BSOD about 3-4 times a week. Not specific to any particular action

[jbora]

As mentioned the crash isn't specific to anything I'm doing. It just happens sometimes. I've even tried forcing it by using the driver verifier and running as many online videos/games as possible and couldn't get it to happen. Sometimes I'm literally just reading a document and it crashes. I should also mention that the computer is new and was put together by a buddy of mine so its possible he messed something up. I didn't think far enough ahead to copy down the error codes (I thought the memory dumps would be enough) but the next time it crashes I'll be sure to post them. Thank you guys for your time

 

[koolkat77]

Welcome.

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BugCheck 4E, {99, 1bf247, 2, 1bf245}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
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0: kd> !analyze -v
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PFN_LIST_CORRUPT (4e)
[COLOR="RoyalBlue"]Typically caused by drivers passing bad memory[/COLOR] descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.[/FONT]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

 

[jbora]

Error Details

Thanks for the suggestions I will be running these tests shortly. In the mean time I was able to get more details about the error. Here they are

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80003511BDE
BCP3: FFFFF880039F5690
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[jbora]

So I cracked open the tower to get a look at the RAM and they are in the recommended slots, however, the brand of RAM (patriot) is not on my motherboard's (ASUS P8 Z77-V LK) qualified vendors list. The size, timing, and voltage of my RAM exactly matches some of the other RAM sticks on the list though. Could this be the cause of the BSOD? I'm going to begin running the Memtest so hopefully that will tell me something also. Thanks again

 

[Dave76]

It depends on the details of the RAM, Asus can't test all the RAM available for each board.
Run memtest86+ for 7 full passes, with all RAM cards installed.
Best to run overnight as depending on the amount of RAM you have may take several hours.
If you get any errors you can stop the test.

With more information, we can make some recommendations.
Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

It will help if we know what components you have.
Can you fill in your system specs?
You can use this app to find them: Speccy Free System information Utility
Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.

 

[jbora]

All the requested info

I ran memtest for about nine hours and it ran 9 passes, none of which turned up an error so I guess my RAM is good. I uploaded all the requested information from CPUZ. I wasn't exactly sure what you meant by "memory controller voltages" so I also uploaded two pictures from my bios. I hope those have what you're looking for. I've also updated my system specs. Thanks again guys.

 

[Dave76]

Good work, better for us to know what components you have.

The CPUZ SPD tab gives vital info, there is a drop box in the upper left corner, you can select different 'Slots', post snips of the populated slots.

Download your Motherboard manual: Asus P8Z77-V LK
CPU voltage, pg 3-11
DRAM voltage, pg 3-12
VCCSA is the memory controller voltage, pg 3-12
They are in the AI Tweaker Menu.
If you can't see a voltage number, select 'Manual', if you still can't see a voltage number then increase it by the smallest amount. Post the settings here.

 

[jbora]

Sorry about that. It was awfully dumb of me to post a snip of nothing. I have posted snips of the active slots now (2 & 4) which are the blue ones on the motherboard. I feel like I should also mention that in the two months I've had this computer it has completely just shut down twice (no BSOD) due to the CPU fan functioning improperly. Upon restart the BIOS menu would pop up and ask me to restart the fan. After restarting the fan everything would be fine again. This happened a few days after I got the computer and just yesterday. Not sure if this will help diagnose the problem or if its even relevant. Here's the voltages you asked for:

CPU 1.024V
Dram 1.5V
VCCSA 0.925V

Thanks again

 

[Dave76]

Have you had any crashes since your first post?
Always post the full crash reports for any crash you have.

When the CPU fan stops the system will shutdown to prevent damaging the CPU, an abrupt shutdown can cause many different kinds of BSoDs.
How are you 'Re-starting the fan'?
Do you have the stock Intel CPU cooler?
Make sure the CPU fan is firmly connected, with the system off, power disconnected, remove the CPU fan plug, look for bent pins or anything unusual. Re-connect CPU fan plug and re-start.

The CPUZ SPD tabs and voltages look ok, for now. Just because your system passed memtest86+ doesn't mean the RAM isn't causing issues. It's the same with all hardware testing.
We may need to come back to this.

 

[jbora]

I have had one crash since my first post. Unfortunately, I have also ran CCleaner since then and it deleted the memory dump files. If there are any more crashes I will be sure to post the memory dump files. So when the fan stops working and the computer cuts off (which has only happened twice since October) a dialog box pops up in BIOS asking me if I would like to restart the fan. I simply click yes and then everything is fine again. I have checked the CPU fan plug and everything seems perfectly fine; nothing is bent or corroded. If it's at all helpful I have posted a pic of the back of the fan with all it's info on it. I intend to run memtest again tonight before going to bed.

 

[Dave76]

That's the stock Intel CPU cooler.
If you get another crash, post the full report.

Let us know how the test goes.

 

[jbora]

So memtest ran for 11 passes and still no errors

 

[Dave76]

Good news, let us know if you get another crash.

 

[jbora]

Earlier I was asked to clarify my CPU fan problem. It just happened to me yesterday as soon as I turned the computer. I hit the power button, I hear a couple extra beeps and the whole tower shuts down and reboots on its own. The pic I attached is the screen I saw upon reboot. I hit F1 and my BIOS opens up. I exit BIOS and then the computer just continues as normal. I used it for the next two hours with no problems. Don't know if this is helpful but figured I should post it anyway.

 

[Dave76]

Did you change any BIOS fan settings?
The possibilities are bad CPU cooler fan, BIOS setting, motherboard fan header.

You can try to RMA the cooler to Intel or buy a new CPU cooler.
You can get a good CPU cooler, better than the stock one, for $20-35, it's sometimes on sale.
Check for Cooler Master Hyper 212 Evo.
I would get a new cooler, it will help if you decide to OC the CPU.

 

[jbora]

Just had another crash. I've attached all the SF diagnostic tool information. Also, here are some more problem details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF680002647E0
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF8000326B9D7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[jbora]

So just had another crash actually. Iv'e attached the diagnostic info and here are the problem details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 0000000000150422
BCP3: 0000000000000000
BCP4: 0000000000152F22
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[Dave76]

Both crashes are blaming memory corruption.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Probably caused by : memory_corruption
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034cb100
GetUlongFromAddress: unable to read from fffff800034cb1c0
 fffff680002647e0 Nonpaged pool
FAILURE_BUCKET_ID:  X64_0xA_nt!MiDeleteAddressesInWorkingSet+11b
-----------------------------------------------------------------------------------------------------------------------------------------------------
STOP 0x0000004E: PFN_LIST_CORRUPT
Usual causes:  Device driver, ?memory
Probably caused by : memory_corruption
LAST_CONTROL_TRANSFER:  from fffff800033600ec to fffff800032d9fc0
FOLLOWUP_IP: 
nt!MiBadShareCount+4c
fffff800`033600ec cc              int     3
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

Which Intel RST driver do you have?
Check in Device Manager > IDE ATA/ATAPI controllers > right click the Intel listing > Properties > Driver tab, post the driver version.
Anything above version 11.​2.​0.​1006 is not recommended, there have been some known stability issues. Your motherboard support site has v11.5.0.1207 listed, this is one of the drivers known to have problems.
Intel® Rapid Storage Technology v11.​2.​0.​1006
While in Device Manager look for any yellow triangles, expand the section and post what device driver is yellow triangle.


Go to your BIOS and change these voltage settings.
Dram 1.550V
VCCSA 1.100V
Save and Exit.

From your System Event Logs:
Several of these.

Event[27679]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-12-28T14:54:39.537
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: JFB-PC
  Description: 
ACPI thermal zone ACPI\[COLOR="Red"]ThermalZone\TZ00 has been enumerated[/COLOR].             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.

This is indicating your CPU is overheating.
Use Core Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Check if the CPU cooler is firmly attached.
You should remove the cooler, clean off the old thermal paste, re-apply new thermal paste and re-install the cooler.

There is a possibility that this is causing your crashes.

A lot of these.

Event[25742]:
  Log Name: System
  Source: Disk
  Date: 2012-12-23T09:51:20.077
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JFB-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

This may be due to the Intel RST driver mentioned above.

 

[jbora]

My Intel RST driver version is 11.1.0.1006 and none of the other drivers had a yellow triangle next to them. I changed the DRAM and VCCSA voltages, however, when I changed the VCCSA voltage to 1.1 the number appeared in red. Hopefully that's not a problem. I've attached snips of my temps at idle and under moderate load (these temps are from before I changed the voltages). I plan on buying that cooler you recommended. I'll let you know once I have installed it. Thanks again

 

[jbora]

So I found the hyper 212 plus for only $10. Is there a significant difference between that fan and the hyper 212 evo you recommended. About half the forums I've been visiting say it's worth the extra cash and the other half say it isn't. Thoughts?