Solved BSOD After reinstaling windows post mobo change

[felicequach]

Hi Guys,

Im having trouble with BSOD related to ntskrnlmp.exe, and cssrss.exe according the windbgx. However i cannot find the source driver, can anyone give me a hand? Attached is the dump long and SF grabber files, the dump log was outputted from a BSOD related to driver verifier. Ive updated all my drivers as far as i can tell so any help you can give me is greatly appreciated. I have also done malware scans via malware bytes.

Cheers!

 

[Arc]

Hi felicequach.

The Verifier Enabled BSOD says it is somehow related to networks.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck C4, {9100e, fffff8000034fd90, ffffcf801bb8cf20, ffffcf801bb8cf98}

[COLOR=Red]Probably caused by : NETIO.SYS [/COLOR]( NETIO!NsiGetAllParametersEx+1f8 )

Followup: MachineOwner
---------

So you should plan to update your network adapter drivers.

• Qualcomm Atheros Extensible Wireless LAN device driver (c:\windows\system32\drivers\athwnx.sys): Drivers for Atheros AR9287 and Windows 7
• Intel(R) PRO/1000 PCI Express Network Connection Driver I (c:\windows\system32\drivers\e1i63x64.sys: Network Adapter Driver for Windows 7

Scan the system for possible virus infection with the following programs, for a safety reason.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

 

[felicequach]

Hi archie

I updated my two drivers however i received another BSOD,
the dump file is attached, thanks for your help!

 

[Arc]

It is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e).

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80001dd5927, ffffd00020df0758, ffffd00020deff60}

[COLOR=Red]Probably caused by : dxgmms1.sys[/COLOR] ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+1af )

Followup: MachineOwner
---------

It is a wide bugcheck; but we should concentrate on display, as it is somehow the display failure.

ffffd000`20df0648  fffff800`02009d50Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** [COLOR=Red]WARNING: Unable to verify timestamp for atikmpag.sys[/COLOR]
*** [COLOR=Red]ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR]
 atikmpag+0x9d50

Use AMD Catalyst Un-install Utility to uninstall the display driver. Then install the AMD display driver 13.4 WHQL only.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Let us know the results.

One thing I need to say, that is it a dual display GPU. Two display adapters .... Intel(R) HD Graphics 4600 and AMD Radeon HD 6900 Series; both are controlled by the same driver, atikmpag.sys. Sometimes those hardware are fail prone by their own virtue. But we should troubleshoot it at first.

 

[felicequach]

Hi Arc,

Thanks for the fast replies, i performed 15 minutes of the FUbar with a maximum temperature of 72 degrees, interestingly, the gpu shows zero load throughout which is strange, looking at GPU-z so does the integrated gpu so im not sure whats going on there. Attached is a speccy log as well, the computer has been on all day. PSU calculator was 260w, and i have a HX850 corsair psu. I installed the AMD driver, and a intel haswell driver as well that my bios was telling me to instal.

Thanks again for the help!

 

[Arc]

No spceey screenshot?

And, you need to disable intel HD graphics and run FUbar one more time in that case.

 

[felicequach]

Hi Arc,

The speccy screenshot is attached now. Also Furmark is only detecting the dedicated GPU

Cheers
Felice

 

[Arc]

Ok, let us know how it is running with 13.4 WHQL.

 

[felicequach]

Hi Arc,

Just a heads up, i totalled my OS using the AMD uninstall utility which (according to a few quick google searches) has massive compatability issues with windows 8/8.1. So im currently reinstalling windows from scratch again, however i imagine i am going to have the same blue screen issues as ive done this a couple of times and still received the same issues. Will report back!

Thanks
Felice

 

[felicequach]

Hi Arc,

Unfortunately ive received another couple of BSOD's, attached is the SF utility grab files.

Thanks heaps man
Felice

 

[Arc]

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest finds no issue, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[felicequach]

Hi Arc,

I ran the memtest as you said for 9 passes and it cleared with no problems. After running verifier for ~12 hours, i attempted to open a file and received a BSOD attributed to aswSnx.sys. Attached is the SF diagnostic files. Thanks!

Felice

 

[Arc]

It is avast!

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 4c, ffffe0000b7e5200, fffff80001aa4540}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS"]aswSnx.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS"]aswSnx.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS"]aswSnx.sys [/URL]( aswSnx+29540 )

Followup: MachineOwner
---------

In that situation, you will need to uninstall Avast.

As you wish Windows 8, Windows Defender is supposed to be a real good protection there. Add MalwareBytes Anti Malware there, it will be an excellent protection.

 

[felicequach]

Hi Arc,

I uninstalled avast as you said but received another BSOD attributed to word, or memory corruption

Any ideas?

Cheers
Felice

 

[felicequach]

This seems to be affecting a number of programs, is there any chance the operating system drivers themselves are faulty?

 

[Arc]

ffffd000`22bd8078 fffff803`911cb7e9 nt!KeBugCheckEx
ffffd000`22bd8080 fffff803`911ca03a nt!KiBugCheckDispatch+0x69
ffffd000`22bd81c0 fffff803`910a72ef nt!KiPageFault+0x23a
ffffd000`22bd8350 fffff803`9111f390 nt!MiUnlinkPageFromLockedList+0x1ff
ffffd000`22bd83e0 fffff803`9111eec4 nt!MmPurgeSection+0x36c
ffffd000`22bd84d0 fffff803`9114059b nt!CcPurgeCacheSection+0xc8
ffffd000`22bd8540 fffff803`91140292 nt!CcPurgeAndClearCacheSection+0x73
ffffd000`22bd85f0 fffff800`00d0c2c1 nt!CcSetFileSizesEx+0x1aa
ffffd000`22bd8670 fffff800`00da7dc3 [COLOR=Red]Ntfs!NtfsSetBothCacheSizes[/COLOR]+0x5d
ffffd000`22bd86e0 fffff800`00d8f97f [COLOR=Red]Ntfs!NtfsDeleteAllocation[/COLOR]+0x29f
ffffd000`22bd87c0 fffff800`00ddffc5 [COLOR=Red]Ntfs!NtfsDeleteAllocationFromRecord[/COLOR]+0x13f
ffffd000`22bd8870 fffff800`00db0987 [COLOR=Red]Ntfs!NtfsDeleteFile[/COLOR]+0x3b9
ffffd000`22bd8b30 fffff800`00dbe459 [COLOR=Red]Ntfs!NtfsCommonCleanup[/COLOR]+0x1547
ffffd000`22bd8f50 fffff803`911c35f7 [COLOR=Red]Ntfs!NtfsCommonCleanupCallout[/COLOR]+0x19
ffffd000`22bd8f80 fffff803`911c35bd nt!KxSwitchKernelStackCallout+0x27
ffffd000`384ba350 00000000`00000000 nt!KiSwitchKernelStackContinue

Make it sure that the OCZ-AGILITY3 SSD is running with the up-to-date firmware. Download OCZ Toolbox and Firmware Updates

And, Microsoft Storage Spaces Controller. What about it? What about it? Can you tell me about it?

 

[Pauly]

Sorry to butt in Archie, a few obsevations (i have not run your dumps just scanned the thread)

So many bluescreens on a vanilla install is never a good sign, this would make me consider two possibilities
1. there is faulty hardware causing the machine to throw
2. serious incompatabilities causing problems

if this were my machine i would either
run hardware tests on all components to test them (you have already done some) and then even possibly run machine with minimal hardware ie no gfx just onboard, 1 HDD if you are using more, 1 ram stick etc
or
install win 7 (which will run fine for 90 days without activation or longer if needed) and run some tests to see if stable?

this may give you a better idea of the root cause of your issues so can you can focus your actions slightly, if machine runs good on 7 then you may have driver/software based issues with 8.1 which wouldnt be suprising given the newness of it all. If 7 does work may give developers a chance to catch up/bug fix 8.1 issues

Anyway thats my tuppence worth i`ll leave you in archies more than capable hands

All the best

 

[felicequach]

Thanks for your advice Pauly! i may have to try that, after attempting to update the OCZ agility firmware it just seems to get stuck on the firmware update screen and not update at all. Im stumped! done a fair bit of googling and cant find anyone with a similar issue. Atm its stuck on version 2.15. Any ideas?

Cheers
Felice

 

[felicequach]

Also, im sorry but i didnt understand the microsoft storage part of your last response Archie, would you be able to clarify?

Many Thanks
Felice

 

[Pauly]

Microsoft Storage Space Controller aka spaceport.sys
This is a win 8 driver that we havent seen before, i think arc was asking if you knew anything about, ie it was related to a piece of software you installed or something but now we know it belongs to win 8 and is a critical system driver/service
Hes started a thread running on it now to see who knows what about it