Solved BSOD * 2, dont really know the reason

[SarahFriis]

Hey Guys

I have some problems with my computer, it often crash randomly etc.
Yesterday when i was about do write the last few pages of my exam, it gives me the BSOD. I dont know a lot about computers, but a friend told me to seek help in this forum.

Info:
Sony Vaio VPCEB2M1E
Windows 7 Home Premium 64x
4 GB RAM
intel(R) Core (TM)i3 CPU
OEM
the age of system: 2009

I recently got a new Wlan and Motherboard in the computer (age of motherboard = 2009) because i complaint about all the problems i have had with it. I hope you can help me.

 

[panais]

Hi



Update software\driver for your Atheros network adapter.



ATHEROS drivers for Microsoft Windows (Atheros?????)



Finish with this step and post back with results\news.

 

[SarahFriis]

Hey
Thank you for your help. I have tried, but I can't install the drivers from the site you linked? The files in the map after downloading wont work? Do I have to install the drivers manually, because I also tried that, but windows just updates them from their own site, and they are much older drivers than the one i can download from the site you have linked. I haved tried a lot of things but without any result. My wireless internet connection is very unstable, it always looses connection from time to time, which is bit of a problem. Is there anything I can do about this?

 

[writhziden]

Download the updated driver as suggested by panais. Uninstall the driver through device manager; make sure to tick the box to delete the driver software for this device. Do not restart. Install the updated driver.

 

[SarahFriis]

Thank you so much for your help. I finally managed to update the driver, so I hope it will work now.

 

[zigzag3143]

After the problem has been resolved you may also want to update these drivers

SFEP.sys    8/3/2007 1:35:53 AM               
spldr.sys    5/11/2009 12:56:27 PM             
PxHlpa64.sys    5/15/2009 5:43:06 PM        
GEARAspiWDM.sys    5/18/2009 8:17:04 AM                            
ArcSoftKsUFilter.sys    5/25/2009 4:27:31 AM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[writhziden]

As zigzag3143 noted, SFEP should be updated. You can update with a newer model Sony VAIO. Sony eSupport - VPCEB15FX - Software & Drivers is where you can update it; create a restore point first, just in case. 99.9% chance you will not need the restore point, but it is a good idea to be safe since you are installing a driver for another model. In my experience (I've now had two VAIOs), the driver works on all models of VAIO laptops.

 

[SarahFriis]

I've tried to locate the drivers on google, but without succes. I dont know that much about computers, so i am afraid that i will install some wrong drivers, and then have more problems with my Vaio than I already have. :/ Today I had to restart my computer 3 times because it crashed/freezed --> everytime on Youtube, when i listened to some music. The problems often occurs occasionally, so it is difficult to find out why.

 

[writhziden]

Did you update SFEP using the link I gave above?

Can we get your event viewer logs?

Please provide us with your Event Viewer administrative logs by following these steps:

1. Click Start Menu
2. Type eventvwr into Search programs and files (do not hit enter)
3. Right click eventvwr.exe and click Run as administrator
4. Expand Custom Views
5. Click Administrative Events
6. Right click Administrative Events
7. Save all Events in Custom View As...
8. Save them in a folder where you will remember which folder and save as Errors.evtx
9. When asked, save the display information in English.
10. Go to where you saved Errors.evtx
11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
12. Name the new folder Errors.
13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
14. Right click the Errors folder -> send to -> compressed (zipped) folder
15. Upload the .zip file here.

 

[SarahFriis]

Yes i have updated the SFEP driver through the link you gave me.
I have attached the zip file.

 

[writhziden]

Getting

A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

The description for Event ID 100 from source Bonjour Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Task Scheduling Error: m->NextScheduledSPRetry 36803038

When you say the computer freezes, can you move your mouse?

These problems correspond to a computer hang, not freeze, and that usually means the system becomes unresponsive, but you should be able to move your mouse. It will just take a long time for tasks to complete: i.e. clicking the start menu may take a few minutes for the start menu to actually open.

If the computer is hanging and not actually freezing: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 should fix it. If it is freezing, that is likely a hardware problem and we will need to do other troubleshooting steps.

 

[SarahFriis]

I can't move the mouse, there is nothing that i can do except from restarting the computer. So i am pretty sure its freezing, and yes it could be a hardware problem then.

 

[writhziden]

Alright; see if re-installing the Apple software fixes it first. If it still freezes, proceed to the following hardware checks:

• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • 
    Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[SarahFriis]

I tried to run some of the programs, with no errors, but then when I tried to run the - Hardware - Stress Test With Prime95, and installed a program to watch the CPU temperature so it would'nt overheat, the famous BSOD appeared twice. So I'm afraid that i'll have to give up now, I think I'm only making it worse.
Everytime I go to youtube it freezes, and there is nothing I can do, and it happens EVERYTIME, so that I have to restart the computer.
But thank you so much for your help, I think the only thing I can do is to go down to the reseller with it, and se if there is anything they can do about it. :/ But I'm glad that you would help me.

 

[writhziden]

Sorry we were not able to help further. Hope you are able to get it resolved with the reseller.

Often when hardware errors occur on laptops, the only thing to do is have it repaired by the manufacturer. Laptop hardware is difficult to replace and debug. The only easily accessible hardware on most laptops is the DVD drive, RAM, and hard disk; beyond that, an experienced technician is needed to replace the laptop motherboard, screen, keyboard, mouse, etc.