BSOD Across Many identical systems. Need Dump analysis

Optimedica

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Hello,

We have 45 systems that are all running on identical hardware:
Custom Computer
MB: Intel X58
Proc: Intel i7 HT enabled
Mem: 8GB DDR3 1066
Int. Sound
1 x 500GB 7200 RPM Sata
750W PS
Custom Matrox Video

For legal reasons we cannot run windows updates or make software changes on the systems regularly. All systems are running the base OS install and have no network or internet access.
recently on the systems we started getting Random BSOD's. I am unable to reproduce them even when exercising the same steps that caused it not 1 min before.
I have assesed the dump files as much as I can and was wondering if someone else can look at on for me?
The dump files is below from WinDBG.


Loading Dump File [C:\Users\acoleman\Desktop\Windows Dump Logs\597\102912-23025-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Code:
Symbol search path is: SRV*C:\SymCache*[URL]http://msdl.microsoft.com/download/symbols[/URL]
Executable search path is: 
Windows 7 Kernel Version 7600 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e0f000 PsLoadedModuleList = 0xfffff800`0304ce50
Debug session time: Mon Oct 29 09:57:23.210 2012 (UTC - 7:00)
System Uptime: 0 days 0:01:06.256
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000047, fffff80002eaf7f8, fffff880035324f0, fffff88003532590}

Unable to load image \SystemRoot\System32\Drivers\EloUsbG2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EloUsbG2.sys
*** ERROR: Module load completed but symbols could not be loaded for EloUsbG2.sys
Probably caused by : EloUsbG2.sys ( EloUsbG2+d0f5 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000047, The exception code that was not handled
Arg2: fffff80002eaf7f8, The address that the exception occurred at
Arg3: fffff880035324f0, Exception Record Address
Arg4: fffff88003532590, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

FAULTING_IP: 
nt!RtlRaiseStatus+18
fffff800`02eaf7f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

EXCEPTION_RECORD:  fffff880035324f0 -- (.exr 0xfffff880035324f0)
ExceptionAddress: fffff80002eaf7f8 (nt!RtlRaiseStatus+0x0000000000000018)
   ExceptionCode: c0000047
  ExceptionFlags: 00000001
NumberParameters: 0

CONTEXT:  fffff88003532590 -- (.cxr 0xfffff88003532590)
rax=0000000000000000 rbx=00000000c0000047 rcx=fffff88003532590
rdx=0000000000000000 rsi=fffff88003532ba1 rdi=0000000000000001
rip=fffff80002eaf7f8 rsp=fffff880035324d0 rbp=fffff800030245f8
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa800b53d180 r12=0000000000000001 r13=fffff880009b2180
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
nt!RtlRaiseStatus+0x18:
fffff800`02eaf7f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`03532688=fffff80002eaf7f8
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

LAST_CONTROL_TRANSFER:  from fffff80002edd7c2 to fffff80002eaf7f8

STACK_TEXT:  
fffff880`035324d0 fffff800`02edd7c2 : ffffffff`00000000 ffff0000`05ccbc61 fffff880`03532b68 fffff880`069e25ab : nt!RtlRaiseStatus+0x18
fffff880`03532a70 fffff880`069e70f5 : 0000057f`f5955ff8 fffff880`00000000 fffff880`03532b70 fffff880`03532b00 : nt! ?? ::FNODOBFM::`string'+0xf63c
fffff880`03532af0 0000057f`f5955ff8 : fffff880`00000000 fffff880`03532b70 fffff880`03532b00 fffff880`009b2180 : EloUsbG2+0xd0f5
fffff880`03532af8 fffff880`00000000 : fffff880`03532b70 fffff880`03532b00 fffff880`009b2180 fffff880`0155fa92 : 0x57f`f5955ff8
fffff880`03532b00 fffff880`03532b70 : fffff880`03532b00 fffff880`009b2180 fffff880`0155fa92 fffff880`03532ba8 : 0xfffff880`00000000
fffff880`03532b08 fffff880`03532b00 : fffff880`009b2180 fffff880`0155fa92 fffff880`03532ba8 fffffa80`0b53d180 : 0xfffff880`03532b70
fffff880`03532b10 fffff880`009b2180 : fffff880`0155fa92 fffff880`03532ba8 fffffa80`0b53d180 fffffa80`08d26500 : 0xfffff880`03532b00
fffff880`03532b18 fffff880`0155fa92 : fffff880`03532ba8 fffffa80`0b53d180 fffffa80`08d26500 00000000`00004e75 : 0xfffff880`009b2180
fffff880`03532b20 0000057f`f5955ff8 : 00000000`00101200 00000200`33003300 00000000`00000000 fffa800a`6aa37000 : NETIO!WfpStartTimerForLeftTime+0xb2
fffff880`03532b80 00000000`00101200 : 00000200`33003300 00000000`00000000 fffa800a`6aa37000 00000000`000000ff : 0x57f`f5955ff8
fffff880`03532b88 00000200`33003300 : 00000000`00000000 fffa800a`6aa37000 00000000`000000ff ffff0000`05ccbf61 : 0x101200
fffff880`03532b90 00000000`00000000 : fffa800a`6aa37000 00000000`000000ff ffff0000`05ccbf61 fffffa80`00000000 : 0x200`33003300


FOLLOWUP_IP: 
EloUsbG2+d0f5
fffff880`069e70f5 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  EloUsbG2+d0f5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EloUsbG2

IMAGE_NAME:  EloUsbG2.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dcda5a5

STACK_COMMAND:  .cxr 0xfffff88003532590 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_EloUsbG2+d0f5

BUCKET_ID:  X64_0x7E_EloUsbG2+d0f5

Followup: MachineOwner
---------

4: kd> lmvm EloUsbG2
start             end                 module name
fffff880`069da000 fffff880`069ff000   EloUsbG2 T (no symbols)           
    Loaded symbol image file: EloUsbG2.sys
    Image path: \SystemRoot\System32\Drivers\EloUsbG2.sys
    Image name: EloUsbG2.sys
    Timestamp:        Fri May 13 14:41:57 2011 (4DCDA5A5)
    CheckSum:         00025C09
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate X64
CPU
Intel Core i7 HT enabled
Motherboard
Intel X58
Memory
DDR3 1066 8GB
Graphics Card(s)
Matrox Custom
Sound Card
Integrated
Monitor(s) Displays
ELO Touch
Hard Drives
1 x 500GB 7200RPM Sata
PSU
750W
Case
Custom
Cooling
Custom
What do you mean by this?
For legal reasons we cannot run windows updates or make software changes on the systems regularly. All systems are running the base OS install and have no network or internet access.
If you mean that these are restrictions placed on the computers by your IT department, then you should take this issue up with them, especially if you are getting the same error on multiple machines (which would seem to indicate that something wants updating).
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dwarf Dwf/11/2012 r09/2013
OS
Windows 8.1 Pro RTM x64
CPU
Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.4GHz)
Motherboard
ASRock Z77 Extreme4-M
Memory
4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
Graphics Card(s)
MSI GeForce GTX770 Gaming OC 2GB
Sound Card
Realtek High Definition on board solution (ALC 898)
Monitor(s) Displays
ViewSonic VA1912w Widescreen (VGA)
Screen Resolution
1440x900
Hard Drives
OCZ Agility 3 SSD 120GB SATA III x2 (RAID 0)
Samsung HD501LJ 500GB SATA II x2
Hitachi HDS721010CLA332 1TB SATA II
Iomega 1.5TB Ext USB 2.0
WD 2.0TB Ext USB 3.0
PSU
XFX Pro Series 850W Semi-Modular
Case
Gigabyte IF233
Cooling
1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
Keyboard
Microsoft Comfort Curve Keyboard 3000 (USB)
Mouse
Microsoft Comfort Mouse 3000 for Business (USB)
Internet Speed
NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
Antivirus
Avast! 8.0.1497
Browser
IE 11
Other Info
Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
Lexmark S305 Printer/Scanner/Copier (USB)
WEI Score: 8.1/8.1/8.5/8.5/8.25
Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
The computers are installed into a controlled device. All changes require a Verification and Validation prior to release.
Because of this we cannot just make changes when ever we want meaning this issue just came out of the blue with no software change. With this particular issue as far as IT is concerned I am the top level for support. This is why I am reaching out to gain additional review.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate X64
CPU
Intel Core i7 HT enabled
Motherboard
Intel X58
Memory
DDR3 1066 8GB
Graphics Card(s)
Matrox Custom
Sound Card
Integrated
Monitor(s) Displays
ELO Touch
Hard Drives
1 x 500GB 7200RPM Sata
PSU
750W
Case
Custom
Cooling
Custom
Can you remove and reinstall the EloUsbG2.sys? It is a driver for touch-screens.

What is meant that 45 systems are installed in a controlled device?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Yes we have tried the uninstall reinstall of the driver.
The computer is the primary component to a Medical device. There are 45 unit of the device installed in the field. The FDA controls the way we can address software related problems.

That being said I am a windows Sys admin and have done all the basic troubleshooting approaches based on the data presented in the Dump file.
What I do not know is how to interpret the hex data in the log files and determine if there is any useful non obvious data.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate X64
CPU
Intel Core i7 HT enabled
Motherboard
Intel X58
Memory
DDR3 1066 8GB
Graphics Card(s)
Matrox Custom
Sound Card
Integrated
Monitor(s) Displays
ELO Touch
Hard Drives
1 x 500GB 7200RPM Sata
PSU
750W
Case
Custom
Cooling
Custom
Are all the computers acting this way? If so their/there is something that they are all doing or attached to. Do they have wifi ability and a location that could of sent them something. I'm thinking like a large medical center where/wheir a signal could of been sent by what ever and the signal was picked up using wifi. If all are infected their/there has to be something in common. Possibly a power surge.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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