BSOD after start up just 1 mini dump entry

[NipZ]

Hi, my daughters machine has started misbehaving today with a few blue screens and other erratic issues. When I check Windows/Minidump I have just 1 entry which I have attached in hope someone can shed some light on the BSOD issue, but when I go to "Disk Cleanup" I have 554MB of "system error memory dump files", where can I find these files please?

I have installed SDK for Windows 8.1 hoping I can have a look at these files, but can someone explain(in simple terms) to me about symbols and an address to use to get symbols? I have done this once before(long time ago) but I am very much a noob when it comes to exploring dump files although very keen to learn more.

Any help or guidance very much appreciated!

 

[Golden]

Unfortunately, its not that easy to explain how to analyse a .dmp file in a thread such as this. However, you can setup WinDBG with the symbols by following this:

http://www.sevenforums.com/tutorials/355137-windbg-install-configure-bsod-analysis.html

In terms of the .dmp file, its inconclusive, but 0xF4 bugecks are often an indication of a hard disk problem. Please run the DOS version of SeaTools to check the health of the hard disk:

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

You can delete older versions of the .dmp files by logging in as the computer administartor, then opening up Windows Explorer and choosing to show Hidden Files and Folders:

View attachment 343676

Now browse to C:\Windows\Minidump and delete all the .dmp files you do not require.