It is less than a week old and giving me serious problems. Thankfully someone from tech support is working with me to find something out but its almost time for RMA number and I dont really want to part with my new rig.
It seems the BSOD are happening mostly when I am playing RIFT.
In terms of speed/graphics of computer when im not restarting, its wicked fast! It is super cool so I have sort of ruled out heat. I have updated drivers for GPU many 2-3 times.
I will be watching these boards closely for replys and other people having similar issues, so if anyone has ideas/tips I will gladly try them out and reply so we can get this ironed out.
Welcome
Many BSOD and yours seem to be caused by your Anti Virus. The only Anti Virus that I have never seen a BSOD is Micorosoft Security Essentials, its manufactured by Microsoft and its free.
Make a system restore point to go back if necessary
Uninstall your anti virus
Install Microsoft Security Essentials, then test the computer.
The specific driver causing the problem
Bhdrvx64.sys file descriptionProductname:BASH Description:BASH Driver Company:Symantec Corporation File size:Various
If you still get BSOD, continue to use Security Essentials while we test other areas.
Thanks for your info Rich. It feels good to have a starting point. I am at work until 4pm central but that is the first thing I will try when I get home. So I should make a restore point before I unistall Norton then download Microsoft Security Essentials?
This is my last download of Norton and trust me I would really enjoy not paying 80 bucks for it but I have always used it, for the last 3 rigs I have owned, funny it would act up now.
Do not replace MSE, until we get this solved. Based upon all the clues given, I think its a driver problem. Lets find out.
Your BSODs seem to be caused by a driver. Please take this test for 36 hours and report the results after the test is completed.
Driver Verifier [FONT=Verdana, serif]I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).[/FONT]
[FONT=Verdana, serif]In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .[/FONT]
[FONT=Verdana, serif]Then, here's the procedure:[/FONT] [FONT=Verdana, serif]- Go to Start and type in "[/FONT][FONT=Verdana, serif]verifier[/FONT][FONT=Verdana, serif]" (without the quotes) and press Enter[/FONT] [FONT=Verdana, serif]- Select "Create custom settings (for code developers)" and click "Next"[/FONT] [FONT=Verdana, serif]- Select "Select individual settings from a full list" and click "Next"[/FONT] [FONT=Verdana, serif]- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"[/FONT] [FONT=Verdana, serif]- Select "Select [/FONT][FONT=Verdana, serif]driver[/FONT][FONT=Verdana, serif] names from a list" and click "Next"[/FONT] [FONT=Verdana, serif]Then select all drivers NOT provided by Microsoft and click "Next"[/FONT] [FONT=Verdana, serif]- Select "Finish" on the next page.[/FONT]
[FONT=Verdana, serif]Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because [/FONT][FONT=Verdana, serif]Driver[/FONT][FONT=Verdana, serif]Verifier[/FONT][FONT=Verdana, serif] is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).[/FONT]
[FONT=Verdana, serif]If you can't get into Windows because it crashes too soon, try it in Safe Mode.[/FONT] [FONT=Verdana, serif]If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.[/FONT] [FONT=Verdana, serif]Driver Verifier - Enable and Disable[/FONT]
I will take this into consideration. Do you think at this point I should do this or just get an RMA and send it back?? I am at a loss for words, I didnt think a new computer would give me troubles like this
Ok well I did the above test last night about 8-9ish and when it booted back up the whole computer froze. Not BSOD it froze, with the little blue circle next to my mouse not moving. I left it on over night thinking maybe something was going on inside. This morning same thing so before I left to work I turned off the computer.
Was it supposed to do this? I know I was told to play the game as much as possible but it was froze. I can try again if that was just a wierd mishap.
That verifier puts stress on the drivers. Its is suppose to BSOD because the weak drivers will be stressed out. Thinking about it may be good since this is a new computer, you might be better off taking it back. We dont want them to say that you tampered with it and void the warranty.
I will just work on getting an RMA today. I do appreciate all the help!! I will make sure to reply back when the new rig gets here an update on that one. Wish we could of nailed this problem out for future readers though!
