BSoD after firefox crashes help

Angelicat

New member
Local time
10:40 PM
Messages
5
This started just today where firefox would close randomly and have an error message up asking if I wanted to quit or restart firefox. Doing either leads me straight to a BSoD. Here's the dump file.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium 64bit
Antivirus
Malware Bytes
Browser
Firefox
Well after a few more BSoD, the problem isn't firefox. I would get a BSoD after getting to the desktop for about 5 mins in normal start up, and programs would not start or force quit leading into it.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium 64bit
Antivirus
Malware Bytes
Browser
Firefox
Welcome to SevenFourms!

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck [B][COLOR="Red"]10E[/COLOR][/B], {1e, 0, 0, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Allocate+83 )

Followup: MachineOwner
---------


   Information
the main cause of this Bug_Check 10E is the Video driver so update it and if no
newer are available then re-install the current one.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
Hey, thanks for the help, appreciate it. I tried your suggestion but that did not work. I have since messed around with a bunch of stuff after reading some of the threads here and what got rid of my BSoD was removing one of my stick of rams that I assume is faulty. However, I have some questions if you do not mind answering.

1) I had a few programs I had to redo since they refused to start up or were having problems. Is this the sign of something greater or did the ram going faulty cause all of this and I just simply need to reinstall said programs?

2) Is the problem really the ram? I know the BSoD going away makes it seem that way but I didn't have a way to get the memtest program to run it so it was simply a wild guess that my ram is the problem. Should I see if it's the slot on the motherboard that's the problem or something else?

Thanks for the help, I really have no clue what I'm doing here and don't wanna break something/ignore a bigger potential problem.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium 64bit
Antivirus
Malware Bytes
Browser
Firefox
A faulty ram stick might have been your problem, when opening programs.

However the BSOD you received was nothing to do with RAM. It was graphic driver related.

If you receive any more BSOD's be sure to post them and i will re analyze them for you :D
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
The BSoD is gone for now, but my computer is freezing every now and then, requiring a hard restart. Any clue as to what might be the problem?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium 64bit
Antivirus
Malware Bytes
Browser
Firefox
It could be down to anything.

Keep an eye on what you are doing when it freezes and report back :D
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
I did a system restore to an earlier date and it seems fine now, so I think while I was updating drivers I messed something up. I'm afraid to update drivers now but that's what led to the BSoDs in the first place I think. Should I just update my video card drivers as your first post says and leave it at that?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Home Premium 64bit
Antivirus
Malware Bytes
Browser
Firefox
Yeah, and see if any more problems occur.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
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