BSOD 0x0000001e

[MisterCrazyJT]

The only thing I really changed was I started to use Mozilla Firefox a bit more. I get the BSOD every time I try to multitask anything. Opening up Google Chrome then opening up a game will BSOD it every time. Even closing chrome while opening task manager did it. I was able to do all of this via safe mode but it was extremely slow. Thanks for the help

 

[karlsnooks]

MisterCrazyJT,

My first guess without even looking at anything:
Uninstall your present anti-malware and install MSE, Microsoft Security Essential.
Link to MSE in my signature.

Need folllowing, and I recommend using SPECCY.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
======================================================
======================================================

After completing that, then carry out:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

==============================================
One of our true BSOD analysts will be along as soon as they can.

I'm the forward observer.

 

[MisterCrazyJT]

There you go. By the time you reply I will have the new anti-virus up and the old one out.

 

[karlsnooks]

MisterCrazyJT,
As a starter:

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:

IntelliPoint    Microsoft Corporation    "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
SynTPEnh    Synaptics Incorporated    %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top

Believe it or not, your computer will work much better.

 

[karlsnooks]

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL except for:

CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)

Close CCleaner.


REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.

 

[karlsnooks]

UNINSTALL

Best Buy pc app        9/1/2010        
Best Buy pc app    Best Buy    10/12/2010        3.0.1.1
Bonjour    Apple Inc.    10/28/2011    2.04 MB    3.0.0.10
Conduit Engine    Conduit Ltd.    6/15/2011        
Dell Communications (Support Software)    Dell    9/1/2010    21.6 MB    1.0.09094
Dell DataSafe Local Backup    Dell    9/1/2010        9.4.40
Dell DataSafe Local Backup - Support Software    Dell    9/1/2010        
Dell Dock        9/1/2010        
Dell Dock    Stardock Corporation    9/1/2010        
Dell Getting Started Guide    Dell Inc.    9/1/2010    1.70 MB    1.00.0000
Dell Support Center (Support Software)    Dell    9/1/2010        2.5.09100
Dell Webcam Central    Creative Technology Ltd    9/1/2010        1.40.05
DW WLAN Card    Dell Inc.    9/1/2010        5.60.48.35
FrostWire 5.3.6    FrostWire Team    5/15/2012        5.3.6.0
GoToAssist 8.0.0.514        9/1/2010        
Kaspersky Anti-Virus 2011    Kaspersky Lab    10/13/2010        11.0.1.400
king.com (remove only)    Midasplayer Ltd (king.com)    11/2/2010        
McAfee Security Scan Plus    McAfee, Inc.    5/7/2012    8.30 MB    2.1.121.2
Pando Media Booster    Pando Networks Inc.    12/29/2010    5.46 MB    2.3.5.2
Quickset64    Dell Inc.    9/1/2010    8.27 MB    10.6.2
Search Toolbar    Zugo Ltd    1/22/2011        1.2
uTorrentBar Toolbar    uTorrentBar    6/15/2011        6.2.7.3
Worms2        1/2/2011        
Yontoo 1.10.02    Yontoo LLC    5/6/2012    1.86 MB    1.10.02
µTorrent        4/13/2012        3.1.3

REBOOT

Your Firefox is OLD!

Strongly recommend updating your Firefox.

======================================================

REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:
How cyber criminals infect victims via P2P with pirated software on Vimeo
Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware
The Hidden Security Risks of P2P Traffic


I strongly recommend that you uninstall:
µTorrent
BitTorrent
Vuze

========================================================
=========================================================

After this, then post a fresh copy of those three CCleaner files.

thanks,
karl

 

[MisterCrazyJT]

I did most of that but halfway through the uninstalling phase I uninstalled the DW LAN Card program and after a few more decided to reboot. Upon rebooting I found that my wireless internet would not turn on and when I looked at the device list I found thew only device listed under network was the LAN Ethernet connection. My network card was nowhere to be found. Is there anyway I can get back that driver I uninstalled?

Edit: A side note I would like to add is that every time I open google chrome, internet or no internet, I get the BSOD. Same error. Like clockwork. The only time I don't is when I'm in safemode.

 

[karlsnooks]

You should not need the dw lan software but,
You can go to the Dell site for your computer, download same and reinstall.

When you finish with that and the rest of recommendations, then

Post a fresh set of those three files.

 

[MisterCrazyJT]

On this page which driver would work for my laptop? I tried the first one on the list and it didn't work.

Drivers and Downloads | Dell [United States]

Thanks

 

[karlsnooks]

you have your computer.
You have the dell site for your computer.

I'm certain you can determine what you need to download.

If not, Dell has a very nice forum.

Personally, I've never has such a problem or situation so have great difficulty understanding you question.

Continue with uninstalling.

 

[MisterCrazyJT]

I Finished un-installing everything I could. Some things I did not un-install and other things I could not such as one of the "best buy pc app" and "Yontoo" since the setup file could not be found.

Edit: Posted files via other computer

 

[MisterCrazyJT]

The files are attached but I am sending this from a different computer since I found out the WLAN utility tool I deleted was the tool used to operate the wireless network. I am currently looking for a way to re-install that.

 

[karlsnooks]

Well all of the functions of that tool from Dell are built into Win 7. You don't need the program.

"best buy pc app" and "Yontoo" since the setup file could not be found.

would you explain further?
To remove programs you:

CONTROL PANEL | PROGRAMS AND FEATURES | Right-Click on the program you want to uninstall| click on Uninstall.

 

[karlsnooks]

UNINSTALL

Best Buy pc app        9/1/2010        
McAfee Security Scan Plus    McAfee, Inc.    5/7/2012    8.30 MB    2.1.121.2
Yontoo 1.10.02    Yontoo LLC    5/6/2012    1.86 MB    1.10.02
µTorrent        4/13/2012        3.1.3

REBOOT

Post a fresh copy of the installed files as shown by CCleaner.

 

[MisterCrazyJT]

The best buy PC is gone but when I try to delete the yontoo I still get this error. I attached a screenshot.

When I go into my Network setting and look for my wireless adapter it cannot be found as well as turning on and off my wireless button does nothing.

 

[karlsnooks]

Using Ctrl + C then copy the following:

wmic nic get adaptertype,caption,macaddress,manufacturer,^
servicename,timeoflastreset /format:list > %userprofile%\desktop\nic.txt


Go to an elevated command prompt.

Paste those lines you copied.

To Paste: you RIGHT-CLICK

That command put a file on your desktop called NIC.TXT

Attach that file to your next post please.

And here is how to go to an elevated command prompt:
Go To an Elevated Command Prompt


Elevated command prompt = Run CMD.EXE as administrator

WIN | type CMD.EXE | do not hit Enter |
in the PROGRAMS list, right-click on CMD.EXE |
choose "Run as administrator" |
Click on the YES button (if such appears)

WIN key = key with Microsoft log on top

for the guru:
WIN | type CMD.EXE | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo

 

[karlsnooks]

After we get your wireless problem fixed, then I'll address the problem with Yontoo.

 

[MisterCrazyJT]

There ya go.

 

[karlsnooks]

Thanks and sorry about the delay.

I read up on your model. I did not realize the model was that old.

Do you have an external modem that you use?

You said before that in safe mode, you have internet. Am I correct?

I need you to send my a SPECCY report which will be more informative than the Dell documentation.

Run Speccy and then from the main menu at the top:
File | Save snapshot | SAVE button

That will put a file with a .SPECCY extension in your Documents folder.

Zip that file up and attach to your next post.

Don't worry. Speccy does not include your 25 character key in the report.

thanks and I apologize for the delay.

karl


Oh yes, link to Speccy in my signature.

 

[MisterCrazyJT]

Here's the shot. I guess 2 years is pretty old. Thanks for all your help so far, I haven't been blue screened while doing all this stuff since I cleaned it out. So all except for the fact not being able to connect wirelessly is all good. I'm connecting to the internet using my friends computer and just transferring files over that you need. Worst case scenario I have to get internet I can go to the basement and connect my Ethernet cord. Barbaric, but possible.