Solved BSOD almost every day with USB_BUG_CODE

[jfritz99]

I've been trying to find a thread for my issue but haven't found anything specific. I have a customer who is getting the BSOD everyday forcing a restart and they are freaking out. I cannot pinpoint the issue and microsoft tech support wanted me to reformat the harddrive which on a friday (the 13th) is not something I want to do right now. I attached the dmp file hoping someone could help me figure out what the issue is. I have updated all the drivers and even installed all windows updates and the issue still occurs. Seems to occur in the morning around 3:00 AM.

The computer is a Dell Precision T3610, Windows 7 Pro 64 bit.

Thanks in advance for the help.

 

[Arc]

Click on button below ....

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It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Also (based on your description), upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

 

[jfritz99]

So since the computer was only 2 months old we had Dell pro support. I called them and they had me uninstall and reinstall all of the USB drivers in the system. For now this has solved the issue. Arc thanks for the quick response!

 

[Arc]

Wise decision, but still keep in touch, it might be needed.