BSOD after half an hour of uptime or more, error 1000007e

[Gnomorian]

before a resent reinstall of windows i was gettiing plagued with these bluescreens constantly, they apear around an hour since being on, during all games, payday 2, Faster than light. a game may not even be on, ill be idling in a browser talking to a friend on teamspeak and it will blue screen, sometimes it will be 1000007e, others i will see a message at the top saying System_Service_Exception.

last night i decided to do a windows update and i went away for 5 minutes when it started installing and when i got back it was on the windows recovery screen, windows wouldnt recover or start again, so this is a reinstall, fresh everything, but i just got another blue screen, here are the results in the attachment.

thanks for the help!

Wil

 

[nommy the first]

Hello Gnomorian and welcome to the Forums,

OS Name:                   Microsoft Windows 7 Ultimate 
[B][COLOR=red]OS Version:                6.1.7600 N/A Build 7600[/COLOR][/B]
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation

Please install Service Pack 1 and all available updates.
:info: Please read this before installing; How to install Service Pack 1
:ar:Service Pack Center

----------

After that, please reupload the following two files;
Please upload your SystemInfo.txt;

1. Open an Evevated Command Prompt.
2. Copy the following;
   systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt
3. In Command Prompt; Click on the CMD icon in the upper left corner.
4. Click on Edit, then click on Paste. Hit ENTER.
   A file called SystemInfo.txt will be created on your desktop.
5. Right click the file, and select Send to, click on Compressed (zipped) folder.
   A .zip called SystemInfo.zip will be created on your desktop.
6. Upload the .zip by following this tutorial.

----------

Please upload your MSINFO32;

1. Open an Evevated Command Prompt.
2. Copy the following;
   msinfo32 /nfo %USERPROFILE%\Desktop\MSINFO32.NFO
3. In Command Prompt; Click on the CMD icon in the upper left corner.
4. Click on Edit, then click on Paste. Hit ENTER.
   A file called MSINFO32.nfo will be created on your desktop, this may take a while, please be patient.
5. Right click the file, and select Send to, click on Compressed (zipped) folder.
   A .zip called MSINFO32.zip will be created on your desktop.
6. Upload the .zip by following this tutorial.

Good luck and keep us posted,
Nommy

 

[Gnomorian]

hi, i did the update, it failed due to 2 errors

i got another bluescreen while i was waiting for it to install, this time the System_Service_Exception error

should i restart or wait and try somehting else, i dont want to have to reinstall windows like last time i updated today

 

[nommy the first]

Hello Gnomorian,

Hmm this sounds like Windows Update problem, and sadly I don't have the required knowledge to assist you with that.
I have asked someone to take a look at this, please be patient until then.

----------

In the mean while, please follow there instructions;

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

:ar: Please follow the Windows Update posting instructions (No need to follow step 5)
:ar: Please follow the Windows Genuine and Activation posting instructions and post the log created between [code][/code] tags.


Good luck and keep us posted,
Nommy

 

[Gnomorian]

Helo Nommy,

thanks for the help so far, i continued with the update, when i restarted it installed what was left, i did have a blue screen while installing at one point but it didnt ruin the installation this time, i was looking at a youtube video and downloaded a software called bluescreen viewer and it showed the crash was from ntoskrnl.exe and a quick google search showd it handles memory, i know i have 2 sticks in my system that run at a different speed, i took them out ahd havent had a system_service_exception or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error since, but i have now been getting a different error (to no surprises there)

this new blue screen has an id of 0x00000124 and is caused by hal.dll aparently, i ran the sfc/scannow and it said everything is fine (file is attached) as well as the SystemInfo txt and MSINFO32 as earlier requested after updates.

thanks again, wil

 

[nommy the first]

Hello Gnomorian,

Please again follow the BSOD Posting Instructions and upload the .zip file created so that we can analyze your problem.

----------

I noticed the cause of the dump files, but I thought it would be best to first fix one problem before starting with the second Good that you resolved it though

Still, if you feel like scanning the RAM sticks, you could follow the following;

Please run Memtest86+ to test your RAM for issues.

   Tip

Let Memtest run for at least 10 passes and preferably overnight as it may take very long to complete.
:ar: Especially read part three of the tutorial, which explains you to test each RAM stick in all DIMM slots to filter out failing slots.

Suppose you have got the result like that:

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

----------

Please also preform the scans I asked for in post #4.
In order to assist you with the problems you are encountering with Windows Updates we need the proper information from your machine

----------

Hmmm, according to your MSINFO and SystemInfo you are still running Windows 7 RTM (RTM = Released to Manufacturing; it's the version before SP1). Did the update finish, and if yes, did you restart your machine afterwards?
Do note that this may also be so because of the Windows Update problems you are experiencing. In that case - someone will be here shortly to assist you with fixing those


Good luck and keep us posted,
Nommy

 

[Gnomorian]

hello.

5 minutes before I read your latest post the hal error was replaced by the system__service_exception error again, i a currently doing the memory test, it is on sweep 5 and has just found an error, it is not telling me the channel it was in but this was the result:
test 6
pass 5
failing address 00097998358-24.25mb
good fffffffe
bad feffffffe
err-bits 01000000
count 1
chan

chan was blank

I haven't got anything else for you yet as it is still scanning, but thought i'ed let you know there was an error, if you can make anything from it

 

[nommy the first]

Hello Gnomorian,

Thanks for the update
We already suspected bad RAM to be a part of the problem, so this only confirms it. If you have tested all sticks in all DIMM slots then you should know which stick or slot gives what errors. My advise would me to replace all bad RAM (RMA it if still within warranty) and run Memtest again after that to be sure.


Good luck and keep us posted,
Nommy

 

[Gnomorian]

Hello nommy,

im nneding this computer at the moment so iv stoped the memory tester for now, i have added a different stick and taken out the other two.

with the update, i downloaded the standalone updater for service pack one, that wouldn't install, and i got another bluescreen due to ntfs.dll, i seem to be collecting them all.

 

[nommy the first]

Hello Gnomorian,

Thanks for the update.

I have requested someone to take a look at your issue; please post the logs I have asked for in post #4 so that we can properly assist you.


Good luck and keep us posted,
Nommy

 

[tom982]

I've been subscribed to this thread since you asked me to take a look, but I'm just waiting for the logs

 

[Gnomorian]

Hello nommy,

scannow didn't repair anything

i did find a hotfix on the microsoft website, it ses in the log for windows update that sp1 is now installed, but a security update for .net3.5 is still refusing to install, and the control centre for my video driver still ses .net4 is still not installed so i dont think the service pack did install, i still ran the command at the end of post 4 in case you ask for it

 

[nommy the first]

Ooh, thanks Tom, I hadn't noticed


Nommy

 

[tom982]

Hi Gnomorian,

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach CBS.zip to your next post please.

Tom

 

[Gnomorian]

hi Top,

it wont let me upload the cbs as a zip as its over 9mb, .rar is just too big too.

i have compressed it with 7zip, that it just under the 8mb limit then put that in a zip

 

[tom982]

Hi Gnomorian,

Removed.

Tom

 

[tom982]

I have removed my instructions temporarily.

Where did you get your Windows 7 license from?

Tom

 

[Gnomorian]

a friend gave me a cd, he said it had extra licenses on it
the first few steps are done aswell as the agressive scan, updating now. i am getting the blue screen with id of 1000007e while i am downloading the update tho.

 

[nommy the first]

Hello Gnomorian,

Please follow the Genuine and Activation Posting Instructions and post the log that the tool created between [code][/code] tags in your next reply.


Good luck and keep us posted,
Nommy

 

[Gnomorian]

hello Tom and Nommy,

the service pack installed, now said there is no updates to install, the cbs file when compressed is 11mb so i cant upload it, but i did upload it to mega.co.nz at this link: https://mega.co.nz/#!iARgzBpD!KxGRDBPwQj617qlHkxSuZCejWh87dgR-olFex9Wa3Ks
if you dont what to visit it then do let me know of somewhere else to upload it.

and this is the report form the tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E4373420-38CC-4764-9E10-DFA967751BDC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4373420-38CC-4764-9E10-DFA967751BDC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-322734322-3335086207-1185112267</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-990FXA-D3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20121026000000.000000+000</Date></BIOS><HWID>001F3D07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-2592013
Installation ID: 008504759614726073111416958710377842597921632183787586
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/18/2013 12:11:03 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln2ouHwi3N/cFRAzVPIs8jQNiptYmtnOVtRudQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  MATS            GBT           
  TAMG            GBT           GBT   B0
  MATS            GBT           
  SSDT            AMD           POWERNOW
  SLIC            ACRSYS        ACRPRDCT