Solved BSOD 0x9f sleep/hybernate on acer 5470g

[ndida]

Hi guys, i need your help...

I've been struggling with this problem for a while on my laptop (5742g i3, 6gb ram, Broadcom Wlan & LAN, Realtek audio, Radeon hd5470) BSOD appears frequently when i put computer on sleep/hibernate. Problem persists after OS (win7 x64) reinstall with only 2 external (OEM)drivers installed (WLAN and GPU).

Whocrashed reports:

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

I've uploaded two (zipped) .dmp files if anyone can help with their interpretation

http://tinyurl.com/bfg5d5z
http://tinyurl.com/aycaj6p

Thanks !

 

[koolkat77]

Welcome to SevenForums.

Please remove Avira antivirus: Avira AntiVir Removal Tool - Download

Replace with Microsoft security essentials

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

---

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

---

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

---

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

---

Await the .nfo file.

SUMMARY

[FONT="Lucida Sans Unicode"][SIZE="4"]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005a67e30, fffff80000b9c518, fffffa80086f8e10}

Unable to load image \SystemRoot\system32\DRIVERS\avfwim.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005a67e30, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80086f8e10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: fffff88005bc9000 avfwim

DEVICE_OBJECT: fffffa8006b10050

DRIVER_OBJECT: fffffa80070a0460

IRP_ADDRESS:  fffffa80086f8e10

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`0293f6d2 : 00000000`0000009f 00000000`00000003 fffffa80`05a67e30 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`028dfc3c : fffff800`00b9c600 fffff800`00b9c600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c570 fffff800`028dfad6 : fffff800`02a7cf20 00000000`0011ca59 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c5e0 fffff800`028df9be : 0000002a`591bcb16 fffff800`00b9cc58 00000000`0011ca59 fffff800`02a4ada8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`028df7a7 : 00000008`ccfac0c1 00000008`0011ca59 00000008`ccfac0bb 00000000`00000059 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`028cccca : fffff800`02a47e80 fffff800`02a55cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrnlmp

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

Followup: MachineOwner
---------

0: kd> !irp fffffa80086f8e10
Irp is active with 3 stacks 2 is current (= 0xfffffa80086f8f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8006b10050 00000000 fffff80002b19200-fffffa80087725f0 Success Error Cancel pending
	       \Driver\avfwim	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80087725f0    

			Args: 00000000 00000000 00000000 00000000[/SIZE][/FONT]

 

[ndida]

Tnx. I am following your instructions. If problem does not occur again, I'll report and hopefully close the tread.

 

[koolkat77]

OK, keep us posted and give it a week before marking as solved.

 

[ndida]

Avira was causing trouble. Everything works like a charm now with MSE, i've restored faith in computing Thanks !

 

[koolkat77]

Good to hear that.
Thanks for letting us know.