Hey,
I got an annoying problem with my 1 month old Acer Timeline X 5820TG notebook computer. Nearly every time when waking the display after it turned of while not using the computer, my notebook crashes with a bsod. I have no clue whats the reason, it started aprox. one week ago but I do not remember any significant changes in configuration or anything else.
This is what windbg revealed about the minidump:
I already tried uninstalling and wiping the graphics card drivers. Re-installed them but no changes. I also searched for updated drivers, but the utility from AMD website could did not recognize the graphics card properly.
Help and comments are appreciated. Sorry for grammar/spelling/wording
Win 7 Professional 64bit, MSDNAA version
I got an annoying problem with my 1 month old Acer Timeline X 5820TG notebook computer. Nearly every time when waking the display after it turned of while not using the computer, my notebook crashes with a bsod. I have no clue whats the reason, it started aprox. one week ago but I do not remember any significant changes in configuration or anything else.
This is what windbg revealed about the minidump:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\022711-18704-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e5c000 PsLoadedModuleList = 0xfffff800`030a1e90
Debug session time: Sun Feb 27 14:09:42.210 2011 (UTC + 1:00)
System Uptime: 0 days 0:38:43.646
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88006d62ae0, fffff880061e6780, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88006d62ae0, Address of the instruction which caused the bugcheck
Arg3: fffff880061e6780, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
FAULTING_IP:
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
fffff880`06d62ae0 44397d48 cmp dword ptr [rbp+48h],r15d
CONTEXT: fffff880061e6780 -- (.cxr 0xfffff880061e6780)
rax=0000000000000003 rbx=fffff8a0016ad240 rcx=0000000000000001
rdx=fffffa8004f2e800 rsi=0000000000000000 rdi=fffff8a00a9aa230
rip=fffff88006d62ae0 rsp=fffff880061e7160 rbp=0000000000000000
r8=00000000000c0e69 r9=0000000000000003 r10=0000000000000000
r11=fffff8800164c120 r12=fffff880061e74a0 r13=fffff880061e7610
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4:
fffff880`06d62ae0 44397d48 cmp dword ptr [rbp+48h],r15d ss:0018:00000000`00000048=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88006d62ae0
STACK_TEXT:
fffff880`061e7160 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4
FOLLOWUP_IP:
dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
fffff880`06d62ae0 44397d48 cmp dword ptr [rbp+48h],r15d
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce799fa
STACK_COMMAND: .cxr 0xfffff880061e6780 ; kb
FAILURE_BUCKET_ID: X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
BUCKET_ID: X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
Followup: MachineOwner
---------I already tried uninstalling and wiping the graphics card drivers. Re-installed them but no changes. I also searched for updated drivers, but the utility from AMD website could did not recognize the graphics card properly.
Help and comments are appreciated. Sorry for grammar/spelling/wording
Win 7 Professional 64bit, MSDNAA version
Last edited:
My Computer
- Computer Manufacturer/Model Number
- Acer Timeline X 5820TG
- OS
- Windows 7 Professional 64bit
- CPU
- i-460M
- Graphics Card(s)
- AMD Mobility Radeon HD 6550M
