Solved BSOD 0x0000007a after waked up from sleep.

L

liny

New member
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7
Hi,

Sorry to bother you.
My Window7 occasionally got BSOD after wake-up from sleep mode.
Please refer to the attached files for dump and system information.
Please kindly help me, thank you very much.
 

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m
Welcome to the forum.
Code: 
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_09-10-2013\SF_09-10-2013\100813-16068-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Machine Name:
Kernel base = 0xfffff800`02c4e000 PsLoadedModuleList = 0xfffff800`02e916d0
Debug session time: Tue Oct  8 06:14:16.795 2013 (UTC + 6:00)
System Uptime: 0 days 13:12:57.365
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..........................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800f061a60, fffffa800f061d40, fffff80002fca0d0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Code: 
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_09-10-2013\SF_09-10-2013\100913-9157-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Machine Name:
Kernel base = 0xfffff800`02c5e000 PsLoadedModuleList = 0xfffff800`02ea16d0
Debug session time: Wed Oct  9 18:10:34.469 2013 (UTC + 6:00)
System Uptime: 1 days 4:17:12.327
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
..............................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc40032558, ffffffffc000000e, 8765abe0, fffff880064ab000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36c1a )

Followup: MachineOwner
---------
7A and F4 are storage (hard drive) related bugchecks. Please complete the following steps:
Code: 
[FONT="Verdana"]Model	INTEL SSDSC2CW060A ATA Device[/FONT]
writhziden said:
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Click to expand...
------------------------
Reduce the start-up items.
------------
System File Checker

------------
Disk Check (Hard Drive)

 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hi, koolkat77:

Thank you for reply.
I just finished Memtest. It took almost 23 hours to get Pass 7.
I will try your suggestion and let you know if any.
Thank you very much!
 

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m
Hi,

FYI.
SSD firmware is 400i.
BIOS is v6.8.
Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03 with driver v9.3.0.1011.
 

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR="Red"]KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.[/COLOR]
Arguments:
Arg1: fffff6fc40032558, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000008765abe0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880064ab000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

[COLOR="red"]DISK_HARDWARE_ERROR: There was error with disk hardware[/COLOR]

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d46742 to fffff80002cd3b80

STACK_TEXT:  
fffff880`03563708 fffff800`02d46742 : 00000000`0000007a fffff6fc`40032558 ffffffff`c000000e 00000000`8765abe0 : nt!KeBugCheckEx
fffff880`03563710 fffff800`02cfa91f : fffffa80`0ce1b870 fffff880`03563880 fffff800`02f0e540 fffffa80`0ce1b870 : nt! ?? ::FNODOBFM::`string'+0x36c1a
fffff880`035637f0 fffff800`02ce11b9 : 00000000`00000000 00000000`00000001 ffffffff`ffffffff 00000000`00000008 : nt!MiIssueHardFault+0x28b
fffff880`035638c0 fffff800`02d07700 : 00000000`00000001 fffff880`064ab000 fffffa80`0fc1ba00 fffff6fc`40032530 : nt!MmAccessFault+0x1399
fffff880`03563a20 fffff800`02d078f0 : fffffa80`0cdd67c0 fffffa80`00000001 fffffa80`00000000 fffff800`02c7cd62 : nt!MiInPageSingleKernelStack+0x134
fffff880`03563b30 fffff800`02d0787f : 00000000`00000000 00000000`00000001 fffffa80`0ca6bae0 00000000`00000080 : nt!MmInPageKernelStack+0x40
fffff880`03563b90 fffff800`02d075c4 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`0ca6ba00 : nt!KiInSwapKernelStacks+0x1f
fffff880`03563bc0 fffff800`02f71bae : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSwapProcessOrStack+0x84
fffff880`03563c00 fffff800`02cc48c6 : fffff880`009eb180 fffffa80`0ca96040 fffff880`009f5fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03563c40 00000000`00000000 : fffff880`03564000 fffff880`0355e000 fffff880`03563910 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+36c1a
fffff800`02d46742 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+36c1a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  51fb06cd

FAILURE_BUCKET_ID:  X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+36c1a

BUCKET_ID:  X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+36c1a

Followup: MachineOwner
---------
It is good to know that there is no issue with the SSD. But, the crash dump says ....
Code: 
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware
So it appears that it is the RAMDisc that is causing the issue there.
Description RAMDiskVE
Size 2.00 GB (2,147,483,648 bytes)

Disable it in BIOS. then perform a clean reinstall.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Hi,

I reinstalled OS without RAMDisk but still got BSOD. Very strange.
A dump file is attached.
View attachment 289188
 

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m
Hi,

I think my BSOD after wake-up from sleep is solved.
SATA ACHI Controller driver was changed from Microsoft to INTEL for 3 days, and no BSOD happened.
View attachment 290183

I'll continue checking if any.
Thank you, sir!
 

My Computer My Computer

At a glance

Microsoft Windows 7 (6.1) 64-bit Service Pack...Intel(R) Core(TM) i3-3120M CPU @ 2.50GHzTranscend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2Intel(R) HD Graphics 4000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba R930 / Model-Part Number: PT334T-02000S
OS
Microsoft Windows 7 (6.1) 64-bit Service Pack 1 (Build 7601)
CPU
Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz
Motherboard
TOSHIBA Portege R930 / Intel Ivy Bridge rev. 09 / Intel HM76
Memory
Transcend TS1GSK64V6H PC3-12800 (800 MHz) 8G*2
Graphics Card(s)
Intel(R) HD Graphics 4000
Hard Drives
INTEL SSDSC2CW060A 60G (firmware: 400i)
Antivirus
Symantec Endpoint Protection v12.1.3001.165
Browser
Chrome v30.0.1599.69 m
Thanks for the update
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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