Solved BSoD 116 when using GPU - GTX 670

[Technohazard]

Hello. For about a month now I've been receiving BSoDs when using my GPU moderately, never when just browsing the internet or AFKing while the Aero desktop is running. It's becoming more frequent and crashing every few minutes when I'm playing a game such as World of Warcraft. It also crashed when I ran a GPU stress test (FurMark).

GPU: Gigabyte GTX 670
Driver Version: 306.97 (latest)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800D056100
BCP2: FFFFF8800FF85630
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

This was the latest crash error message, and I've added the files from the Sevenforums diagnostic tool in a .rar format.

Thanks!

 

[koolkat77]

Welcome to SevenForums

Problematic software:

[FONT="Verdana"][LIST=1]
[*]Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
[*]Start Menu\Programs\COMODO\COMODO Internet Security	Public:Start Menu\Programs\COMODO\COMODO Internet Security	Public
[*]Start Menu\Programs\COMODO\GeekBuddy	Public:Start Menu\Programs\COMODO\GeekBuddy	Public
[/LIST][/FONT]

COMODO, CIS can and is known to contribute in BSOD-s. Please uninstall it and everything related to it during troubleshooting. You may however, install it back if we know it wasn't contributing in your crashes.

• Clean-Up Tool for Comodo Internet Security (OLD)
• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
If you are overclocking any hardware, STOP. Reset any changed values back to default.

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics

[LIST=1]
[*]Start Menu\Programs\MSI Afterburner	TonysGamingPC\Tony's Gaming PC:Start Menu\Programs\MSI Afterburner	TonysGamingPC\Tony's Gaming PC
[*]Start Menu\Programs\MSI Afterburner\SDK	TonysGamingPC\Tony's Gaming PC:Start Menu\Programs\MSI Afterburner\SDK	TonysGamingPC\Tony's Gaming PC
[/LIST]

This is overclocking software and can lead to system instability and BSOD-s. Please reset all components to their stock speeds and then remove the software.

The latest drivers for NVIDIA are a little problematic as I've heard. Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA Reboot the system. Now delete remnants of its drivers using Driver Fusion/Sweeper. Reboot if required

Download and install the drivers from the link of Filehippo bellow:

• Download NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

For more information on you bugcheck, go through http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Free up the start-up, nothing except antivirus is usually needed:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results, Good Luck.

 

[Technohazard]

Do you purposely want me to download "NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com" even though I have Windows 7?

 

[koolkat77]

It doesn't matter if its Vista or Windows 7. I've downloaded the drivers from there and they work perfectly fine on my windows 7 and I know that you're using 7.

 

[Technohazard]

It wasn't an aggressive attack. I was just making sure I'm doing everything correctly and as you said so I can finally get this issue fixed. I truly appreciate the lengthy and very helpful post.

Since my internet connection isn't the best, I'll let everything download overnight and report back with the results.

Again, thanks for the help!

 

[koolkat77]

Take your time.

 

[Technohazard]

Okay so,

I've done everything in the post, which in includes:

• Uninstalling CIS and using the batch file to remove anything that has to deal with CIS
• Installed MSE and ran a full scan
• Uninstalled MSI Afterburner
• Uninstalled my current Nvidia drivers
• Installed the drivers one you directed me to install

And not even two minutes in I get the same BSoD I've always been getting. I've attached the most recent .dmp file to this post if that helps :s

 

[koolkat77]

How old is all the hardware of the computer, your graphics card? Is any of it under warranty?

 

[Technohazard]

Everything is completely new. I ordered all of the parts on Oct. 1st, 2012 assembled this computer on Oct. 4th 2012.

According to Newegg for my GTX 670:

• According to our records, this item is still covered by the product manufacturer's parts warranty.
• According to our records, this item is still covered by the product manufacturer's labor warranty.
• This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

Should I just go ahead and say it's defective and try to get a replacement card?

 

[koolkat77]

Everything is completely new. I ordered all of the parts on Oct. 1st, 2012 assembled this computer on Oct. 4th 2012.

According to Newegg for my GTX 670:

• According to our records, this item is still covered by the product manufacturer's parts warranty.
• According to our records, this item is still covered by the product manufacturer's labor warranty.
• This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

Should I just go ahead and say it's defective and try to get a replacement card?

Thanks for the detailed info. So you're having these crashes since the time of purchase? Do you have another graphics card to test with? Or borrow from a friend (should be compatible with your mobo). If the motherboard has a onboard GPU slot you can try connecting there and see if it still crashes.

 

[Technohazard]

Anytime! And actually I think I received my first BSoD about one or two weeks in. It was a BCCode: 117 different from this current BCCode: 116. The 117 was resolved. The 116 has been happening for about two weeks now.

I don't have another graphics card laying around or could borrow but I do have ab on-board GPU I will test.

 

[koolkat77]

I see. Keep us posted

 

[Britton30]

Well it appears to be a faulty GPU but from my personal experience ASRock board ain't the sharpest tool in the shed. You might try another PCIe slot for the GPU and see if that helps.

 

[Technohazard]

Well after 2 days of testing, my BSoD issue has seemed be resolved. I took my graphics card out and tested my on-board GPU. Didn't get any BSoDs. Reconnected my graphics card and still haven't gotten a BSoD after about two days. It seems the issue has been fixed by simply downloading the drivers in Koolkat's first post and reconnecting my graphics card to the same PCIe slot.

Thanks for the help guys!

(SOLVED)

 

[koolkat77]

Please observe for a week or more and let us know if the problem returns.

 

[Britton30]

the GPU may not have been properly seated in the slot or the power connectors were a bit off. Good news at any rate.

 

[Technohazard]

Okay, so.

It's been a week and still no issues with BSoDs. I think I can safely say the issue is solved.

Again, thanks for the help Koolkat and Britton!

 

[koolkat77]

That's great

You may mark the thread as solved by clicking on the button on the right corner, good luck

 

[Britton30]

You're welcome! Post back if any problems.