Solved BSOD 0x0000003B on newly built Computer.

[jtn0123]

I revived a BSOD error 0x0000003B while the computer was at idle. The computer was at idle. I think I uploaded the dump file correctly. I am new here.

Thanks for your time in advance.
jtn0123

 

[koolkat77]

Welcome

Your BSoDs were caused by "Symantec Extended File Attributes"
Norton is a known cause to BSoDs, suggest you to uninstall it and all its components right away.
Keep MSE instead. It's free, light weight and does not cause such problems.
→ Norton Removal Tool
→ Microsoft Security Essentials - Free Antivirus for Windows

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800021c204b, fffff88002ddc5f8, fffff88002ddbe50}

Probably caused by : SYMEFA64.SYS ( SYMEFA64+12441 )

Followup: MachineOwner

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED  
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, 
Breakpoint with no debugger attached, Hardware incompatibility, 
Faulty system service, Memory, 3rd party remote control,
-------------------------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS

Go through these if you have time:
→ Malwarebytes - The Free version
→ http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
→ http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Free up your start-up, keep nothing except your antivirus:
→ http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Keep us posted, good luck

 

[jtn0123]

Thank you for your support.

I will really consider replacing Norton. I am just glad it is not the new hard wear.
Also I ran src/scannow right off the bat after reading another post. It finished with no errors to report.

Thanks again
jtn0123

 

[koolkat77]

You're welcome
Let us know if there are any other problems

 

[jtn0123]

Just another update. I uninstalled Norton via the link you provided. I then installed Microsoft Security Essentials. I will let you guys know if I get any more crashes or blue screens.

Thanks
jtn0123

 

[koolkat77]

Thanks, we'll be here - no worries.