Solved BSOD 5 minutes after logging onto computer error 0x00000019

[GreenDayx3]

After logging onto the computer, I would get the bsod error after 5 minutes. I uses that tIme to upload the minidump. The error code is Stop 0x00000019 (0x0000000000000020,0xfffff900c01e5000,0xffff900c01e5240,x0000000025240000

Note, I did not update any drivers recently. I just got this error today. I will try a system restore first

I apologise for not being able to use the sf-diagnostic tool
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 18441

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFF900C1C85CD0
BCP3: FFFFF900C1C85F10
BCP4: 0000000025240001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030813-27144-01.dmp
C:\Users\Joshua\AppData\Local\Temp\WER-38797-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Welcome to SevenForums.

Do you get any bsod in safe mode? Are you overclocking any hardware?

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Perform a clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo Standard Edition
• How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:

• http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Let us know the results.

 

[GreenDayx3]

Even when I was in safe mode with network, there was still bsod. However, after I tried a system restore, I haven't had a crash for 20 minutes. I'm guessing it fixed the problem. I also diagnosed all the drives, the cpu and my ram. There were no problems. I will upload the msinfo32 and scan for virus. I'll keep it posted about the bsod. Thanks! I did not attempt any over clocking.

 

[koolkat77]

BSOD's in safe mode does not sound right. When did you test your CPU and RAM? RAM test for how many passes?

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public

AVG contributes in BSOD's Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Start Menu\Programs\Alcohol 120%	Public:Start Menu\Programs\Alcohol 120%	Public

Please uninstall DAEMON Tools or Alcohol % software. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[GreenDayx3]

Thank you for replying I'll remove AVG and alcohol 120% immediately and install microsoft security essentials instead. I still haven't had a bsod as of yet.

 

[koolkat77]

Take your time, look forward to the results.

 

[GreenDayx3]

Thanks for the quick reply, I appreciate it, really.

 

[GreenDayx3]

I think the BSOD is really fixed. I haven't had any bsod for almost the whole day and after a few restarts as well.

 

[koolkat77]

That's great.

Wait for a week or two before marking the thread as solved.

 

[GreenDayx3]

Thanks for the help, I'll keep it updated

 

[koolkat77]

Haha okay