BSOD And No Error File ?

[tgbrc]

Hi Everyone

Im hoping you can help me , my laptop had a blue screen of death the other night and i was able to get a picture ( not the greatest sorry ).

Im glad i took the picture because I cant for the life of me find the .dmp files , Ive checked under advanced system settings ---> settings under startup recovery and
it said it was saving it to
%SystemRoot% but its not there . I even downloaded a tool to look for the file but it cant find it either.

I tried to make all folders files unhidden but still nothing ...

Anyway I am hoping you can help me it says it was KERNEL_INPAGE_DATA_ERROR


It gave me a stop code of 0x0000007a with 4 parameters in brackets and then below it said someting about ataport.sys


I am hoping you may be able to help me narrow down what caused this crash

I have used chkdsk and no errors were found on my hard drive.

Is there a way to look up what the parameters after the stop code are that are in the brackets ? Would that help me ?

 

[Thedoctor44]

Without the dump files it's difficult to say but I will still try to help the best I can.
Firstly this error can be caused by viruses so please run your anti virus to scan your system.
Then download an run malwarebytes to scan your system as well.

Malwarebytes | Free Anti-Malware & Internet Security Software

If those anti virus scans find nothing then please run memtest86 to see if your RAM is failing.
Make sure you run memtest86 for at least 8 passes

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

If memtest86 finds nothing then please download and run SeaTools to see if your HDD is failing.

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Post back the results.

 

[Brink]

Hello tgbrc, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

 

[tgbrc]

Hi Thedoctor44 and Brink , so sorry I did notice the instructions until after I had posted . I will do those and post back ! thanks for the assistance .

 

[tgbrc]

Ok I have completed the DM Log Collector , I will do a few of the things you mentioned by Thedoctor44 and I will update back here , maybe in the meantime the DM Log Collector Files will prove useful.

 

[Thedoctor44]

There are no dump files in the zip file. Lets just see if the stress tests find anything first.
Post back the results you get.

 

[tgbrc]

Ok so first test was Malwarebytes and it found something , I will attach.

Then I virus scanned with sophos and that came back clean .

I ran Seagates seatools for windows and that said my hard drive is fine (should i still be worried its my hard drive ?)

And then I did the memory tests with 11 passes and that came back with zero errors .

Should there be anything else I should be trying ? , I may run Hitman pro after investigating what malwarebytes found.

 

[Thedoctor44]

Ok, do what you normally do and see if your issue has been resolved.
Let us know.

 

[tgbrc]

Well I use this laptop to DJ so I guess Ill just boot up my DJ program and let it go for ten hours and post back.

At this point I am guessing it must have been that malware that was on there. Im still a bit worried about my hard drive but the scan seems to say its ok.

I am also removing any programs I really dont need as well to hopefully minimize the BSOD happening again, especially during an event.

 

[Thedoctor44]

If SeaTools says your HDD is fine then it is mostly likely stable.
Removing all programs you don't use won't really help with preventing BSODs, unless the programs use their own device drivers. The reason being is that programs and applications are ran in User-mode, bugchecks (or bsods) are activated in Kernel mode. User mode applications have private Virtual Address Spaces which separates them from everything else so they don't end up writing into critical operating system files therefore making the system unstable, because of this they don't have the permission to access OS files directly so they can't cause bugchecks.
On the other hand the Kernel shares a single address space meaning anything ran in kernel mode has access to the entire os system, if anything in Kernel mode accesses something it shouldn't then a bugcheck is initiated (BSOD).

Sorry for the wall of text, to put it simply, only processes or software that are used in Kernel mode can activate a bugcheck, any applications like games cannot so removing them will probably do nothing except for free up disk storage.