BSOD after closing laptop lid - driver power state failur

[Pauliwood]

Good day everyone. I see I am not the only one having issues with this. Thank you for taking a moment to help me with this.


I recently installed the Western Digital Black Dual Drive. Consists of a 120GB SSD where my Windows 7 64 bit OS resides and a 1TB HDD where my personal files and programs reside. I installed Windows 7 from the Windows CD as Windows would not load due to a "hardware" change. I then used the HP recovery CDs to bring in all my drivers.

I have my power setting set to custom. Basically setup when plugged in to never hibernate and/or goto sleep.

After a short time I experienced a blue screen when I close my laptop lid. Seems the display is shutting off even though I've set it not to do that.

Pc was acting very sluggish after opening the lid, so I tried to re-boot. My laptop got hung up on the powering down screen for 10-15 minutes and finally BSOD. - driver power state failure

I've updated the firmware for the WD Drive and also updated the Bios for my HP laptop.

I've attached the zip file per the instruction in your BSOD instructions post. Hopefully I've followed everything I need to do for assistance.

Thank you in advance!

-Paul,

 

[TitaniaWD]

Hi there Pauliwood ,
I am sorry for the difficulties you're experiencing. I'll be glad to help you, but can you give me a little bit more info on what is happening when you try to start your laptop now.
As I understood you did the following: a clean install of Windows 7 on the SSD, then unlocked the HDD partition and transferred your files on it? After a short while you experienced BSOD and got driver power state failure?

About the error code: It looks like there is a drivers issue, although it is known that antivirus programs can also cause it. However, possible causes are also a loose card or cable, even a weak power supply.
Basically, the error you're seeing means a driver is not handling the power state properly.

Are you able to access Windows at all now?
If you're able to do so, please check in Control Panel – Device Manager to be sure major drivers are not shut off during sleep - double click Display Adapter – NIC and WIFI - Sound and others - Power Management tab – uncheck. Allow computer to turn off power.
Maybe only one driver has an issue.
Start - type in Search box - MSCONFIG find at top - Right Click - RUN AS ADMIN
General Tab - check Diagnostic Start - APPLY / OK - REBOOT

Try it now. If it still blue screens, think Video Driver. If not, think NIC, Wifi, Sound etc. (and it still could be video interacting with something else).

A possible solution would be to update the main drivers. May be you'd better do that manually, consulting the homepages of the manufacturers, as the HP recovery CD might not provide you with the latest versions of the drivers.
If after that the same problem still persists then try uninstalling the antvirus - just to see if it were causing the issue. Be careful while it is uninstalled though.
Keep me posted on the progress, please. Any additional info might allow me to help you better.
Titania_WD

 

[Pauliwood]

Hi Titania,

Thanks for responding. Well, I tried some things prior to your response and thought I had the issue resolved, however it reared it's ugly head again the other day and this morning.

"a clean install of Windows 7 on the SSD, then unlocked the HDD partition and transferred your files on it? After a short while you experienced BSOD and got driver power state failure?" <<<< this is all correct.

In addition, I updated my BiOS from HP's website as well as my graphics and USB drivers.

What I did notice was, each time my laptop blue screened, I had been using BitCasa to updae files to my cloud. Now, not sure if I manually disconnected from BitCasa or not, so I will do a test.

1. connect, upload and then disconnect. then try to shutdown.

2. connect, upload, without disconnecting, try to shutdown.

Both times the BSOD has been during shutdown where the PC hangs on that shutdown screen.

Shall I also do as you instructed above, or wait till we see the results of my BitCasa test or should I upload a new log file?

Thanks again!

 

[Pauliwood]

Update - Does not appear Bitcasa is the issue, I did notice when it happened this time, when I tried to open My Computer icon to see my drives, it took a VERY long time to show the drives. My power settings are set to not shut off my drives, however it seems after a long period of time the SSD drive does in fact shut down.....

I downloaded a progeam called Bluescreenview, and it appears the issue on my last BSOD was related to ntoskrnl.exe

So, with that said, will await your instructions and hope we can resolve this, thank you.

-Paul,