Bsod 18 11 2012

[stvsms]

I have been experiencing BSODs mostly when playing FIFA 13 but also at random other times including times when the system is more or less idle.

I am running Windows 7 64 bit Home Premium.

SF files attached.

thanks

 

[koolkat77]

Welcome to SevenForums.

Problematic Software:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public

AVG is a frequent cause of BSOD-s. Please uninstall it and use Microsoft Security Essentials (To test).

• AVG | Download tools and utilities

Run this tool and delete anything it finds:

• Anti-rootkit utility TDSSKiller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

System Optimisers:

Please remove the following software:

Start Menu\Programs\PC HealthBoost	Public:Start Menu\Programs\PC HealthBoost	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything. :tip: Do not use CCleaner during time of troubleshooting. It may delete the dump files.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Install all updates from windows updates (optional updates also) including Service Pack 1.

• Learn how to install Windows 7 Service Pack 1 (SP1)

Let us know the results.

 

[stvsms]

Thanks for the quick reply.

After following all these steps I am still getting the BSODs.

Updated dumps attached if needed. Help much appreciated.

Steve

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
• Guide to using Memtest86+ - Geeks to Go Forums

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:tip: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[stvsms]

Thanks for your help with this, 5 days now with no BSOD.

It looks very much as though it was my sound card (creative sb0270) that was causing problems, I have disconnected and am using motherboard sound and all running smoothly so far.

Not sure if it was the driver or the device itself malfunctioning, I suspect the latter as drivers were up to date from Creative.

 

[koolkat77]

Thanks for letting us know.

Let us know how things are after a few days/weeks of observance.