Solved BSOD again

[mach04]

I hace recently encountered new BSODs on my laptop. This time gives an error description about System_Restore_Exception.

I have recently reinstalled Windows and the recent updates installed. Also the pc is cleaned for spywares and viruses, as it was done last time about for 10 hours ago.

 

[mach04]

any comments?

 

[Jonathan_King]

Hello,

Run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

When you get more BSODs, post back with a full jcgriff2 report: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 15 05:05:46.033 2011 (UTC - 4:00)
System Uptime: 0 days 0:24:37.484
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+278 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 15 04:40:33.164 2011 (UTC - 4:00)
System Uptime: 0 days 0:40:17.616
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  cleanmgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 13 06:52:33.315 2011 (UTC - 4:00)
System Uptime: 0 days 1:01:13.766
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : tcpip.sys ( tcpip+6687e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip+6687e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[mach04]

thank you, I update the drivers.

 

[mach04]

I have experienced a couple of times since I made this thread that my computer at the beginning of start up, needed to check for failuers. Even thoguh I didn't have any problems during the shut down, I received this message two times now, a check by the system didn't show any failure.

 

[Jonathan_King]

Could you post a screenshot of that message?

http://www.sevenforums.com/general-...ed-method-uploading-posting-screen-shots.html

 

[mach04]

I have since my last post had 3 BSOD's all about System Restore Exception.

What drivers do you mean it needs to get updated?
I have recently made a fresh Windows installation on my laptop, and Windows is udated to SP1.
I will try to snap a picture next time the system check up message shows up again.

 

[mach04]

I have tried to clean up my laptop with CCleaner, and after it gives BSOD which means that it can not remove those files. I have even tried to clean them one by one but it gives BSOD again.
I guess some how my problem lies in these files that is collected, but I can not seem to remove them.
Do you know other ways for removing these files?

 

[mach04]

I also experience it when trying to start Real player, system shows the same error as I mentioned and restarts. I have defragmented the hard drive.

 

[Jonathan_King]

Just a hunch, uninstall PeerGuardian, see if that improves matters any.

Driver Verifier still needs to be run. See here: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

When you get more BSODs, please upload a jcgriff2 report: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

[FONT=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 16 15:23:05.706 2011 (UTC - 4:00)
System Uptime: 0 days 2:43:15.768
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 16 15:37:22.633 2011 (UTC - 4:00)
System Uptime: 0 days 0:13:28.084
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CCleaner64.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 16 15:47:49.279 2011 (UTC - 4:00)
System Uptime: 0 days 0:09:54.357
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CCleaner64.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[mach04]

The latest dumpfiles by jcgriff2

 

[mach04]

I have ran the verifier but it gave me a BSOD completely different from the one I earlier mentioned, so i removed the settings.

 

[Jonathan_King]

Could you create a new jcgriff2 report now that Verifier has caused a BSOD? Driver Verifier is supposed to cause BSODs if it finds an error, and the resulting logs are often helpful in solving the problem.

This may be a noob idea here, but try flashing the latest BIOS: ASUSTeK Computer Inc. - Notebooks- ASUS N61Jv

mssmbios.sys is consistently blamed, and the debugger is having a problem related to that. I can't help but wonder if the BIOS is at fault there. If not, nothing is lost.

BIOS-version/dato    American Megatrends Inc. 221, 13-10-2010

Finally, uninstall CCleaner completely for now. It is not necessary for one, and two, it is mentioned frequently in the dump as the process running at the time of the crash. May be circumstantial, but worth a try.

...Summary of the dumps:

[FONT=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 17 23:58:02.294 2011 (UTC - 4:00)
System Uptime: 0 days 6:11:10.745
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CCleaner64.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jun 18 09:09:57.503 2011 (UTC - 4:00)
System Uptime: 0 days 0:15:08.580
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  CCleaner64.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jun 18 12:27:35.312 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:33.764
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  cleanmgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[mach04]

I am a bit cautious when it comes to updating BIOS, as I have read that it might give major problems if its not done properly. I try to install some other antimalware programs to see if it helps.
The new jcgriff2 file is added.

 

[mach04]

I just once again received a new BSOD, without trying to deltet internet files. It just happend as I was using my pc to my privat work. The new dump files are added.

 

[Jonathan_King]

Go ahead and try to flash the new BIOS, the dumps once again blame mssmbios.sys.

In addition, run driver verifier again, and keep it running for 24 hours. After the end of that time, upload the newest dump files or just create a new jcgriff2 report.

...Summary of the dumps:

[font=lucida console]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 11:41:33.586 2011 (UTC - 4:00)
System Uptime: 0 days 1:09:43.664
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+35e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+35e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 19 13:13:20.591 2011 (UTC - 4:00)
System Uptime: 0 days 1:24:18.653
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by : ntkrnlmp.exe ( nt!woutput_l+278 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WINWORD.EXE
FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[mach04]

I just updated BIOS to the latest version, and then I tried to delete the internet files as I mentioned earlier, but I still got BSOD once again.

 

[Jonathan_King]

What internet files are you trying to delete, and what are you using to delete them?

Run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Keep it running for 24 hours, and then report back with a new jcgriff2 report.

 

[mach04]

Running the Verifier keeps giving me BSOD as I mentioned earlier, so I can't perform it. I am going to update the drivers manually. If it gives a new BSOD I upload the new dump files.

 

[mach04]

I have again experience BSOD when performing to to delete internet files and managed to write down the error code which is:
0x0000003B (0x00000000 c 0000005, 0xFFFFF80002EB664E, 0xFFFFF88007F7F8EO, 0x0000000000000000)
System-Service-Exception

I have managed to update most of my drivers. There are some which I couldn't update as its not easy to find them on my pc, they are related to the system.
I could manage to delte those internet files in safe mode but it is still impossible to delte them in normal mode.
I include the latest jcgriff2 report.