BSOD 116 Recently started happening for unknown reason Dump and DM Log

[ProdigyGamer]

Hi,

I started having a 116 BSOD recently and just over the last few days it has started happening more frequently. I have uploaded two of the most recent Dump Files to SkyDrive if anyone wants to take a look, plus I have uploaded the DM Collector as per forum request.

https://onedrive.live.com/?cid=EAC38D7FA69DB547&id=EAC38D7FA69DB547!201

It happens mainly when I am in game, it has happened while in a heavily modded Skyrim game a couple of times and in Pillars of Eternity once. I cannot remember if it has happened away from a game environment. I played Skyrim for 5-6 hours last night and had no problems at all, then today I crashed within 2 mins of loading the game and looking around.

I am up to date with Windows updates and have the latest Nvidia drivers for my GTX 690, I have not installed or uninstalled anything new to cause this that I am aware of, I have only installed a few games but nothing stood out as being the cause.

Any help would be greatly appreciated.

ProdigyGamer

 

[ProdigyGamer]

I started Skyrim again and crashed within a minute but this time it did not produce a dump report, I then loaded the game again and was able to play for a couple of hours before bed without any problems at all.

 

[Golden]

Please reinstall the video drivers, but follow this guide exactly:

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

 

[ProdigyGamer]

Thanks for the reply Golden FSM

That is how I install my drivers each time I upgrade mate, I also do a clean sweep so there is no chance of a corrupted file. I had updated my Nvidia Drivers from 347.52 to 347.88 cleanly yesterday following this method and I still had 2 BSOD crashes.

 

[Golden]

OK. Does the motherboard have an onboard video chip?

 

[ProdigyGamer]

Yes it does mate, it's an i7 3970X.

 

[Golden]

Please try disabling that, then see if you still get the 0x116 TDR crashes.

 

[ProdigyGamer]

Ok will do. (Just crashed trying to reply to this thread after running Skyrim for 15 mins) No BSOD but black screen and just hung until I held the power button down to turn it off and reboot.

I have uploaded the new Dump File to SkyDrive: https://onedrive.live.com/?cid=EAC38D7FA69DB547&id=EAC38D7FA69DB547!201&mkt=en-AU

Also it may be worth mentioning that when I recovered from a Black screen hang or a BSOD I would check the Event viewer to find an "Event 36888. Schannel" error repeated 20 times in a row (The following fatal alert was generated: 10. The internal error state is 10.), right after that an "Event 14, nvlddmkm" error pasted below, that was repeated 17 times in a row.

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video7
CMDre 00000010 00000ffc ffffffff 00000007 00ffffff

I will disable the onboard graphics now (this has been active/enabled for a very long time over the course of the PCs life (2-3 years) and I have never had a problem with it).

 

[Golden]

I will disable the onboard graphics now (this has been active/enabled for a very long time over the course of the PCs life (2-3 years) and I have never had a problem with it).

0x116's often occur when the graphics switches (or tries too) between the onboard card (less intensive graphics) and the high-end card (more intensive graphics), or vice versa. By turning off the onboard, I'm hoping this solves the 0x116's.

Unfortunately, as drivers for the two are updated, they may clash with each other, or even the system, which is why you see this behaviour, where before you never did.

 

[ProdigyGamer]

Ok thanks for the explanation, I did not know that. I am struggling to find how to disable the onboard mate as I have never done it before, any suggestions or links to a guide?

 

[Golden]

I think you do it from the NVidia Control Panel, by right-clicking on Desktop........?

 

[ProdigyGamer]

No, not that I can see, I think it is via the BIOS but I am not overly experienced with the BIOS.

 

[Golden]

Hold on I'll get some help.

 

[essenbe]

Hello, ProdigyGamer. Some boards have an option in BIOS to turn off switchable graphics, but it can be done in the Nvidia Control Panel and in device manager. See if this helps., only in reverse. You would want to choose The Nvidia card as the preferred Graphics adapter and disable the on board graphics in Device manager.
First set the integrated graphics as preferred .....

1. Open Nvidia control panel.
2. Click on "Manage 3D settings".
3. Click on the button below "Preferred Graphics Processor"
4. Change it to "Integrated graphics"from the drop down menu.
   
   
   This image has been resized. Click this bar to view the full image. The original image is sized 772x284.
   
   This image has been resized. Click this bar to view the full image. The original image is sized 772x284.
   
5. Apply it.

Now restart the computer.


Now, disable nvidia graphics card in the device manager.

1. Click on the start button.
2. Type Device Manager in the search bar.
3. Click on the resulting link. The Device Manager window will open.
4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
5. Right click on it. Choose "Disable" in the context menu.
6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
7. Restart the computer.

Hopefully the nvidia display is out of use now, and so there will not be any further chance of graphics switching.


Let us know how the computer is running after doing it.

 

[essenbe]

Before you try that, are you running a Laptop or a Desktop? Your system specs say a desktop. The CPU listed in your System Specs is a Sandy Bridge- E CPU and as such does not have internal graphics.

 

[ProdigyGamer]

Sorry for the late reply, I did not receive an alert for the new post and had to deal with a family emergency.

My system specs are correct and up to date, I am sorry if I gave the wrong information, I was basing it off uninstalling graphics drivers and still being able to see a much larger and more pixilated image when i have format my PC in the past, I assumed it must of had on board due to still being able to see the screen without any drivers.

(Also I do not have that option in my Nvidia panel)

I still go to a black screen when I start Skyrim and play for a few minutes, I can still hear the music and ambient sounds but both monitors (I only play on one) are black (says they are going into sleep mode) that I cannot recover from, ctrl, alt + del does nothing either, the PC just hangs indefinitely which requires a manual power down by holding down the power button.

Most of the time it does not even produce a dump file after booting back up, I need to let it hang for several minutes before manually powering down to get it to produce the dump file most of the time.

This has got me stumped.

 

[essenbe]

OK, if your system specs are up to date, you have a Sandy Bridge - E CPU and as such you have no internal graphics, only your Graphics card. Windows will install a generic driver on a reinstall in order for you to be able to see, while you reinstall Windows. What we are going to try is a reinstall of the Graphics driver. Please follow this guide and follow it. It will give you a clean install and not install anything you do not use. http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

I would also suggest you use a program to monitor your graphics temps. If you do not have one, something like MSI Afterburner (Afterburner | MSI Gaming Series) will work for most any card. If you go into settings and Monitoring, you can set temps, fan speed and quite a few other things you may want to be on screen during gaming. Please monitor your temps while doing that.

Also, please check and make sure you are configured for Small Memory Dumps, http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[ProdigyGamer]

OK, if your system specs are up to date, you have a Sandy Bridge - E CPU and as such you have no internal graphics, only your Graphics card. Windows will install a generic driver on a reinstall in order for you to be able to see, while you reinstall Windows. What we are going to try is a reinstall of the Graphics driver. Please follow this guide and follow it. It will give you a clean install and not install anything you do not use. http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

I would also suggest you use a program to monitor your graphics temps. If you do not have one, something like MSI Afterburner (Afterburner | MSI Gaming Series) will work for most any card. If you go into settings and Monitoring, you can set temps, fan speed and quite a few other things you may want to be on screen during gaming. Please monitor your temps while doing that.

Also, please check and make sure you are configured for Small Memory Dumps, http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

I always do clean installs of all new drivers this way (I learned from a previous issue that someone was able to help me with on these forums) but I followed your instructions anyway and uninstalled and reinstalled just to rule it out.

I have "Nvidia Inspector" for Temps (I don't overclock it though, not sure how) but my card never seems to struggle much in the way of heat, I keep regular checks on most of my system components (Graphics card, processor, fans, liquid cooling etc.).

I changed the Dump file from "Kernel Memory Dump" to "Small Memory Dump (256KB)"

Additional Information:

My PC is clear of dust and is well ventilated.
My Memory has been tested and is fine.
I have run the Dell system scan and found no issues.
I have stress tested my card and found no issues.

 

[essenbe]

OK, after you have installed the new Graphics Driver, let's see how it does. If you get another BSOD please upload the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html here. We'll see what the new one says.

How did you test the memory?
In your BIOS, do you have readings for the +12V, +5V and +3.3V? If so would you tell me what they are?

 

[ProdigyGamer]

I tested the memory by reseating them (32GB - 4x8GB) and the Dell extended Memory test.

I will try and have a look to see if I can find those readings for you.

Edit: I had a look but could not see any values like that, everything in the Voltage/Power menu was set to auto which I have never changed from factory settings.