BSOB When Syncing music to iPod and Transferring Large Amounts of Data

[TyphlosionFlare]

BSOD When Syncing music to iPod and Transferring Large Amounts of Data

Hello forum! I've been having this problem for the past couple of months. When syncing music to my iPod (attempting to transfer about 54gbs worth of music) I've been getting a BSOD halfway through the process. I've tried this at least 10 times with the same results each time. I've been having the same issue when trying to movie movies and tv shows to an external hard drive.

Attached is a picture BSOD I'm getting and the debug folder.

 

[americancritic2]

Hello and welcome to the seven forum. A bsod expert will help you with your problem so hang on.

 

[Boozad]

There aren't any .dmp files in your attachment. These are required to analyse the BSODs.

Follow these steps:

1. Configure Windows to create minidumps:
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

2. Set the paging file on C: to be the same size as the physically installed RAM:
Virtual Memory Paging File - Change

3. Set the Windows Error Reporting service to MANUAL:
http://www.sevenforums.com/tutorials/2495-services-start-disable.html

4. Test to see that dump files are created:
- Open Windows Task Manager
- Navigate to the Processes tab
- Right-click on explorer.exe, and click Create Dump File

- Note the location of the saved file

- Check that location and confirm that explorer.dmp exists

 

[TyphlosionFlare]

All I found was the attached file. And the explorer dump I did earlier.

 

[TyphlosionFlare]

Did all three of those steps and still no .dmp files

 

[Boozad]

Wait for the next BSOD and check to see if you have any.

 

[TyphlosionFlare]

I got the BSOD again, ran the DM Log Collector and once it finished the folder (still not a zipped folder) disappeared from my desktop and i can't find it. All I found in my temp folder related to it was what I have attached.

 

[TyphlosionFlare]

Anything else I can do to get the dump files to show?

 

[Boozad]

Please run this .bat file and post up the results.

View attachment 356274

 

[TyphlosionFlare]

Just ran it. A command prompt window comes up for 2 seconds and then disappears.

 

[TyphlosionFlare]

So going into my temp folder I found these two text files.

 

[Boozad]

This looks like your problem:

AllocatedBaseSize=8193
CurrentUsage=216
Description=C:\pagefile.sys
InstallDate=20140222221939.870439-300
Name=C:\pagefile.sys
PeakUsage=388
Status=
TempPageFile=FALSE




AutoReboot=TRUE
DebugFilePath=%SystemRoot%\MEMORY.DMP
Description=
KernelDumpOnly=FALSE
Name=Microsoft Windows 7 Ultimate |C:\Windows|\Device\Harddisk0\Partition1
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=[COLOR=Red]FALSE[/COLOR]
WriteToSystemLog=TRUE

I'll get back to you later today.

 

[TyphlosionFlare]

Thanks!

 

[Boozad]

I have requested help from another BSOD team member to see why the WriteDebugInfo value is set to False and how to change it. Bear with me and one of us will get back to you.

 

[Boozad]

Can you follow this to double check you're set to write Small Minidumps.

1. Open Advanced System Settings
2. Click on Settings in Startup & Recovery
3. Make sure both boxes indicated below are checked
4. In the dropdown box ensure you're set to record Small Memory Dumps

 

[Golden]

Gav, I have a few minutes so decided to stop in and have a quick look.

If you don't get any .dmp files after confirmation in post #15, then I would look at MSE/other AV suites to see if its "holding" onto the dump write to disk:

Event[52660]:
  Log Name: System
  Source: Service Control Manager
  Date: 2015-04-04T18:25:57.061
  Event ID: 7006
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: HiroXPS
  Description: 
The [COLOR="red"][B]ScRegSetValueExW[/B][/COLOR] call failed for FailureCommand with the following error:  
Access is denied.

This item is often associated with AVG, Panda and Kaspersky - not 100% sure about MSE, but then I found this:

Event[52621]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2015-04-04T18:15:48.000
  Event ID: 3002
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: HiroXPS
  Description: 
[B][COLOR="red"]Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
 	Feature: Network Inspection System
 	Error Code: 0x80070005
 	Error description: Access is denied. 
 	Reason: The system is missing updates that are required for running Network Inspection System.  Install the required updates and restart the computer.[/COLOR][/B]

Perhaps uninstall then reinstall????

If that doesnt help then it may be the hard disk - 0x7A's are often associated with failing HDD if there is also a 0xF4 (which we don't yet? have).

There are a few of these, but not sure what device it is referring to:

Event[52630]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2015-04-04T18:15:52.760
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: HiroXPS
  Description: 
The driver \Driver\WUDFRd failed to load for the device [COLOR="red"]WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_SCSI#DISK&VEN_JMCR&PROD_SD&REV_#000000#.[/COLOR]

 

[Boozad]

Thanks Colin mate, much appreciated as usual.

View attachment 356814​

 

[Golden]

No worries Gav - I'd rather see the BSOD solved Hopefully we hear back soon.

 

[TyphlosionFlare]

I followed the instructions in post #15. Strange thing I found was that that "non" was selected for writing debug information,but I had previously chosen for it to do the small memory dump when I was previously instructed too. Should I go through and try the DM Log Collector again? Or uninstall and then reinstall MSE first?

 

[TyphlosionFlare]

Also thank you both so much for all your help!