BSOD and memory dump while playing facebook game

[tllatour]

BSOD and memory dump, this seem to only happen when I am on facebook playing the many silly games, for example Farmville 2(don't judge )

I have attached the zip file as instructed in your other posts. This computer is only a few months old, i still have a warrenty through best buy but wanted to see if I can find out the issue because most likely best buy would keep it for weeks and if it's something i can fix i would much rather do that.

Thanks for all your help in advance,
Tracy

 

[koolkat77]

Welcome to SevenForums.

Those dumps are inconclusive but lets see if we can make something out from their usual causes.

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
[U]Usual causes[/U]:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL  
[U]Usual causes[/U]:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, 
Backup tool, compatibility

As a test, please remove this:

Start Menu\Programs\Kaspersky Internet Security 2013

With its Removal Tool: Removal tool for Kaspersky Lab products

Remove:

Start Menu\Programs\Norton Anti-Theft	
Start Menu\Programs\Norton PC Checkup 3.0

With the Norton Removal Tool: Norton Removal Tool

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up to avoid any software conflict. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and further crash dumps if any.