BSOD after installing display drivers

[Zplayer]

Greetings, yesterday while using my laptop it froze. I was watching a youtube video on my HP TouchSmart tm2 which comes with an ATI 5450 HD switchable graphic card, after while I decided to poweroff the laptop but after it finished showing the windows logo all it showed was a black screen.

I got into windows using the Safe Mode and tried to make a system restore, but it didn't work. I tried unistalling the display drivers and was able to get in normal mode, but as soon as I installed again the display drivers the black screen appeared again. So i entered in safe mode and a windows popped up saying a blue screen had occurred.

I tried doing a clean install of windows 7, install the video drivers but again the same thing happened and so i went into safe mode an disable the ATI drivers and that way I was able to enter windows normal mode using only the intel graphics.

I would like help to know if it is that the video card is damaged or is a driver problem or if the problem is something else.

I apologize for my bad English and thank you very much

 

[ICIT2LOL]

Hello and welcome Zplayer mate where did you get the drivers from? I do not personally like the Windows feature and this is the one you want Mobile 7 - 64

Try tis and if you can get back into safe mode try these


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html> you may need to use option 2

 

[Zplayer]

Hi, thx for the reply . I got the drivers from here:

AMD High-Definition Graphics Driver - HP TouchSmart tm2t-1100 CTO Notebook PC | HP® Support

I will go and try what you posted.

 

[Zplayer]

Hi, tried to install the drivers from the page you linked but it said that it couldn't find the drivers for my laptop and instead recommended to download the drivers from the laptop manufacturer, so i went and downloaded the drivers from HP, installed them and did the others two steps you mentioned.

I'm still getting the black screen once I try to get into windows normal mode and went I go to save mode it still says that a blue screen have occurred. Now in despair mode I tried login using the Enable low-resolution video mode and discovered that while it still showed the black screen I was able to hear went windows loaded and was even able to loggin using my user password. Should I take this as there is still hope ?

 

[ICIT2LOL]

Always hope Zplayer I am now wondering if one of the switchable graphic features has died. But at least something has woken up.

Does this happen if you run on mains power and battery power because it theory the graphics should change to whatever power supply you are using to conserve the battery power.

Try powering up with the battery out and see what happens. If this doesn't work then we might have to run something else as in a memtest which which will take some time to do.

 

[Zplayer]

Thx for the support, just tried powering on with and without the batteries and tried login in windows in normal and low-res mode. In normal mode it just keep showing the black screen and restarting and in low-res mode I could still hear the sounds went windows loaded and went i hit the shutdown button.

 

[ICIT2LOL]

Well mate maybe we better had presume the graphics have died or the monitor screen. Just how old is this machine my friend and has it ever had liquids spilt on it or had some hard knocks?

 

[Zplayer]

I have been using it for 4 years and no i have not spilt anything or damaged it but i guess i will just install the integrated graphic card driver and work with that. Thx again for the help.

 

[ICIT2LOL]

Z what model is it mate so we can find where that graphics is as most laptops I have fixed it comes soldered into the motherboard - it isn't like a removable one like a desktop GPU card..

See my pic it isn't an HP but is typical - having said that some are removable as in network cards but none that I have seen. .

 

[Zplayer]

its a HP touchsmart tm2t-1100

 

[ICIT2LOL]

Zplayer did this machine come with Windows 8? as i found a site that tells me that the 8 drivers for the graphics have to be completely removed first in the first Google link I picked up and then the article says this in the pic and this is the download link for the 7 drivers for the switchbable graphics - according to this Driver updates for Switchable Graphics Enabled Notebooks - HP Support Forum - 1389819

 

[Zplayer]

No, it came with windows 7 home edition. Heh I actually never got to try windows 8 on it.

 

[ICIT2LOL]

Well Z we are running out of options here I think maybe if you can get a bootable memtest made up then we had better at least try it but just remember this one takes along time.

Now it could be just so many things the RAM the drive the monitor the CPU and those ruddy switchable graphics chips.

Now just as a matter of interest I reckon we should at least try out the temps on the equipment so if you can run HW Info or Speccy and then post back what the temps are it may throw some light on it as it is four years old? and the thermal compounds could be bad (dried out)
HWiNFO, HWiNFO32/64 - Download >make sure of the bit version or Speccy - System Information - Free Download > download form piriform.

I have included a couple of pics of what mine is and in HE Info you will have to hit Sensor and then scroll down to those temps.
Mate I am so sorry you are having this rotten trot but hang in there

 

[Zplayer]

Hey here are the pics of HWiNFO and Speccy. Would using this for the memtest be ok?

Memtest86+ - Advanced Memory Diagnostic Tool

Also I noticed that in the HWiNFO says that the GPU clock of the ATI card is 13.6MHz and that the Graphic memory size is -1024 KB, is that because I'm using the Integrated Graphic card ?

Edit: I was able to log into normal mode (black screen) and blindly disable the ATI card display driver using the device manager, as soon as I disabled it the monitor came back to life so I used HWiNFO and it displayed the correct GPU clock and memory for the ATI card.

 

[ICIT2LOL]

Ok Z mate the CPU (and the motherboard) are a tad on the warm side for my liking the GPU stuff I know someone (good friend) who knows about this stuff I 'll ask him to have a look at it as it sounds like the other graphic thing is the problem.

Leave the memtest for a bit until he has had a look at the graphics and he might ask for other details.

If you have to do a memtest -

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8 passes unless the errors come up straight away. Takes a fair time to complete and some leave it running overnight.

If you do get errors and have more than one stick then you will need to test each one separately and maybe even in the separate slots.

My hunch is either the card or the driver is up the creek without a paddle.

 

[Britton30]

I also think your ATI video is bad since you get a display using the Intel on-board graphics. One way to test is to connect an external monitor if you can and try the ATI graphics. If that works, your laptop screen is bad.

As a note, with any laptop, always use driver only from the manufacturer's site. Many use specially modded ones for their equipment.

 

[ICIT2LOL]

Yes mate I was thinking the screen in post#7 but then saw the graphics stuff and thought maybe it was not after all.

 

[Zplayer]

Tried connecting to an external monitor but again it only showed the black screen, I guess it really is the graphic card.

 

[Britton30]

Yes it would seem so.

About the only way to fix that would be a replacement motherboard since the GPU is hard-soldered in as John said.

 

[Zplayer]

Oh well I guess I'll better start saving money, maybe buy another laptop. Thx for all the help