BSOD after 5 mins of DOTA 2, recurring BSOD ever since

[Ironsider]

Hi everyone. I've experienced consistent BSOD playing DOTA 2 about 3 months back (5 mins in game), stopped playing since, and now tried again. Back then it only happened when playing DOTA 2, but now it happens even in offline games and randomly while on other programs (Chrome, Word, etc.). I tried "fixing my performance" by using AVG to delete unneeded files, and I think it deleted some of the earlier dumpfiles. This is my first time in the forum, as I'm not really familiar with technicalities (My first instinct was to have my computer reformatted). Sorry if this issue was tackled before, I really don't understand most of this. Hoping this works, and I'm hoping someone here could help me out. Thanks in advance.

 

[Golden]

Couple of things going on here.

fffff800`00b9aa40  00000000`00000002
fffff800`00b9aa48  fffff880`087d62c0Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][COLOR="Red"]NETwNs64.sys[/COLOR][/B]
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 NETwNs64+0x3982c0
fffff800`00b9aa50  fffff800`00b94080
fffff800`00b9aa58  fffffa80`0c9f4990
.
.
.
fffff880`0843e000 fffff880`08f74000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        [B][COLOR="red"]Fri Dec 02 17:20:55 2011[/COLOR][/B] (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel WiFi driver here:
https://downloadcenter.intel.com/Default.aspx

fffff800`00b9a7f8  00000000`00000000
fffff800`00b9a800  00000000`00000000
fffff800`00b9a808  fffff880`102b68deUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for[COLOR="red"][B] igdkmd64.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xb38de
fffff800`00b9a810  fffff800`00b94080
fffff800`00b9a818  fffffa80`0c9f4990
fffff800`00b9a820  00000000`00000000
.
.
.
fffff880`10203000 fffff880`10ffc560   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Jan 06 14:06:45 2012 (4F066C4D)
    CheckSum:         00E03E19
    ImageSize:        00DF9560
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel video drivers here:
https://downloadcenter.intel.com/Default.aspx

DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	Ironside\Rodge	HKU\S-1-5-21-768805047-892613177-855845204-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
.
.
.
McAfee Security Scan Plus	c:\progra~1\mcafee~1\385c9a~1.150\sssche~1.exe	Public	Common Startup

Uninstall both of these - they are well documented causes of BSOD's - replace McCrapy with MSE.

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\AVG PC TuneUp 2015	Public:Start Menu\Programs\AVG PC TuneUp 2015	Public
Start Menu\Programs\AVG PC TuneUp 2015\All functions	Public:Start Menu\Programs\AVG PC TuneUp 2015\All functions	Public

Uninstall the above - AVG is shite, and tune-up utilities do more harm than good.


Run Windows Update and install ALL updates, including Optional Updates.

 

[Ironsider]

Thank you for taking the time to check my problem out. Will try your suggestion out.

 

[Ironsider]

Alright, I tried it and it still BSOD-ed. Could this be a problem unseen in the reports? I'll be attaching the latest dump file. Again, would greatly appreciate it if you or someone could take a look. Thanks again.

BTW I don't know if it helps, but my laptop's fan seems to go crazy (Full blast) after every BSOD.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801a6c94e0, fffff8800fd54828, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+921828 )

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f433000 fffff880`10113000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Nov 13 07:21:31 2014 (5463C853)
    CheckSum:         00CA4D59
    ImageSize:        00CE0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
7: kd> lmvm netwns64
start             end                 module name
fffff880`0768d000 fffff880`081c3000   NETwNs64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 17:20:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You haven't updated the Intel WiFi driver:
https://downloadcenter.intel.com/Default.aspx

I'll get some help with the 0x116 video bugcheck

 

[Ironsider]

Really? I downloaded Intel(R) Driver Update Utility 2.0 and had it scan my system for new updates. It detected Intel PROSet/Wireless Software and Drivers, which I then updated to 15.13.0.1. I thought that was it. Will try to manually search for the wifi drivers. Thanks again for taking the time to check it out.

EDIT: Okay just checked manually and apparently there's an even later update that the utility didn't pick up (I think. Not really familiar with technicalities). Downloading now.

 

[Ironsider]

Updated the Intel WiFi driver, still BSOD-ed.

 

[Golden]

Upload new zip file.

 

[Ironsider]

Sorry about that, forgot to upload the file. But anyway, tried it a few more times, couple of new BSOD's. But I noticed it lasts longer now, around 15-30 mins before BSOD. Thanks.

 

[Golden]

Name	[COLOR="Red"][B]Intel(R) HD Graphics 4000[/B][/COLOR]
PNP Device ID	PCI\VEN_8086&DEV_0166&SUBSYS_10CB1462&REV_09\3&11583659&1&10
Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description	Intel(R) HD Graphics 4000
Adapter RAM	(2,080,374,784) bytes
Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version	10.18.10.3958
INF File	oem29.inf (iIVBM_w7 section)
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
Memory Address	0xF6400000-0xF67FFFFF
Memory Address	0xD0000000-0xDFFFFFFF
I/O Port	0x0000F000-0x0000F03F
IRQ Channel	IRQ 4294967294
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3958, 3.65 MB (3,828,152 bytes), 10/1/2014 7:54 PM)
	
Name	[COLOR="red"][B]NVIDIA GeForce GTX 675M[/B][/COLOR]
PNP Device ID	PCI\VEN_10DE&DEV_1212&SUBSYS_10CB1462&REV_A1\4&4F10981&0&0008
Adapter Type	GeForce GTX 675M, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 675M
Adapter RAM	(1,048,576) bytes
Installed Drivers	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version	9.18.13.4475
INF File	oem38.inf (Section036 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 59 hertz
Bits/Pixel	32
Memory Address	0xF4000000-0xF60FFFFF
Memory Address	0xE0000000-0xEBFFFFFF
Memory Address	0xE8000000-0xEBFFFFFF
I/O Port	0x0000EF80-0x0000EFFF
IRQ Channel	IRQ 16
Driver	c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.4475, 12.60 MB (13,213,512 bytes), 11/30/2014 11:10 PM)

Can you turn one of these OFF (normally in the BIOS) and monitor for BSOD using one card?

 

[Ironsider]

Well, couldn't really disable one card at a time. This laptop seems to be using Nvidia Optimus tech, integrating both cards together (Sorry, not so familiar with tech stuff). Read around some forums, and found out disabling the Intel card will also disable to Nvidia one. No software to disable either. The only option was to "run using graphics processor" and choosing one. First tried with Nvidia, BSOD in 5 mins (Report attached). Tried running with Intel, didn't BSOD, but the performance was terrible. I guess that means the problem is with the Nvidia card? Any suggested course of action? Again thanks for the help. Really appreciate it.

 

[Golden]

Yeah, these dual cards are a nightmare. I've asked someone thats more familiar withe hardware side to take a look. Please wait for their response.

 

[essenbe]

Hello Ironsider, Welcome to seven Forums. I can try to help you, but these problems can be a bugger to solve. The issue is the switchable graphics, which Nvidia calls Optimus. What it does is use the on CPU graphics during less demanding procedures and switches to the dedicated Nvidia card during more demanding applications. The idea to do that was a good idea, it would save on power and your battery lasts longer. The problem lies in each OEM Vendor's implementation of the technology. Each one changes it slightly and has to mod (or change) the drivers to suit there implementation for their specific laptop operation. Then when to time comes to switch Graphics adaptor, the switch takes so long Windows assumes that there has been a graphics failure and shuts down to protect itself. The stop code is always a 0X116 TDR failure (Time Delay and Response), which is exactly what you have.

[COLOR=red]VIDEO_TDR_FAILURE (116)[/COLOR]
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8018fb3010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fc10828, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

They present a couple of problems most of the time. What you have to do is try to stop one from working and use only the other. I have a laptop with Optimus. I don't much care about Battery life so I chose to use only the Dedicated card. If you would try to right click an empty space on your desktop and select the Nvidia control panel, select manage 3D settings then under Global settings choose one or the other. I selected the Nvidia card. The down side of that is your battery life will suffer a lot. You can select the On Board graphics and your battery life will be much better but your graphics will seriously suffer. In other words, there is no really good choice, but you will have to make one. This will show you exactly what to try first.

Choose either Integrated graphics or the Nvidia card. By Setting it this way, it should force each program to use the global settings. This does not always work, but it did for me. The picture above shows selecting the Intel, on board graphics, but you could also select the Nvidia card, it's your choice. This worked for me. My laptop has never had a stop code of 116, in fact it has never had a BSOD at all. I'm lucky because it's 4 years old now, and that is usually about all you can expect for a lifespan of a laptop, although some people have had much more. Try that and see if it helps your problem and let us know. Just for future reference, you may have a place in your bios which you can select to not use NVidia card or not use Optimus. Don't change anything quite yet, just look and see if your bios gives you that option. Let us know if your problem improves at all with changing your Global Settings.

 

[Ironsider]

Hi! Thanks for the input. I actually tried running my programs via "run with graphics processor ..." then chose the dedicated card, still ended up with BSOD. Will try the global settings though, hopefully it really sticks it to the dedicated card. And as for BIOS, I did try it as Golden suggested, however there was no such option. Again, thanks to both of you, really appreciate it.

 

[essenbe]

No problem at all. Just be sure to let us know if it works. I sure hope it does.

 

[Ironsider]

Well, just tried global settings, didn't work. Tested global settings on different video settings on games, BSOD in 5 mins. Same goes for "run with graphics processor ..." choosing Nvidia. It was stable only when I chose the Intel HD Graphics card, but of course I would like to use the Nvidia card as much as possible (Everything's stable on Intel, but it can't run higher end games). Attaching the latest reports.

 

[essenbe]

Go to the MSI web site and download the Nvidia graphics adaptor and the latestOnBoaed graphics adaptor drivers. go to windows update and select change settings, and select let me choose what to install. If you have Nvidia chipset drivers, DO NOT uninstall them. Uninstall the Nvidia display drivers. You will have several entries for NVidia drivers such as NVidia PhysX, NVidia audio and such install every one but be sure to uninstall the display driver last. Again, do not uninstall Nvidia chipset driver if it is present. When you uninstall the Nvidia dipsplay driver, it willtell you to reboot. Do so, reboot.Windows should install a display adapter when you boot back into windows, that is OK. Next do the same for the On board graphics. You may only have an entry for CCC. Uninstall it and reboot. Then follow this tutorial But Be sure to select only AMD display,Nvidid display and Nvidia phys X and nothing else. http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Next install the on board driver But if you can select custom install and install only what you are required to install. You only need the display driver, you don't need any audio drivers or CCC. when you reboot, do the same thing in installing the Nvidia display drivers, select custom install if you can. If you can un select everything except the display driver and the PhysX driver. Reboot and see what you have then.

Now, please be advised this is a gamble and there is no guarantee it will work. I would advise you to back up any personal files to an external source first, just in case, which you should be doing anyway. It should work with no problem, but better safe than sorry. It should give you a clean install, as much as possible. After you have finished, go back to windows update and set it back to what it is right now, which should be the recommended setting. When you go to install the MSI drivers, you may not have the option for a custom install on either one. If you don't, that's OK, just install what you have to install. Just be forewarned that if this goes wrong, you may have to do a clean install, if we can't fix it.

From what I have seen, I suspect that your Nvidia card is having some issues and is crashing at times when it should not. That indicates, to me, that you either have a bad driver, but you have installed several ones, or your card is malfunctioning. But, lets try this and see what happens. But again, when you use DDU or Driver Sweeper (I use driver sweeper but just because it is the older one and I am used to using it. That in no means there is anything wrong with DDU) be sure to only select, Nvidia display driver, PhysX driver and AMD display driver. Nothing else.