Brand New Computer - CD/DVD device drive

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jradicle11

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I just built a computer from scratch and am trying to install windows 7. I put in the disc and get past the install option screen but then get prompted about a missing device driver. I looked for a hard drive and looks like the system isn't finding mine. I don't think there is anything wrong with the .iso or the disc. I've tried both x86 and x64, to no avail.

Motherboard: GIGABYTE GA-MA785GT-UD3H AM3 AMD 785G HDMI ATX AMD

Disc drive: SAMSUNG Black 22X DVD+R 8X DVD+RW 16X DVD-ROM 48X CD-ROM 2MB Cache SATA CD/DVD Burner

Hard drive: Western Digital Caviar Blue WD5000AAKS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5"

If you need any more information, please ask. I'm eager to get my new computer up and running but I don't want to go back to XP.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
Is the HD registering in BIOS? Is the BIOS version current? Set the SATA controller to AHCI to start.

Remove all but 2 gig of RAM and retry booting DVD to Custom install.

Fill in your system specs in the bottom left of your post to get better help.

You say the booted DVD gets past install option screen but this is not at all clear. Can you select Custom install, then see the drives selection screen? Please give the exact error message.

How do you know your DVD is good? Have you tried booting it in another machine to see if it will show the Custom drives selection screen?

Install ImgBurn and select Verify Disk, load ISO in using file icon and make sure it says bootable in left hand text. Then put DVD in and click button to Verify both.
 
I make it to the drive selection screen but no drives show up.

I have 2gb of ram, amd phenom II x2 BE 3.1ghz cpu.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
Is the HD plugged into the first SATA port on the motherboard?
 

Attachments

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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
ma785gt_ud3h_1.jpg


My motherboard doesn't quite look like that.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
That was my generic pic just to show the lined up SATA ports.

Your 1st SATA port is SATA0
 

Attachments

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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
Other people have reported issues with certain Samsung optical drives not working under Windows7 - however your spec's don't give a model number.

Suggest you search the forums for posts which mention the same model of optical drive, you may well find pertinent information on your problems by doing so.
 

My Computer

Computer Manufacturer/Model Number
Custom built machine
OS
W7 x64
CPU
Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9650)
Motherboard
Gigabyte GA-EP45T-UD3R (F6 Bios)
Memory
4Gb OCZ Gold 1,333Mhz
Graphics Card(s)
Palit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Sound Card
Azalia to twin Samson 50w Studio Monitors
Monitor(s) Displays
Twin Dell (E-IPS) U2311H 23.6" Screens
Screen Resolution
1920 x 1080 @ 60Hz
Hard Drives
Crucial M4 SSD, archives on twin Western Digital Caviar Black WD2002FAEX, 2TB, 7200rpm HDD's, Samsung Ritemaster CD/DVD Burner...
PSU
OCZ 600w
Case
Lian-Li PC8 acoustifoamed' aluminium tower
Cooling
Scythe 140mm Zipang
Keyboard
Cherry PS/2 custom model
Mouse
Lenovo USB laser "Thinkpad" Mouse
Internet Speed
ADSL2+ @14Mbps downstream & Cat6 Gigabit Ethernet
Antivirus
NOD32
Browser
Opera
Other Info
Silicon Dust HD Homerun Dual FTA (Ethernet) TV Tuners, Dray Tek Vigor 2850Vn router and 8x HP Gigabit Switch. Lian-Li CR26 Card Reader, Canon MF4430 iSensys laser printer/scanner.
Alright, in my bios I see:

OnChip IDE Channel [Enabled]
OnChip SATA Controller [Enabled]
OnChip SATA Type [Native IDE]
OnChip Sara Port4/5 IDE
Onboard LAN Function [Enabled]
Onboard LAN Boot ROM [Disabled]

There are about 10 more options but I don't think they pertain to the drives.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
jradicle11 said:
I just built a computer from scratch and am trying to install windows 7. I put in the disc and get past the install option screen but then get prompted about a missing device driver. I looked for a hard drive and looks like the system isn't finding mine. I don't think there is anything wrong with the .iso or the disc. I've tried both x86 and x64, to no avail.

Motherboard: GIGABYTE GA-MA785GT-UD3H AM3 AMD 785G HDMI ATX AMD

Disc drive: SAMSUNG Black 22X DVD+R 8X DVD+RW 16X DVD-ROM 48X CD-ROM 2MB Cache SATA CD/DVD Burner

Hard drive: Western Digital Caviar Blue WD5000AAKS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5"

If you need any more information, please ask. I'm eager to get my new computer up and running but I don't want to go back to XP.
Click to expand...

Hi

If your HD drive shows in BIOS, Try loading your SATA Controller drivers.
 

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My Computer

OS
ME/XP/Vista/Win7

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III

My Computer

OS
ME/XP/Vista/Win7
jradicle11 said:
I tried loading from a flash drive and it said there were no drivers. I extracted the chipset driver to my flash drive but it didn't work. I also tried to do it from my motherboard disc but that didn't work either.
Click to expand...

It's not the right driver.

You need to look at those under the SATA RAID section.

Make sure you use a sub 2Gb flash stick.
 

My Computer

Computer Manufacturer/Model Number
Custom built machine
OS
W7 x64
CPU
Intel Q9300 2.5Ghz Quad LGA775 (Would like Q9650)
Motherboard
Gigabyte GA-EP45T-UD3R (F6 Bios)
Memory
4Gb OCZ Gold 1,333Mhz
Graphics Card(s)
Palit HD4850 O/C Sonic 512Mb DDR3, Dual DViD's
Sound Card
Azalia to twin Samson 50w Studio Monitors
Monitor(s) Displays
Twin Dell (E-IPS) U2311H 23.6" Screens
Screen Resolution
1920 x 1080 @ 60Hz
Hard Drives
Crucial M4 SSD, archives on twin Western Digital Caviar Black WD2002FAEX, 2TB, 7200rpm HDD's, Samsung Ritemaster CD/DVD Burner...
PSU
OCZ 600w
Case
Lian-Li PC8 acoustifoamed' aluminium tower
Cooling
Scythe 140mm Zipang
Keyboard
Cherry PS/2 custom model
Mouse
Lenovo USB laser "Thinkpad" Mouse
Internet Speed
ADSL2+ @14Mbps downstream & Cat6 Gigabit Ethernet
Antivirus
NOD32
Browser
Opera
Other Info
Silicon Dust HD Homerun Dual FTA (Ethernet) TV Tuners, Dray Tek Vigor 2850Vn router and 8x HP Gigabit Switch. Lian-Li CR26 Card Reader, Canon MF4430 iSensys laser printer/scanner.
Qdos said:
jradicle11 said:
I tried loading from a flash drive and it said there were no drivers. I extracted the chipset driver to my flash drive but it didn't work. I also tried to do it from my motherboard disc but that didn't work either.
Click to expand...

It's not the right driver.

You need to look at those under the SATA RAID section.

Make sure you use a sub 2Gb flash stick.
Click to expand...

So my 8GB one isn't sufficient?

What files did you put on your flash drive?
Click to expand...

I just extracted the Chipset / VGA / SATA RAID to the flash drive and plugged it in.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
jradicle11 said:
Qdos said:
jradicle11 said:
I tried loading from a flash drive and it said there were no drivers. I extracted the chipset driver to my flash drive but it didn't work. I also tried to do it from my motherboard disc but that didn't work either.
Click to expand...

It's not the right driver.

You need to look at those under the SATA RAID section.

Make sure you use a sub 2Gb flash stick.
Click to expand...

So my 8GB one isn't sufficient?

What files did you put on your flash drive?
Click to expand...

I just extracted the Chipset / VGA / SATA RAID to the flash drive and plugged it in.
Click to expand...

Hi

Are the file unzip?

You may need to make windows look in the Sata folder.

You will see a window like this:
 

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My Computer

OS
ME/XP/Vista/Win7
I just tried to put in my motherboard disc and load drivers from there and I got the same result.

And what is the file type for drivers?
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
Antivirus
Audio
boot
BootDrv
Chipset
Lang
Network
new
Other
QGuide
release
Utility
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
Hi

Have look in all folders & see if there is any Sata or Raid folders.

You may find some inf in QGuide.
 

My Computer

OS
ME/XP/Vista/Win7
Tried booting with a USB drive but it looks like it's not recognizing my hard drive. I can't find my hard drive anywhere in my bios. I just checked to make sure all of the cables were plugged in to no avail.
 

My Computer

OS
windows 7/windows xp/windows vista
CPU
AMD Phenom II X2 550 Black Edition Callisto 3.1GHz
Motherboard
Gigabyte AM3 785G ATX
Memory
Mushkin Enhanced Silverline 2GB 240-Pin DDR3
Hard Drives
Western Digitial Cavier Blue 500GB
PSU
Earthwatts 500w
Case
Antec Sonata III
jradicle11 said:
Tried booting with a USB drive but it looks like it's not recognizing my hard drive. I can't find my hard drive anywhere in my bios. I just checked to make sure all of the cables were plugged in to no avail.
Click to expand...


Remove your hard drive,& test in a working PC.
 

My Computer

OS
ME/XP/Vista/Win7
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