Solved BSOD after a Clean Format, error 0x0000001E

[jaarons]

Hi everyone,

Ever since I reformatted my HP laptop to use Windows 7 Home Premium 64-bit I get BSOD every now and again - usually when using an Adobe CS product.

The full stop code is: 0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF8800B4486E0, 0x0000000000000000, 0x0000000000000000)

I have attached the list of dumps for your inspection. As you can see, the problem dates back almost a whole month.

Additional: I have tried erasing, then reinstalling my Adobe Suite. The only drivers that are missing are two Bluetooth Peripheral Devices and a Standard USB Host Controller. Gone to the HP website to get a scan for updated drivers but the problem still remains.

UPDATE: It just crashed again. It actually happened when working in Photoshop and I wanted to render layers to video. Again - I've done this before! Not sure why now with clean install of 64-bit it's not. Attached the latest dmp file in zip file Minidump 02

There was a new stop code: 0xFFFFF8800AE206E0

 

[zigzag3143]

Most of these were memory exceptions related to TDX.SYS (Microsoft Windows TDI translation driver that should be located in the C:\Windows\System32\drivers directory.) which is part of the OS.

Several things need to be dealt with


First run malwarebytes to ensure it isnt malware.

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

Second run a system file check to verify TDX.SYS (and hopefully repair it)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7


Third old drivers needing updating

enecir.sys    3/7/2007 4:28:17 AM        
jmcr.sys    10/20/2008 5:31:04 AM        
TotRec7.sys    10/20/2008 10:27:47 AM        
agrsm64.sys    11/10/2008 11:01:35 AM       
Rt64win7.sys    2/26/2009 5:04:13 AM       
GEARAspiWDM.sys    5/18/2009 8:17:04 AM        
iaStor.sys    6/4/2009 9:53:40 PM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table

 

[Hanna 1]

Hello jaarons
Beside zigzag advices,Visit the following site and see if that help:

Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED - Windows 7 Tutorial

Post back for any needed assistance

 

[jaarons]

1. I have done the Malware Scan. Picked up a few issues. Dealt with it. (see log attached)
2. Did the system file check - no problems there
3. Updating drivers mentioned. I have only managed to manually update Rt64win7.sys (Realtek network drivers).

enecir.sys - Is the ENE CiR Receiver (couldn't find a reliable recent update)

jmcr.sys - JMicron JMB38X Memory Card - (I couldn't manage to update this)

TotRec7.sys - A program called Total Recorder - which I uninstalled (don't really use it much)

agrsm64.sys
Fix agrsm64.sys error for Windows 7 Home Premium Edition 64-bit | DLLSuite
Microsoft Soft Modem device driver
Haven't found an update


Rt64win7.sys
Realtek drivers - updated

GEARAspiWDM.sys
Something to do with iTunes. I've got the latest version, so not worried about that.

iaStor.sys
iastor.sys Windows process - What is it?
Intel Matrix Storage Manager
Scared to look into the update as this seems like a pretty core component.

So its 11.30pm on a very long night. Baby will be up soon wanting a feed. Can people advise me on these drivers? I really thought I'd nailed it updating the Realtek since others were getting BSODs too. Alas, it didn't help. 1. I have done the Malware Scan. Picked up a few issues. Dealt with it. (see log attached)
2. Did the system file check - no problems there
3. Updating drivers mentioned. I have only managed to manually update Rt64win7.sys (Realtek network drivers).

enecir.sys - Is the ENE CiR Receiver (couldn't find a reliable recent update)

jmcr.sys - JMicron JMB38X Memory Card - (I couldn't manage to update this)

TotRec7.sys - A program called Total Recorder - which I uninstalled (don't really use it much)

agrsm64.sys
Fix agrsm64.sys error for Windows 7 Home Premium Edition 64-bit | DLLSuite
Microsoft Soft Modem device driver
Haven't found an update


Rt64win7.sys
Realtek drivers - updated

GEARAspiWDM.sys
Something to do with iTunes. I've got the latest version, so not worried about that.

iaStor.sys
iastor.sys Windows process - What is it?
Intel Matrix Storage Manager
Scared to look into the update as this seems like a pretty core component.

So its 11.30pm on a very long night. Baby will be up soon wanting a feed. Can people advise me on these drivers? I really thought I'd nailed it updating the Realtek since others were getting BSODs too. Alas, it didn't help.

Please can someone walk me through it. Thanks a whole lot!!!!

 

[zigzag3143]

Good Job

1-if you cant find a newer driver you may be able to alleviate this by re-installing the older drivers in compatibility mode

have you tried installing it in compatibility mode?

Right click the installer>properties>compatibility>chose OS


Make older programs run in this version of Windows

http://www.sevenforums.com/tutorials/316-compatibility-mode.html

2-iastor.sys is a HD controller driver.

3- You really do want to run the SFC /scannow. It is safe.

 

[jaarons]

Grrrrr, I don't know what to do. Those drivers that are flagged are all confirmed Win7 drivers. I don't know of any updates - maybe you guys would have better luck? I tried googling.

Now I'm getting a different stop code. This happened when trying to launch Adobe After Affects CS6. (BTW I do meet the minimum system specifications).

DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000D1
FFFFFFFF880016A14C5 D8800168B000 Datestamp 4ce79332

I'm going mad now. There must be a way to fix this happening.

Oh, and I did run the SFC /scannow. It did nothing.

Latest Dumpfile attached

 

[zigzag3143]

Grrrrr, I don't know what to do. Those drivers that are flagged are all confirmed Win7 drivers. I don't know of any updates - maybe you guys would have better luck? I tried googling.

Now I'm getting a different stop code. This happened when trying to launch Adobe After Affects CS6. (BTW I do meet the minimum system specifications).

DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000D1
FFFFFFFF880016A14C5 D8800168B000 Datestamp 4ce79332

I'm going mad now. There must be a way to fix this happening.

Oh, and I did run the SFC /scannow. It did nothing.

Latest Dumpfile attached

How were they confirmed?

we need the dmp files

might want to add the event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[jaarons]

Ok done Event Viewer as requested.

You'll probably find other errors that have occurred recently as well. But its the BSOD that worries me the most.

See attached.

BTW, I say the drivers were confirmed in that the ones I couldn't update seemed to indicate I had the most recent driver for Win7 64-bit available.

Thanks for your help, ZigZag!

 

[jaarons]

Ok, extra steps that did not seem to help.

Ran CCleaner and did a registry cleanup. Didn't help.
Ran verifier.exe and disabled driver verification by deleting settings. Didn't help.

Please help!

 

[zigzag3143]

Ok, extra steps that did not seem to help.

Ran CCleaner and did a registry cleanup. Didn't help.
Ran verifier.exe and disabled driver verification by deleting settings. Didn't help.

Please help!

DONT RUN Ccleaner. It erases the DMP files and any useful info in event viewer.

Verifier is SUPPOSED to make your system crash. If it didnt keep running it, if it did upload the DMP file as it contains the answer.

 

[karlsnooks]

Here is the CCleaner setting that deletes the dmp files.

Be sure that the setting is NOT checked.

ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps

 

[jaarons]

Hi ZigZag, thanks for your reply. I did run verifier.exe and disable driver verification, but it didn't make the computer crash. It just still crashes when I launch After Effects. This is now a guaranteed way to get a blue screen. Out of interest, I also tried Adobe Premiere and same thing happened. Previously, it happened in Photoshop when I tried to open Mini Bridge. Wondering what the connection is? Photoshop itself works fine as long as I don't touch Mini Bridge. Premiere and After Effects crash on launch.

Also, this is what Window's said under "Problem Details" after the latest shutdown. Maybe this would help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80420C0034
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017AE4C5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051012-38095-01.dmp
C:\Users\Joel\AppData\Local\Temp\WER-54007-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I have attached the latest lot of dumps. I would hugely appreciate any help.

 

[jaarons]

Thanks Karslnooks for the tip!

 

[James7679]

And just to rule it out, please run Memtest86+. Please post back results.

 

[zigzag3143]

Hi ZigZag, thanks for your reply. I did run verifier.exe and disable driver verification, but it didn't make the computer crash. It just still crashes when I launch After Effects. This is now a guaranteed way to get a blue screen. Out of interest, I also tried Adobe Premiere and same thing happened. Previously, it happened in Photoshop when I tried to open Mini Bridge. Wondering what the connection is? Photoshop itself works fine as long as I don't touch Mini Bridge. Premiere and After Effects crash on launch.

Also, this is what Window's said under "Problem Details" after the latest shutdown. Maybe this would help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA80420C0034
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880017AE4C5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051012-38095-01.dmp
C:\Users\Joel\AppData\Local\Temp\WER-54007-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I have attached the latest lot of dumps. I would hugely appreciate any help.

Virtually all of these are related to tdx.sys which is a part of the OS. I suspect it isnt the OS but rather a 3rd party driver and my gut feeling says this one is it. Related to SSPORT.sys 32bit Port Contention Driver from Samsung Electronics.

Yours is from 2005.

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
Driver Reference Table (DRT)

 

[jaarons]

Ok, done both suggestions. Unfortunately, still nothing helped.

ZigZag, I removed the printer that had the Samsung Driver. That is my home printer and I will reinstall it with a 64-bit driver. The driver disappeared (ssport.sys) when I removed the printer - but it still crashes with After Effects and Premiere.

James, I ran the memtest from a USB stick. I left it running and the computer shutdown after completing. I only left it running for an hour or so, so I don't know how many passes it did. I don't know where to find the results to post to you. Did I do something wrong?

As a side note, I noticed that when I try to launch After Effects, the splash screen shows what components are loading. It crashes on the Memory Core load. Not sure if this is relevant.

I'd love to fix this problem. Any other ideas? Could it be that if I upgrade to 8gig RAM (the most my laptop is designed for) that it could solve the problem?

Also, do you know - the HP website says that 8gig is the most you can upgrade, but that was with the Windows Vista that was originally installed. Is there any reason why I couldn't put more than 8gig in now that I'm running Windows 7 64-bit?

 

[zigzag3143]

Unfortunately 8 gigs is the max. I have a dv-7 and I have been there and done that.

Memtest needs 6-8 passes (many hours) to stress the memory sufficiently.

If memtest passes you should run verifier to find out which driver is mis-behaving.


These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.





Driver Verifier

Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these
- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JCGriff2 & Usasma.

Sysnative Forums

Driver Reference Table (DRT)

Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)

 

[James7679]

James, I ran the memtest from a USB stick. I left it running and the computer shutdown after completing. I only left it running for an hour or so, so I don't know how many passes it did. I don't know where to find the results to post to you. Did I do something wrong?

As zigzag noted, memtest86+ should run for sa minimum of 7 passes. There is my no log, this is a boot only program, it does not write any files to the system. This sounds a lot like memory or the memory slots are bad.

 

[jaarons]

I followed the instructions for verifying all drivers except Microsoft ones.
The system did crash to BSOD pointing to PxHlpa64.sys. Investigating this it seemed to be a common DVD drive driver. Indeed, it shows up in device manager. I renamed it to PxHlpa64.bak which disables the DVD drive for now, but still allows me to boot to Windows without any further issues. How can I now replace this file with a clean one? In the list of programs it services, the only one I have loaded is Adobe Lightroom. Do I really have to uninstall and then reinstall Lightroom?

Is this really the problem? Because the computer still crashes when I load After Effects, even with this driver removed.

The computer is guarrenteed to crash doing any of the following:

• Launching Adobe After Effects
• Launching Adobe Premiere
• Launching "MiniBridge" from within Adobe Photoshop

I've also been now having problems hypernating the computer with "Power State" coming up as the new BSOD.
Grrrrrr!!!!

 

[zigzag3143]

I followed the instructions for verifying all drivers except Microsoft ones.
The system did crash to BSOD pointing to PxHlpa64.sys. Investigating this it seemed to be a common DVD drive driver. Indeed, it shows up in device manager. I renamed it to PxHlpa64.bak which disables the DVD drive for now, but still allows me to boot to Windows without any further issues. How can I now replace this file with a clean one? In the list of programs it services, the only one I have loaded is Adobe Lightroom. Do I really have to uninstall and then reinstall Lightroom?

Is this really the problem? Because the computer still crashes when I load After Effects, even with this driver removed.

The computer is guarrenteed to crash doing any of the following:

• Launching Adobe After Effects
• Launching Adobe Premiere
• Launching "MiniBridge" from within Adobe Photoshop

I've also been now having problems hypernating the computer with "Power State" coming up as the new BSOD.
Grrrrrr!!!!

PxHlpa64.sys is related to a product from sonic solutions. Remove sonic and the driver is removed along with it.

Just curious, how much free space is on the OS drive? Where is the OS page file located and where are the Adobe page files located?