Solved BSOD after PC tower was hit

[prizna]

Hey,

I have recently ran into a problem with my computer, a few days ago while moving furniture my couch fell and hit into my PC case, no damage was done to the case but I have been having a few problems since. The PC was running as it was hit, the PC remained on and I was able to use it normally.

I booted my PC up the next morning and was told that windows was unable to load correctly and to either launch into repair mode or start normally, I tried repair mode and it finished but after rebooting again I received the message again. Occasionally while trying to boot up I would see a very quick flash of a Blue Screen but it was not in my mini dump folder.

After hearing that the hit to my PC may have caused damage to my SSD i decided to get it checked out, after having the SSD checked out at a PC Repair Shop, I was told that the SSD was fine but he believed that the cause of the BSOD was a half installed Windows update.

My PC was fine again for about a day but then I got another BSOD this morning, luckily this one has appeared in the minidump folder so hopefully someone will be able to shed a little light on what may be causing this. So far I have not received the "Windows was unable start" message since getting my PC looked at by the Repair Shop.

I have attached the .zip from SF Diagnostic Tool

Thanks in advanced,
prizna

 

[Laith]

SSD is take no damage from the vibrations like HDD does. However the driver causing the BSOD is the Intel Rapid Storage Technology. You might wanna remove that.

 

[prizna]

I'm sorry I don't quite understand what you mean by "SSD is take no damage from the vibrations like HDD does." are you saying my SSD my have been damaged by the hit?

I'm also a bit confused as to why I should be removing the Intel Rapid Storage Technology driver, I was having zero issues with this driver before the hit, is it possible that something from the hit may be causing the driver to be playing up now?

 

[Laith]

No i meant that HDD takes damage from vibrations but not SSDs they take no damage. According to the dump it says that iaStorA.sys is causing the problem. Thats the Intel rapid storage technology driver. So you must uninstall Intel rapid storage technology.

 

[prizna]

I now understand what you mean, but I do not understand why this driver has all of a sudden started causing a BSOD when it wasn't before, Considering it started right after the hit I feel that it could be related. Is there anything that the hit to the PC tower could have done to hardware or software (by means of corrupted files) that would be causing this BSOD?

 

[Laith]

Actually, remove Intel Rapid Storage Technology. After that open an command prompt. Run a sfc /scannow

 

[prizna]

I understand what you are saying, I'm just trying to get some clarification on why this has become a problem, could you please let me know if there is anything that the hit to the PC tower could have done to hardware or software (by means of corrupted files) that would be causing this BSOD, since this issue did not start until the hit occurred.

 

[Laith]

Yes run sfc /scannow.
I know you understand me but just follow my advice. If it fails then i think your SSD is damaged. It depends. If it was in the right side then the SSD is damaged. But if it was on the right side the Motherboard or the PSU is damaged.

 

[derekimo]

Could just be coincidence, but your dump file is pointing to that driver,

BugCheck D1, {28, 2, 0, fffff88001302406}

Unable to load image \SystemRoot\system32\DRIVERS\iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+78406 )

Followup: MachineOwner

The bugcheck D1 is a driver related crash.

You also have a couple other drivers being flagged,

Your network adapter driver,

Driver Reference Table - bcmwlhigh664.sys

Unable to load image \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
 bcmwlhigh664+0xc068

 Loaded symbol image file: bcmwlhigh664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
    Image name: bcmwlhigh664.sys
    Timestamp:        [COLOR="Red"]Tue Apr 19 00:13:08 2011[/COLOR] (4DAD3604)
    CheckSum:         00137E7A
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your USB3 driver,

Driver Reference Table - iusb3xhc.sys

Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5d0e3

 Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:       [COLOR="Red"] Fri Aug 08 06:09:23 2014[/COLOR] (53E4CC03)
    CheckSum:         000CF4F9
    ImageSize:        000C7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I would try the iastor first as suggested,

Remove Intel Rapid Storage Technology applications.

1. Uninstall it from Control Panel > Programs and Features.
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.

 

[prizna]

Thank you for the reply,

I have gone ahead and removed Intel Rapid Storage Technology and made those changes, I will keep you up to date on how it goes.

thanks again,

 

[derekimo]

You're welcome, let us know how it goes.

 

[prizna]

It's been about 2 days now and I haven't had a BSOD since removing Intel Rapid Storage Technology, hopefully the problem has been solved, the problem was kind of intermittent, so I am not 100% that it is solved yet, I will leave it for about a week and if the problem does not return I will mark the issue as solved.

thanks again for all the help,

 

[derekimo]

You're welcome.

Sounds good, thanks for the update.

 

[Laith]

Im always here to help!

 

[prizna]

Well, I haven't had any Blue Screens since following the suggestion of removing Intel Rapid Storage Technology, so I am now pretty sure that it has fixed the problem, thanks everyone for the help.

I will mark this thread as solved.

thanks again,