BSOD 0x00000024 related to USB eLiscenser driver?

[RushPfeiffer]

Hey, I've gotten 2 BSOD 24 errors while having my USB eLiscenser software up within 30 minutes. I'll usually get an error from the Liscener software and then my computer screen will go fuzzy for a second and then a really loud noise comes out of my speakers and the BSOD 24 error pops upe

Here are the memory dumps
Please tell me any other information you might need to help me. This error occurs pretty often if I have the software up but I haven't tested my computer without it.

I just finished reinstalling my operating system today because I thought that might be the solution to this problem but that didn't work. They start occuring again right after I installed the eLiscenser diver again. All my drivers are up to date.

Note: I NEED this software. I use it to open Cubase 6 which is a program used to record music and I cannot go without it. Having it is a MUST!

Thanks for your help.

System Specs:
OS: Windows 7 Home Premium x64
CPU: AMD Phenom II 4x 955 Black Edition
Motherboard: ASUS M4A88T-M
Memory: 8GB DDR3 Ballistix
Graphics Card: XFX ATI Radeon HD 5870

 

[karlsnooks]

Blue Screen of Death (BSOD) Posting Instructions

 

[RushPfeiffer]

Blue Screen of Death (BSOD) Posting Instructions

Ah missed that little part, thanks.

Editted my post.

 

[writhziden]

Security Software: ??? Make sure to install security software. I recommend either of these:

• Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
  
  
• http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Make sure to install all Windows Updates. I see you do not have Service Pack 1 installed:

• Update to Service Pack 1 (SP1)
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]
  
  Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]
  
  Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center
  
  Service Pack 1 Download site
  ​

Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.

• If you are overclocking any hardware, please stop.
  
  
• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html (you may need to search for wininit instead of chkdsk).
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run the short and long tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[RushPfeiffer]

I just did the Memory test and got alot of errors in the memory so I just replaced both my RAM sticks for a fast solution to see if it would work. Working good so far, I'll post back if any other problem occur or if I don't have any.

 

[writhziden]

Alright, good steps. Thanks for updating us.

Look forward to finding out the outcome.

 

[RushPfeiffer]

It seems I got rid of the BSODs but I started getting lockups 15-20 minutes after bootup so I replaced my motherboard to fix this issue and it seems to be running perfectly again. Will check back in.

Reason for replacing my motherboard instead of CPU or GPU was because I had 2 bad RAM ports in my motherboard and I was having very strange problems with USB ports and what not, So I figured replacing the Motherboard would be the smartest idea.

 

[writhziden]

Nice troubleshooting!

Let us know if you need anything further or if you determine the problem is indeed solved.

 

[RushPfeiffer]

Ok I just got a error 0x00000050 BSOD

I have replaced my RAM
Replaced my Motherboard
Reinstalled my operating system.


So it's either hard drive or GPU most likely

And no I don't have any viruses, I have not gone on any suspicious sites or downloaded anything weird or opened any suspicious emails. I do have Malware Bytes on my computer and I do have Service pack 1.


I'm a computer tech myself so please don't give me suggestions to update software. Becuase 5 day old software WILL NOT cause a BSOD. and if it did half the world would have BSODs lol.


I attached the Dump. Thank you!

 

[writhziden]

Security Software: ??? Make sure to install security software. I recommend either of these:

• Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
  
  
• http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.


Update the following driver:

synusb64.sys Fri Jun 26 07:30:11 2009 (4A44CD63)

The above is your SIA Syncsoft USB protection software. If you cannot find an update for it, I would recommend removing it.


Crashes point to memory. We should check your RAM compatibility. Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

 

[RushPfeiffer]

Security Software: ??? Make sure to install security software. I recommend either of these:

• Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
  
  
• http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627

After installing your security software, update it, and then run full scans today with each program. Report back the results of the scans.


Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability.


Update the following driver:

synusb64.sys Fri Jun 26 07:30:11 2009 (4A44CD63)

The above is your SIA Syncsoft USB protection software. If you cannot find an update for it, I would recommend removing it.


Crashes point to memory. We should check your RAM compatibility. Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Did you not read my post at all? I said I already have Malwarebytes. And I WILL NOT uninstall syncsoft software because I NEED it, it is also as up to date as it can possibly get. If I can't use Syncsoft USB software I mind as well just throw my computer in the trash because that is the main use for it.

I attached the CPU-Z Screenshots

 

[z3r010]

If you want to be rude to those helping please go elsewhere as I will not allow it here.

Somebody has given there own time to try to help you out, the least you can do is thank them and give a civil response.

 

[writhziden]

Thank you John. I appreciate you jumping in.


Malwarebytes is great for catching malware. It does not stop most viruses or hacks to the system. Malware and viruses/hacks are often considered separate entities.


You will also note that I said I recommend removing it. I did not say you had to. It is your system, and it is your choice what to do with it and how to handle it. If you want to keep it, you may consider contacting the developer of that driver and asking for their support(Syncsoft? I find no mention of them with a cursory Google search to help you contact them, but an in depth Google search may help you succeed where I failed). My apologies for not being more helpful in this regard.


Your processor will only support up to 667 (1333) MHz on the RAM; that is a likely candidate for your crashes.

Support for unregistered DIMMs up to PC2 8500(DDR2-1066MHz) and PC3 10600 (DDR3-1333MHz)

The above quote was taken from: AMD Phenom

Further reading:

System Building and Compatibility

AMD Memory for Systems

 

[RushPfeiffer]

If you want to be rude to those helping please go elsewhere as I will not allow it here.

Somebody has given there own time to try to help you out, the least you can do is thank them and give a civil response.

Sorry, I get over zealous and too aggitated sometimes with these stupid errors.

I apologize.


But anyway, yeah I'm gonna take a guess say it's the RAM then I'll have to order some 1333 RAM.

 

[RushPfeiffer]

Ok so I'm still getting alot of BSOD's. I just replaced my RAM with the propper RAM for my CPU. 10600, 1333 MHz.

I'm guessing it's CPU by now.
Attached the dump files.

 

[writhziden]

Glad you replaced the memory. That should yield better stability going forward.

Your crashes still point to memory, however. Your processor memory controller may be damaged as you say, or it could be your motherboard. Check your processor:

• Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
  
  
• Follow the steps for doing CPU stress test using IntelBurnTest

Please provide your idle temperatures and your temperatures under stress.


Also, you still have not run the security checks for viruses/malware or installed antivirus software yet. The crashes you are getting may indicate malware/viruses on the system.


Your crashes also may indicate that you bought incompatible RAM. James has mentioned this in your other thread. Given that you cannot follow our instructions, I feel it is best if I leave you to your own methods. I need to help people who will help themselves.