BS while operating internet and documents

[Dgilder]

Computer several 4 years old, BS when operating documents and internet. Operating systems windows 7.
Acer laptop, dont know other spec as not a computer person sorry..

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002CB264A
BCP3: FFFFF8800A926020
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[koolkat77]

Remove:

Start Menu\Programs\HitmanPro    Public:Start Menu\Programs\HitmanPro    Public

Have you made a full scan with Security Essentials and Malwarebytes recently?

Recommendations:

• Make sure you are not running out of hard drive space. Check your Hard drive(s) for errors:

Check a drive for errors
Check your hard disk for errors in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
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• Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

At the command prompt, type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
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• Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
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• Heat:

Only use the laptop on a hard surface with nothing blocking any of the vents.

Use a laptop cooling pad if possible

Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
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• For monitoring heat of the system, use Speccy or HWMonitor:

Speccy System Information
HWMonitor
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• Go to this link Intel® Driver Update Utility check the system for updates *needs Java*, download and install the updates one by one. Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
• How to Clean Left Over Driver Files with Driver Sweeper

• Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight, before going to bed.

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Let us know the results.