Solved BSOD 0x100000b8 Caused by ntoskrnl.exe

[spannp]

Hi everybody, I’ve been trying to troubleshoot this BSOD on behalf of a friend. She says she is getting this BSOD when running audio applications (Finale, Pro Tools) in particular. I tried updating graphics and audio device drivers but it hasn’t helped. I grabbed this dump file but don’t have any experience reading them, BlueScreenView suggested ntoskrnl.exe crashed. I was hoping someone might be able to shed some light on the crashes with this.

It’s an ASUS Core i7 @ 2.3GHz. The RAM has been replaced since the issues began and it’s still Blue Screening. I can get more dumps or more system info if it would help!

*Edit: I'm having her run the Windows Seven Forums Diagnostic Tool now, I'll update when she gets back to me. (sorry)

 

[Thedoctor44]

Update your USB 3.0 extensible driver from the Intel Download center.

Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]iusb3xhc.sys[/COLOR]

It's outdated so an update should fix the issue.

fffff880`10125000 fffff880`101e9000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR="red"]Fri Jan 27 09:35:28 2012[/COLOR] (4F226FE0)
    CheckSum:         000C193B
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

However we do need all the system information, ask her to run the DM Log Collector from here.

Then upload the folder created on her desktop.

 

[spannp]

Thanks! Hopefully I'll be able to run the DM Log and the Win 7 forum tool over there in person tomorrow and update you all.

 

[spannp]

Well, she went off for the long weekend before I could run those utilities, so I'm just gonna mark this as solved for now and open a new thread if updating the USB 3 drivers doesn't work. That way I can be sure to have run the DM Log and Win7 forum tool.

Honestly the USB3 driver does seems like a likely culprit; she said the crashes seem to mostly occur when the Avid MBox (USB Device) is plugged in. Thanks for checking out that log Thedoctor44

 

[Thedoctor44]

No leave the thread as unsolved, there is no need to create a new one.
Just post back here