Solved BSOD 6 times within 3 days, ntkrnlpa.exe

[tioko]

My netbook has crashed multiple times while I was using various programs, like Skype, Google Chrome and Winamp, and sometimes even before I could start any program. I've looked through the dump files using Bluescreenview, and while problematic files in the list may vary, ntkrnlpa.exe is always among them.

Please help, I didn't even finish paying my credit for the netbook, it'd be very sad if it becomes unusable because of crashing all the time

 

[centaur78]

Hi

Please test your ram.... with memtest. follow this tutorial atleast for 6- 8 passes... if you get any errors then you have to replace the RAM.

If the above passes without any errors.... please let us know the SMART values of your Harddrive.. you can use this tool to check . post a snapshot of it .

Let us know your feedback....

 

[tioko]

Well, I ran memetest for 7 passes, there were no errors. Here's the snapshot and five new dump files.

 

[Anthony]

1. Goto start orb type in msconfig press enter> go to start up tab un-check everything in there EXCEPT your anti virus (while troubleshooting) REBOOT!!

2. Update your Atheros AR9285 Wireless Network Adapter drivers.

3. Report Back

 

[tioko]

Ummm, I don't have an anti-virus, but I did what you said anyway... The driver didn't need updating, though, I updated it recently.

What was supposed to change?

 

[Anthony]

You don't have an Anti Virus Installed? Seriously? Why Not?

Scan your system with this tool: Download Malwarebytes Anti-Malware 1.62 - FileHippo.com

Just wait for a BSOD

 

[tioko]

You don't have an Anti Virus Installed? Seriously? Why Not?

Comes from my previous netbook, I guess. I had Asus EeePC 901, and it had hard drives C:\ and D:\ of 3,5 GB and 7 GB respectively. After my dad got Windows 7 on it, C:\ kept running out of disk space to the point I had to constantly delete all the Google Update files from Chrome folder to keep free disk space somewhere around 50-100 MB. My Windows was really outdated for the same reason, I could never install any updates because there was no space. Mind you, Chrome and some necessary programs like Adobe Flash were the only things I ever installed on C:\, and only because I couldn't put them on D:\. No other programs were there.
Also, it was very, very slow as it was, and I didn't want to slow it down even further, so no anti-virus for me.

Soooo, yeah... That's why it didn't cross my mind to get a good, fully-functional anti-virus. I just use Dr.Web Cure-It and AVZ when I suspect something is wrong.

P.S. Flash scan found nothing, doing Quick scan now.
Edit: Quick scan found nothing, either, doing Full scan now.
Edit2: Full scan found 1 Trojan in Warcraft III folder on D:\ drive.

So now what do I do?

 

[centaur78]

Hi Tioko

I am not sure ....why do you want to kill you laptop..... just look at the amount of load you are putting on they poor chap !!!

and to top that you have only 1 GB ram running on a netbook !!!

I hope you have done what Antony has asked you on the stratup items if not remove below from startup.....

HotkeyMon REG_SZ AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotKeyMon.exe
HotkeyService REG_SZ AsusSender.exe C:\Program Files\ASUS\HotkeyService\HotkeyService.exe
SuperHybridEngine REG_SZ AsusSender.exe C:\Program Files\ASUS\SHE\SuperHybridEngine.exe
LiveUpdate REG_SZ AsusSender.exe C:\Program Files\Asus\LiveUpdate\LiveUpdate.exe auto
CapsHook REG_SZ AsusSender.exe C:\Program Files\ASUS\CapsHook\CapsHook.exe
Eee Docking REG_SZ C:\Program Files\ASUS\Eee Docking\Eee Docking.exe autorun
VAWinAgent REG_SZ C:\ExpressGateUtil\VAWinAgent.exe
VizorHtmlDialog.exe REG_SZ "C:\Program Files\Trend Micro\Titanium\UIFramework\VizorHtmlDialog.exe" "DEF" "EULA" "C:\Program Files\Trend Micro\Titanium\UI\Installer.cmpt\resources\preinstall_01_welcome_trial.html" "DEF" "DEF" "DEF"
Trend Micro Client Framework REG_SZ "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
Trend Micro Titanium REG_SZ C:\Program Files\Trend Micro\Titanium\VizorShortCut.exe -ReFlush "none" "none"
IgfxTray REG_SZ C:\windows\system32\igfxtray.exe
HotKeysCmds REG_SZ C:\windows\system32\hkcmd.exe
Persistence REG_SZ C:\windows\system32\igfxpers.exe
RTHDVCPL REG_SZ C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
fspuip REG_EXPAND_SZ %ProgramFiles%\FSP\fspuip.exe
ASUSPRP REG_SZ C:\Program Files\ASUS\APRP\APRP.EXE
ASUSWebStorage REG_SZ C:\Program Files\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S
Adobe ARM REG_SZ "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
WinampAgent REG_SZ "C:\Program Files\Winamp\winampa.exe"
Alarm Clock20 REG_SZ C:\Program Files\MaxLim\AlarmClock\Alarm clock.exe
Roox_YotaAccess_Modems REG_SZ "C:\Program Files\Yota\Yota Access (Modems)\Yota.exe" /minimized
uTorrent REG_SZ "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED
FCS_DglClock REG_SZ C:\Users\©\Desktop\¡ã¤¨«ì*¨ª\clock.exe
Google Update REG_SZ "C:\Users\©\AppData\Local\Google\Update\GoogleUpdate.exe" /c

You have an antivirus installed.... Trend Micro... not sure why you said.. there was not antivirus.....

Remove it and install MSE (microsoft security essential )

The BSOD's were all over the place... i mean there were different kinds of error... NTFS error, CPU_CALL_ERROR (usually caused by faulty Motherboard or Bios), NETIO error..... SOOoooo

First Please update you Bios version....to 0601 for Asus Eee PC X101H download list

2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 0, Size=1256]
BiosMajorRelease = 8
BiosMinorRelease = 12
FirmwareMajorRelease = 0
FirmwareMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0401
BiosReleaseDate = 08/19/2011
SystemManufacturer = ASUSTeK Computer INC.
SystemProductName = X101H
SystemFamily = Eee PC
SystemVersion = x.x
SystemSKU = X101H
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = X101H
BaseBoardVersion = x.xx

There are update for other drivers as well... like the SATA drivers...

Do these and let me know....

 

[tioko]

Hi Tioko

I am not sure ....why do you want to kill you laptop..... just look at the amount of load you are putting on they poor chap !!!

Because I'm a n00b and didn't know it was too much...

and to top that you have only 1 GB ram running on a netbook !!!

Well, that's what it came with...

I hope you have done what Antony has asked you on the stratup items if not remove below from startup.....

I did. I have to ask, though, why should I remove the items made by ASUS? Including hotkeys. Like, I can't change the volume from the keyboard now, because I need to press Fn+F12, and Fn won't work without those. Same with PageUp and PageDown.

You have an antivirus installed.... Trend Micro... not sure why you said.. there was not antivirus.....

0_o I completely forgot I had it.

Remove it and install MSE (microsoft security essential )

Okay.

First Please update you Bios version....to 0601 for Asus Eee PC X101H download list

There are update for other drivers as well... like the SATA drivers...

Do these and let me know....

Okay, I'll do that now.

 

[centaur78]

I did. I have to ask, though, why should I remove the items made by ASUS? Including hotkeys. Like, I can't change the volume from the keyboard now, because I need to press Fn+F12, and Fn won't work without those. Same with PageUp and PageDown.

At the moment, we are troubleshooting and don't know the cause of the problem.... there are some cases where Asus utility was the cause of concern.... Once we isolate the problem... you can then enable the hotkeys for the volume...

 

[tioko]

Well, I updated BIOS, SATA and installed MSE. Now what?

 

[centaur78]

Well the point of the whole exercise was

My netbook has crashed multiple times while I was using various programs, like Skype, Google Chrome and Winamp, and sometimes even before I could start any program. I've looked through the dump files using Bluescreenview, and while problematic files in the list may vary, ntkrnlpa.exe is always among them.

Please help, I didn't even finish paying my credit for the netbook, it'd be very sad if it becomes unusable because of crashing all the time

Have all these made any change to your initial problem ????

 

[tioko]

Well, I haven't experienced a BSOD since I turned the stuff in the startup off, sooo... I guess it worked ^_^"

 

[centaur78]

Alright If this has resolved your issue.... kindly mark this as solved....

if not post the latest dmps and files for us to check again

 

[tioko]

If I get another BSOD, I'll post it. Should I do it in the same thread or make a new one then?

Thanks for help, everyone

 

[centaur78]

Start a new thread and post a link there connecting this if it is relevant