BSOD after sleep/hibernate

[auwee]

I've been experiencing failed sleep and hibernate on my laptop for 2months now and i dont really know what have been causing the problem. sometimes, my laptop sleeps successfully, but most of the time it doesnt.. :c

so here's the error code of my most current try..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80039B5060
BCP3: FFFFF800045853D8
BCP4: FFFFFA8009B6F500
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022313-23150-01.dmp
C:\Users\Lauren\AppData\Local\Temp\WER-33165-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt




for the minidump file, here's the link for the zip file
https://dl.dropbox.com/u/30422796/Minidump.zip



Can anyone please suggest what I should do to fix this problem? Many thanks in advance.

 

[VistaKing]

Hey auwee welcome to Sevenforums . Take a look here http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html it will show you how to post a dmp file correctly .

 

[x BlueRobot]

[COLOR="red"]BugCheck 9F[/COLOR], {3, fffffa80039b5060, fffff800045853d8, fffffa8009b6f500}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : [COLOR="Red"]bcmwl664.sys[/COLOR]

0: kd> [COLOR="red"][COLOR="SeaGreen"]lmvm bcmwl664[/COLOR][/COLOR]
start             end                 module name
fffff880`05c8f000 fffff880`06113000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        [COLOR="Red"]T[COLOR="red"]ue Feb 15 07:58:59 2011[/COLOR][/COLOR] (4D5A3243)
    CheckSum:         00487935
    ImageSize:        00484000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your wireless driver seems to be causing some problems and is rather outdated, check the Dell website for any updates.

• bcmwl664.sys - DRT

 

[auwee]

i checked the driver and tried to update it but it says it's updated already even before but the problem persist.

 

[x BlueRobot]

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

Please also upload a .NFO file:

Start rb: > Type: msinfo32 > File, Save

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[auwee]

good day mr blue robot, thanks for acknowledging my message, i did the system specs already, but whenever im trying to upload the nfo file it say its not a valid file,
so i uploaded it somewhere else... sorry if im not ff directions T_T but NFO is not in the list of the attachable files.

NFO File. NFO - Free Download - Uploading.com

 

[x BlueRobot]

Create a zipped folder and then place the .NFO file into the folder. Upload the folder in your next post.

• http://www.sevenforums.com/tutorials/175864-zip-file-folder-how.html

If you have Acer laptop, then why are using a Dell Wireless Driver?

Here is the Support page for your system:

• Acer Aspire 4755 Support

Although, bcmwl664.sys is for a Dell Wireless card.

 

[auwee]

View attachment 258173

here's the zipped NFO

i dont know, its the one installed here in this laptop when i got this..

from the support page, which one do i download?

 

[auwee]

i installed the
Wireless LAN Broadcom Wireless LAN Driver 5.100.235.19 31.7 MB 2011/07/05

i'll see if it'll work
will post here again if the problem remains

 

[x BlueRobot]

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

This that the exact model of your laptop?

View attachment 258176

The driver which you should install is highlighted in the above image.

EDIT: That's right

 

[auwee]

okay, thank you so much will just post here again if it happens again.

 

[x BlueRobot]

Let's hope you won't have to

 

[auwee]

good eve!

unfortunately my laptop won't sleep/hibernate properly again.

here are the dump files.

View attachment 258855

 

[x BlueRobot]

[COLOR="red"]BugCheck 9F[/COLOR], {3, fffffa80043aca10, fffff80000b9c3d8, fffffa80047d5330}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : [COLOR="Red"]bcmwl664.sys[/COLOR]

0: kd> [COLOR="SeaGreen"]lmvm bcmwl664[/COLOR]
start             end                 module name
fffff880`04e86000 fffff880`0530a000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:       [COLOR="red"] Tue Feb 15 07:58:59 2011[/COLOR] (4D5A3243)
    CheckSum:         00487935
    ImageSize:        00484000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The same driver seems to be causing an issue, are you using a wired or wireless connection?

When installing the driver, did you install the driver by this method?

• http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

 

[auwee]

nope, i used the setup.exe that comes with what i downloaded from acer support

but I tried that method now, but it just tells me that the driver is already up-to-date.

I just don't get it because sometimes, my laptop sleeps successfully, but sometimes it won't D:

 

[auwee]

and I'm using wireless connection.

 

[x BlueRobot]

Scan for any missing, modified or corrupted protected Windows files with:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Arc]

Uninstall Sunbelt Firewall Software or anything provided by GFI. It is a MUST!

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Update the Intel HD Graphics Driver, either from our forum link, http://www.sevenforums.com/graphic-...-graphics-driver-windows-7-a.html#post2166304, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

It appears that the driver for BCM43XX is not available in the official website .... Ethernet NIC Driver Downloads | Broadcom .... You may try the "Windows users, click here to determine the correct driver for your NIC" Option of the page. As I am not a Broadcom user, I cannot say anything about the driver available in Wikidrivers.

BTW, how old the computer is? How old the BIOS is? How old the NIC is? upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.