BSOD after sleep mode, BC code 9f

[Sans]

It's just happened once, but I don't want to take any chances. I shut my laptop for lunch, and when I came back it had shut down from a BSOD. It's a Lenovo laptop, Windows 7 Ultimate 32-bit.

Here's the message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 8675F690
BCP3: 8078ADB0
BCP4: 861CD608
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
D:\Windows\Minidump\110712-24523-01.dmp
D:\Users\Temp\AppData\Local\Temp\WER-85067-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
D:\Windows\system32\en-US\erofflps.txt

Attached is the dmp file.

Thanks.

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[Sans]

The second zip contains the .txt file.

 

[koolkat77]

Thanks and sorry but your .dmp file does not load.

I'm suggesting a few things anyway:

Problematic software:

Start Menu\Programs\ESET	Public:Start Menu\Programs\ESET	Public
Start Menu\Programs\ESET\ESET Smart Security	Public:Start Menu\Programs\ESET\ESET Smart Security	Public
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
Start Menu\Programs\Norton Security Scan	Public:Start Menu\Programs\Norton Security Scan	Public

Please uninstall ESET, it can contribute in BSOD-s. Replace with free microsoft security essentials at least to test.

• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Run these tools and delete anything they find:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Norton & McAfee.

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results.