Solved BSOD after afk

[tenormanEd]

I spend a fair amount of time on my PC playing video games sometimes 4+ hours at a time and have not recently had a BSOD during that time. However exactly every time I leave my computer for more than maybe 20 mins it BSOD. It shuts down and no fans are spinning including cpu's but my mouse and keyboard stay on.

I have ran the tool provided and attached the results. I am mostly amateur at this please let me know if I can provide more info.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004D24EF9
BCP3: FFFFF880098333D8
BCP4: FFFFF88009832C30
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090414-10857-01.dmp
C:\Users\Eddy\AppData\Local\Temp\WER-30638-0.sysdata.xml

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Most grateful for your time.

 

[YoYo155]

Welcome to SF .

The dumps really like to point the finger on the intel graphics driver.

BugCheck 1000007E, {ffffffff[COLOR=Blue]c0000005[/COLOR], fffff88004d24ef9, fffff880098333d8, fffff88009832c30}

[COLOR=Red]Probably caused by : igdkmd64.sys[/COLOR] ( igdkmd64+24bef9 )

We can see that the driver is very old.

lmvm igdkmd64

fffff880`04ad9000 fffff880`04f2c200   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys

    Timestamp:        [COLOR=Red]Wed Mar 20 06:25:41 2013[/COLOR]

• Driver Reference Table - igdkmd64.sys

My first step would be to update the driver.

• Intel® Driver Update Utility

What I don't understand is why you need the iGPU enabled anyway?
I recommend disabling it (a UEFi [BIOS] setting) all together
seeing you have a pretty powerful dedicated GPU installed.

 

[tenormanEd]

Thanks for such a quick and helpful reply.

-I disabled the iGPU (i think, this is just the CPU graphics setting within my bios right?)

-I also downloaded a driver for intel but it was just a graphics one I think. The intel site just keeps sending me in circles. I used their "Intel Processor Diagnostics Tool 64-bit" and it just said "PASSED" and didn't mention a driver update or anything.

Should I just see what happens at this point?

I went ahead and did another DM log collection in case it was needed.

 

[YoYo155]

Yes that is correct (iGPU = Integrated Graphics Processing Unit).

Try this link on for size:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885
Download the .exe

 

[tenormanEd]

So far it seems to be working properly. I will keep waiting a couple more days and post the results. Thanks for such wonderful help.

 

[YoYo155]

Good, please do so .
My pleasure.

 

[tenormanEd]

Everything seems to be in working order. Thanks again so much.

 

[YoYo155]

Brilliant, welcome and enjoy your stay.