BSOD after desktop loads - 0x8e

[Too803]

Windows 7 Home Premium
1-2 minutes after the desktop loads, the computer BSOD's out to 0x8e BS. Some say it's a memory issue, while the computer was working fine 2-3 hours straight before I restarted it.

Thanks for any help.

EDIT: Runs perfect in safe mode.

 

[koolkat77]

Welcome to SevenForums.

The .nfo file is corrupted.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

 

[Too803]

Here are the requested files.

 

[koolkat77]

Well This is all I get:

<?xml version="1.0"?>
<MsInfo>
<Metadata>
<Version>8.0</Version>
<CreationUTC>11/17/12 17:29:14</CreationUTC>
</Metadata>
<Category name="System Summary">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
<Category name="Hardware Resources">
<Category name="Conflicts/Sharing">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="DMA">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Forced Hardware">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="I/O">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="IRQs">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Memory">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Components">
<Category name="Multimedia">
<Category name="Audio Codecs">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Video Codecs">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="CD-ROM">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Sound Device">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Display">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Infrared">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Input">
<Category name="Keyboard">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Pointing Device">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Modem">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Network">
<Category name="Adapter">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Protocol">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="WinSock">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Ports">
<Category name="Serial">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Parallel">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Storage">
<Category name="Drives">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Disks">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="SCSI">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="IDE">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Printing">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Problem Devices">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="USB">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
<Category name="Software Environment">
<Category name="System Drivers">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Environment Variables">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Print Jobs">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Network Connections">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Running Tasks">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Loaded Modules">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Services">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Program Groups">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Startup Programs">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="OLE Registration">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
<Category name="Windows Error Reporting">
<Data>
<MSINFOERROR>-2146959355</MSINFOERROR>
</Data>
</Category>
</Category>
</Category>
</MsInfo>

Anyway, can you tell me what antivirus are you using?
Post system specs as well.

 

[Too803]

I was using AVG 2013 Paid, I uninstalled it for a system restore attempt, put I've put AVG 2013 Free back on until this is resolved and I can enter my product key.

 

[koolkat77]

Did you restart the desktop/laptop after uninstalling the antivirus? Was there any BSOD then? and how does the computer act in safe mode?

Perform a clean boot following this tutorial:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[Too803]

I did try starting it up after the uninstall. I'm on safemode with networking right now, for 2 hours now, So safemode works pretty good.

 

[koolkat77]

Alright. So it means we're dealing with software problems.

Edit: Well yup, it is actually contributing in the crashes:

b59b7464  8d9f4100Unable to load image \??\C:\windows\system32\drivers\[COLOR="Red"]avgtpx86.sys[/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="red"]avgtpx86.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]avgtpx86.sys[/COLOR]
 [COLOR="red"]avgtpx86[/COLOR]+0x1100

Recommendations:

AVG can contribute in BSOD-s, so I'd suggest you to uninstall it for troubleshooting purpose.

• AVG | Download tools and utilities

Use Microsoft Security Essentials and Malwarebytes free instead.

• Microsoft Security Essentials - Microsoft Windows

Make a full scan with them (Separately)

• Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

Now update the following driver:

2: kd> lmvm hpdskflt
start    end        module name
88fe5000 88fee000   hpdskflt T (no symbols)           
    Loaded symbol image file: hpdskflt.sys
    Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys
    Image name: hpdskflt.sys
    Timestamp:        Sat May 14 00:47:26 2011 (4DCD7CBE)
    CheckSum:         000154E2
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Source: Driver Reference Table

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results.

 

[Too803]

New issue after running the diskcheck. I cannot boot into safemode as it hangs on loading classpnp.sys

 

[koolkat77]

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html
http://www.sevenforums.com/tutorials/681-startup-repair.html
http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html
http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

 

[Too803]

I don't have a Win7 CD of any kind.
All the above methods required a cd.
Edit: when I goto repair computer in the F8 menu, it loads the HP recovery manager

 

[koolkat77]

Is this a laptop or a desktop? How old is it? Is it under warranty and don't you have a computer you can work from?

 

[Too803]

It is a laptop. It it almost 3 years old and the warranty was up this past summer. I do have a netbook I am working from but cannot burn any CDs from it.

 

[koolkat77]

Do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html on the laptop and see if the issues come back. You'll need a USB stick.

After inserting the USB stick follow http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html to back up anything you have on the users folder / hard drive to another partition or external device.