Bsod 6.1.7601.2.1.0.768.3

[Cruzing]

Yikes! My computer has been crashing on me a lot lately. I've found that it's usually when I have several tabs open and when I'm either playing a game or watching a video. It's SUPER annoying. Ignoring it isn't helping (duh!) so I'm here to see if anyone can help.

After the last crash, I got this info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800030E596F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\053015-35443-01.dmp
C:\Users\The Cruz Family\AppData\Local\Temp\WER-61573-0.sysdata.xml

 

[Laith]

Hey and welcome to SevenForums!

Install the latest updates from Windows Update.

 

[Cruzing]

Thanks for the welcome! I had actually done the update. My computer was crashing more than ever, so I reverted it back to an earlier saved version, and while I still have the problems if I do certain things, I can get it to start and stay on most of the time.

 

[Laith]

I have no more advice then re-installing Windows as NETIO is causing this and you get the driver for that on Windows Update. Re-install Windows.

 

[Cruzing]

Okay, I updated the drivers and haven't had a problem - until this morning, when it crashed again.

 

[Laith]

Please post the logs.

 

[Cruzing]

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000309096F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[Laith]

Install the latest updates including SP1.