BSOD - 2 days old

[Burgs]

So, i recently purchased my computer from scan.co.uk

I recieved it wednesday and since have had lots of problems with it crashing, usually when playing guild wars 2.

Its a brand new computer and has been overclocked.

Anyone know of whats causing this as ive emailed scan, so far no one has responded...think it'll be the last time im ordering anything from them.

this is what i get when i reload windows after bsod.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80077BB028
BCP3: 00000000FE200000
BCP4: 0000000000021136
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\022313-11232-01.dmp
C:\Users\Jake\AppData\Local\Temp\WER-24694-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

So far it could be anything, however i have tried reinstalling windows 7 and all drivers and still that hasn't made no effect. I did have Avast installed but ive unistalled that aswell.

Please help me

 

[Burgs]

Oh yeah i have also tried taking the RAM out and replacing them but hasn't made any difference.

Should i try the different slots for them?

 

[roy69]

You have not got service pack 1 installed.
Install this first then see how it goes.

 

[x BlueRobot]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Burgs]

Updated now.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {[COLOR="Blue"]0[/COLOR], [COLOR="SeaGreen"]fffffa80077dd028[/COLOR], fe200000, 21136}

*** WARNING: Unable to verify timestamp for [COLOR="red"]intelppm.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel

Usual causes:  Hardware, Incompatibility, May be driver corruption

The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

intelppm.sys seems to linked to a Intel chipset driver, you may follow the link to the Intel support page, and then use the automatic driver detection program provided by Intel to check for any possible updates.

In such a situation, it is best to use these steps:

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Enable "Round off checking" before the test (see first post below tutorial).

• 
  http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.

 

[Burgs]

Thanks for the reply bluerobot. I deleted the Intel technology program and so far hasn't crashed. Will try your suggestion to see if that is it. Thanks

 

[x BlueRobot]

That's good to know, keep us informed

 

[Burgs]

Okay so i spoke to soon haha. Played Guild Wars for around 4-5 hours constant yesterday with no crashes what so ever...Get back from work to start it up, within 5 minutes it crashes.
With it doing a complete memory dump i gather it might she some more light.

Checked the intel driver but seems valid driver and up to date.

Not sure what else to do now.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {[COLOR="Blue"]0[/COLOR], [COLOR="SeaGreen"]fffffa8007812028[/COLOR], fe200000, 21136}

Probably caused by : GenuineIntel

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007812138
Section       @ fffffa80078122c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : [COLOR="red"]Fatal[/COLOR]

Error         : [COLOR="Red"]DCACHEL2_DRD_ERR (Proc 1 Bank 6)[/COLOR]
  Status      : 0xfe20000000021136
  Address     : 0x00000001f05b2540
  Misc.       : 0x0000007042000086

Run these tests for your CPU:

• http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html
• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html