - 500Gb,
Western Digital WD7501AALS - 750Gb
PSU
Seasonic 650W 80+ Gold Modular
Case
Rosewill Defender
Cooling
Stock CPU, Four 120mm case fans, PCH fan added
Keyboard
Logitech EX100 Y-RBH94 Wireless
Mouse
Logitech EX100 M-RCE95 Wireless
Internet Speed
3.0/1.5 Mbs
Antivirus
Microsoft Security Essentials
Browser
Microsoft Internet Explorer 11
Other Info
Antec Veris Premier-Multimedia IR Station,
Cyber Accoustics-3602 Speakers,
AFT XM-5U Card Reader,
Hauppauge TV-HVR-2250,
Sony LX300 USB Turntable
jumping cursor fixed

I did the clean startup ritual repeatedly and finally got rid of the jumping cursor. I also took the opportunity to stop loading many unnecessary services, which freed up almost a gigabyte of RAM. The whole system seems a bit quicker without all the unnecessary junk.

please don't take my slow response as being unenthusiastic. I'm a little slow on the uptake right now because I had a total right knee two and half weeks ago. (no sympathy solicited.)

thanks Larry
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell xps 15z
OS
win 7/64 pro
CPU
i5 .. 4 x 2.53ghz processors
Motherboard
dell
Memory
6gb
Hard Drives
500gb
Antivirus
kaspersky
Browser
firevox

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
I did the clean startup ritual repeatedly and finally got rid of the jumping cursor. I also took the opportunity to stop loading many unnecessary services, which freed up almost a gigabyte of RAM. The whole system seems a bit quicker without all the unnecessary junk.

please don't take my slow response as being unenthusiastic. I'm a little slow on the uptake right now because I had a total right knee two and half weeks ago. (no sympathy solicited.)

thanks Larry

Hey Larry,

When you say you did the Clean Boot, repeatedly. I'm assuming you meant you were experimenting with which Startups or Services to leave active. For Startup entries, just Google each one your not sure of. This way you will know whether or not it should be left active or can be turned off and manually ran when needed.

No problem with it taking a couple or days or so to respond.

John
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavilion 6751c
    OS
    Win7, Win10, Win11
    Internet Speed
    100 Mbps
    Antivirus
    Norton 360
    Browser
    IE 11
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP ENVY 750-514 & Dell XPS 8960
    OS
    Win7, Win10, Win11
    Antivirus
    Norton 360

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro
CPU
AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics
Motherboard
ASRock X470 Master SLI/AC AM4 AMD Promontory X470 SATA 6Gb/s
Memory
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM D
Graphics Card(s)
2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
Sound Card
Motherboard Built in
Monitor(s) Displays
Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Wi
Screen Resolution
1920 x 1080
Hard Drives
1TB Sandisk SSD PLUS (Main drive)
500 GB Seagate 7200 RPM (Games)
500 GB Western Digital 7200 RPM (Virtual Machines)
PSU
CORSAIR TX Series TX650M 650W 80+ Gold Modular Power Supply
Case
CORSAIR CARBIDE SPEC-02 Mid-Tower Gaming Case, Red LED Fan
Cooling
220mm, two 120mm, and four 60mm fans
Keyboard
Wired Dell keyboard
Mouse
Wireless Logitech mouse
Internet Speed
250mb down, 30mb up
Antivirus
Panda Cloud Antivirus
Browser
Chrome-ish x64
Other Info
Your awesome for reading this.
yes that is what I did until I thought I found the offending service. The problem was seem to be gone for a while that we show up again. In the last analysis though, the real problem was is an add-in for Firefox.

learning to use the MSconfig.exe also let me dump a lot of junk that was just taking up memory and process ticks.

Thanks for your help

larry
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell xps 15z
OS
win 7/64 pro
CPU
i5 .. 4 x 2.53ghz processors
Motherboard
dell
Memory
6gb
Hard Drives
500gb
Antivirus
kaspersky
Browser
firevox
Glad to hear you got it sorted.

Post back if you should require addition assistance.

John
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavilion 6751c
    OS
    Win7, Win10, Win11
    Internet Speed
    100 Mbps
    Antivirus
    Norton 360
    Browser
    IE 11
  • Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP ENVY 750-514 & Dell XPS 8960
    OS
    Win7, Win10, Win11
    Antivirus
    Norton 360
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