bsod 0x0000007F during playing music in itunes

[boxhead1990]

okay so first is first hi im michael and i have joined here to help work out why im having bsod issues on a week old system

only happens if i leave itunes playing music while im else where in the house or while playing music while playing wow


i7 3770
16gb corsair ram
asus p8z77 -m motherboard
asus gtx660 direct cu ii ti 2gb
samsung 840 series 250 gb ssd
hitachi 1tb storage drive

have opened the .dmp file with blue screen view and this is about as far as i can work out

 

[boxhead1990]

ImageShack® - Online Photo and Video Hosting

sorry link to image didnt work the first time

 

[boxhead1990]

here is my msinfo.nfo if this helps


View attachment 268294

 

[boxhead1990]

No help for someone who doesn't understand what any of these diagnostic tools are saying????

 

[Northernsoul55]

Hi,

Please reconfigure windows to collect the correct info so we can analyse your issue correctly.
You want small memory dumps - "MiniDumps"

:ar:http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And here are the instructions for posting:

:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

   Tip

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK

Cheers

Dave

 

[boxhead1990]

heres the seven forums diagnostic tool file here
View attachment 268399

hopefully i can get some help with this asap


also do i need to zip the .dmp file that i have and post it ????

 

[Northernsoul55]

Hi,

no I have everything I need thanks

cheers

Dave

 

[Northernsoul55]

Hi,

From your crash logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050033, 406f8, fffff80002c7ef14}
Probably caused by : [COLOR=red]ntkrnlmp.exe[/COLOR] ( nt!KiDoubleFaultAbort+b2 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)

Stop message 0x0000007F Descriptive text: UNEXPECTED_KERNEL_MODE_TRAP
Usual cause: There is a hardware or software problem. This is usually caused by a hardware failure.
----------------------------------------------------------------------------------------------

Please uninstall Daemon tools as it is well known for BSOD.
Start > click on Computer > Uninstall or change a program > choose Daemon tools. Reboot.
Once uninstalled please go here and remove the SPTD driver itself with this tool:

:ar: http://www.duplexsecure.com/en/downloads

   Warning

If the uninstall button is grayed out when you run the program you dont need to do anything and can close the window, if it is not click it and allow it to run. DO NOT click the install button as it will install a driver known to cause BSODs onto your system.

Otherwise, go to C:\Windows\System32\drivers, look for and delete SPTD.sys manually. Reboot
-------------------------------------------------------------------------------------------

Also remove this program from your system as Windows 7 does not need
such programs as they may cause more harm than good:
TuneUpUtilities 2013
-------------------------------------------------------------------------------------------

Run these tests and post back any results:



`1. Run SFC to check the integrity of all Windows 7 system files:

• Click on Start > Type in search cmd
  Right-click cmd after results are displayed and Run as Administrator
  Type SFC /scannow at the prompt
  (Note: There is a space between SFC and /scannow)

:ar: SFC Tutorial

   Note

Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

2. Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:

• Click on Start>Type in search cmd
• Right click cmd and Run as Administrator
• At the command prompt please type: chkdsk /f/r
  (There is a space between chkdsk and /f/r)

:ar: Chkdsk Tutorial


3. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Are you overclocking? Any overclocking will result in a decrease in system
stability.

CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [COLOR=red]3410[/COLOR]

cheers

Dave

 

[boxhead1990]

didnt find any violations for sfc

 

[boxhead1990]

will do the chkdsk now and see what that reckons also i dont have anything to do memtest with (dont have any blank disk's or a usb storage device)

 

[Northernsoul55]

Do you have Asus PC diagnostics Utility installed on your computer?
You can download it under Utilities:

View attachment 268426


:ar: http://uk.asus.com/Motherboards/Intel_Socket_1155/P8Z77V_DELUXE/#download


If you cannot test the RAM using the Utility then you will have to get a hold of a blank disk.

Also run these tests to Stress test your hardware:

Stress Test

Hardware - Stress Test With Prime95: :ar: Hardware - Stress Test With Prime95
CPU - Stress Test Using IntelBurnTest: :ar: CPU - Stress Test Using IntelBurnTest
Video Card - Stress Test with Furmark: :ar:Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests.
For monitoring heat of the system, use HWMonitor or Speccy:

:ar: HWMonitor
:ar: Speccy System Information



cheers

Dave

 

[boxhead1990]

also no to overclock system is plenty fast without it

maybe in a year or 2 i will after i change to liquid cooling aswell

 

[boxhead1990]

and nope havent got asus pc diagnostic uttility as far as i no ,

i will be sure to run a stress test as im curious as i havenent run anything that i would consider stress's this rig


thanks for the help hopefully the bsod's have gone away

 

[Northernsoul55]

Post back the results of the Stress tests please

cheers

Dave

 

[boxhead1990]

Still running prime 95

Temps sitting at 72 71 76 and 75 degrees Celsius

Which is in the safe range

I'm really interested in the intel burn in test and the gfx card stress test goes as I did something similar with afterburner on my old amd system which was alot slower then this system

Il keep you informed

 

[boxhead1990]

intel burn test done at maximum and software deemed a pass with great success(in other words it didnt overheat )

 

[Northernsoul55]

Good news, just the video test and memory test to do

 

[boxhead1990]

gfx card test come up good il get to the mem test when i can

 

[boxhead1990]

acording to asus diagnostics my memory is fine but that test doesnt seem to be as good as what im reading from the link you provided for mem test tho so il do that one when i can but to be honest this computer is a week old il just use it how i normally use it and see if it bsod's again and il post hear again in a week otherwhise

 

[boxhead1990]

thanks very much dave also could you recomend a differant virtual drive for use with my iso files seeming daemon tools was a problem ????