BSOD After Replacing Battery on Laptop, Power Driver Failure

[erknights6]

I've read around a bit but nothing seems to be fixing my problem. My battery on my laptop died a few months back. I got the battery replaced last month and ever since I've been experiencing the BSOD for power driver failure once or twice a day. It rarely occurs while the laptop is in use. It's only when I open the laptop to restore it from sleep that I find it has crashed. Any help will be greatly appreciated. Thanks!

 

[koolkat77]

Hello and welcome to Seven Forums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Have you reported this issue to the place you got the battery replaced from?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80080b0060, fffff80004fb53d8, fffffa800fa97950}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80080b0060, Physical Device Object of the stack
Arg3: fffff80004fb53d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800fa97950, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80004FBBFB0

STACK_TEXT:  
fffff800`04fb5388 fffff800`02eff8c2 : 00000000`0000009f 00000000`00000003 fffffa80`080b0060 fffff800`04fb53d8 : nt!KeBugCheckEx
fffff800`04fb5390 fffff800`02e9a84c : fffff800`04fb54d8 fffff800`04fb54d8 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`04fb5430 fffff800`02e9a6e6 : fffffa80`0c2e6ab8 fffffa80`0c2e6ab8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`04fb54a0 fffff800`02e9a5ce : 0000019a`b2042536 fffff800`04fb5b18 00000000`00ac8877 fffff800`0300e168 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04fb5af0 fffff800`02e9a3b7 : 0000005c`03767bc6 0000005c`00ac8877 0000005c`03767b26 00000000`00000077 : nt!KiTimerExpiration+0x1be
fffff800`04fb5b90 fffff800`02e8790a : fffff800`0300ae80 fffff800`03018cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04fb5c40 00000000`00000000 : fffff800`04fb6000 fffff800`04fb0000 fffff800`04fb5c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_NETwNs64_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_NETwNs64_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800fa97950
Irp is active with 5 stacks 3 is current (= 0xfffffa800fa97ab0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800b275050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa80084454f0 00000000 fffff800030dc200-fffffa800d1c7f90 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d1c7f90

Update the Driver below:

    Image name: NETwNs64.sys
    Timestamp:        Thu Aug 04 06:28:26 2011 (4E39E7AA)

Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 Driver Reference Table - NETwNs64.sys

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

 

[erknights6]

Thanks for the help. Here are the two files you asked for. I'm currently going through the other items you provided.

 

[koolkat77]

Will wait for the results, good luck.

 

[erknights6]

I had three of the things on the Intel link out of date. Downloaded the updates and left my laptop in sleep mode overnight. Haven't had a BSOD yet. Definitely would have expected one if not two by now. Seems like my problem may be solved. Thanks a lot for your help!!!

 

[koolkat77]

Wait and observe for a week before marking as solved

 

[erknights6]

The BSOD held off for a few days but it happened again tonight on me.

 

[koolkat77]

Hmm upload new reports.

 

[erknights6]

I think I got it all here.

 

[koolkat77]

I will take a look at them ASAP.

Please bump the thread if I haven't replied in 24 hours.

 

[koolkat77]

Security App

Start Menu\Programs\Kaspersky Anti-Virus 2013	Public:Start Menu\Programs\Kaspersky Anti-Virus 2013	Public

Kaspersky tends to cause BSOD's. Remove (antivirus) and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

   Tip

Make full scans with both separately.

Update this driver to its latest version available: Intel® Wireless WiFi Link Adapter Driver Reference Table - Netwsw00.sys

 

[erknights6]

Bump.

 

[koolkat77]

Didn't you see the post above?
http://www.sevenforums.com/bsod-hel...aptop-power-driver-failure-2.html#post2403815

 

[erknights6]

Sorry, I didn't even realize that there was a page 2, first time using this site. Never got the email for it either. Thanks again for all the help. Making those adjustments now.

 

[koolkat77]

Cool