Solved BSOD After Sleep Mode, error 0x0000007E

[Furnawan]

Hi,

Everytime I put my laptop to sleep mode and I got BSOD after that. There is other way except restart my laptop. when I restart it, I got a message box contains like this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005D246E8
BCP3: FFFFF88003D93598
BCP4: FFFFF88003D92DF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010616-74350-01.dmp
C:\Users\Furnawan\AppData\Local\Temp\WER-168715-0.sysdata.xml

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I tried many options from this forum but nothing changes.

I've already downloaded and run the SF Diagnostic Tool, and I'm attaching the resulting zipped file to this post.

 

[axe0]

If any USB device is attached, disconnect it while troubleshooting.

Check HP for driver updates for the USB drivers.
In every crash the Intel USB drivers have been flagged.

*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR="Red"]Fri Nov 20 14:09:33 2015[/COLOR] (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Furnawan]

If any USB device is attached, disconnect it while troubleshooting.

Check HP for driver updates for the USB drivers.
In every crash the Intel USB drivers have been flagged.

*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR="Red"]Fri Nov 20 14:09:33 2015[/COLOR] (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Hi, thank's for your response. all driver updated and nothing happens. still blue screen after sleep mode

 

[axe0]

Devices removed?

 

[Furnawan]

Devices removed?

yes, all device removed

 

[axe0]

Upload a new zip from the dm log collector so we can take a look.

 

[Furnawan]

Upload a new zip from the dm log collector so we can take a look.

this is a new zip file

 

[axe0]

Following list of drivers NEED updating, they should be provided by your manufacturer OR it is software.

1. Driver Reference Table - iirsp.sys
2. Driver Reference Table - nfrd960.sys
3. Driver Reference Table - adpu320.sys
4. Driver Reference Table - adpahci.sys
5. Driver Reference Table - arc.sys
6. Driver Reference Table - SiSRaid2.sys
7. Driver Reference Table - sisraid4.sys
8. Driver Reference Table - adp94xx.sys
9. Driver Reference Table - lsi_fc.sys
10. Driver Reference Table - arcsas.sys
11. Driver Reference Table - ql2300.sys
12. Driver Reference Table - vsmraid.sys
13. Driver Reference Table - elxstor.sys
14. Driver Reference Table - stexstor.sys
15. Driver Reference Table - amdsbs.sys
16. http://www.carrona.org/drivers/driver.php?id=lsi_scsi.sys
17. http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
18. http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
19. http://www.carrona.org/drivers/driver.php?id=megasas.sys
20. http://www.carrona.org/drivers/driver.php?id=ql40xx.sys
21. http://www.carrona.org/drivers/driver.php?id=MegaSR.sys

Date of each driver:

iirsp.sys [COLOR="Red"]Tue Dec 13 22:47:54 2005[/COLOR] (439F418A) 
nfrd960.sys [COLOR="red"]Tue Jun 6 23:11:48 2006[/COLOR] (4485EF94) 
adpu320.sys [COLOR="red"]Wed Feb 28 01:04:15 2007[/COLOR] (45E4C6FF) 
adpahci.sys [COLOR="red"]Tue May 1 19:30:09 2007[/COLOR] (46377921) 
arc.sys [COLOR="red"]Thu May 24 23:27:55 2007[/COLOR] (4656035B) 
SiSRaid2.sys [COLOR="red"]Wed Sep 24 20:28:20 2008[/COLOR] (48DA86C4) 
sisraid4.sys [COLOR="red"]Wed Oct 1 23:56:04 2008[/COLOR] (48E3F1F4) 
adp94xx.sys [COLOR="red"]Sat Dec 6 00:54:42 2008[/COLOR] (4939BF42) 
lsi_fc.sys [COLOR="red"]Tue Dec 9 23:46:09 2008[/COLOR] (493EF531) 
arcsas.sys [COLOR="red"]Wed Jan 14 20:27:37 2009[/COLOR] (496E3CA9) 
ql2300.sys [COLOR="red"]Fri Jan 23 00:05:06 2009[/COLOR] (4978FBA2) 
vsmraid.sys [COLOR="red"]Sat Jan 31 02:18:57 2009[/COLOR] (4983A701) 
elxstor.sys [COLOR="Red"]Tue Feb 3 23:52:11 2009[/COLOR] (4988CA9B) 
stexstor.sys [COLOR="red"]Wed Feb 18 00:03:36 2009[/COLOR] (499B4248) 
amdsbs.sys [COLOR="red"]Fri Mar 20 19:36:03 2009[/COLOR] (49C3E213) 
lsi_scsi.sys [COLOR="Red"]Fri Apr 17 00:13:50 2009[/COLOR] (49E7AD9E) 
lsi_sas.sys [COLOR="red"]Tue May 19 02:20:23 2009[/COLOR] (4A11FB47) 
lsi_sas2.sys [COLOR="red"]Tue May 19 02:31:48 2009[/COLOR] (4A11FDF4) 
megasas.sys [COLOR="red"]Tue May 19 03:09:46 2009[/COLOR] (4A1206DA) 
ql40xx.sys [COLOR="red"]Tue May 19 03:18:11 2009[/COLOR] (4A1208D3) 
MegaSR.sys [COLOR="red"]Tue May 19 03:25:54 2009[/COLOR] (4A120AA2)

 

[Furnawan]

Now without updating any driver I solved it.
It's caused by Intel USB 3.0 extensible host controller driver (iusb3xhc.sys).

to solve it:
1. start
2. find device manager
3. in USB Controller, find Intel USB 3.0 extensible host controller
4. right click on Intel USB 3.0 extensible host controller
5. choose properties
6. in driver tab, choose roll back driver
7. OK

now I set my laptop to sleep mode without any BSOD any more.

thank's axe0 for your help

 

[axe0]

I still suggest to update the drivers