BSOD APC_INDEX_MISMATCH for Windows 7 Ultimate x64

[rusl07cl08]

Hi guys,

Lately, I've been getting Page_Fault_In_Non-paged_Area and APC_Index_Mismatch BSODs. I have no idea what to do regarding these.

I used DM Log Collector and uploaded its file.

Thanks for any help.

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Add it with your reply post. All the resulting files should be there.

 

[rusl07cl08]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

I think I already attached it, (the required information from my system) on my 1st post. Did I get it correctly?

Btw, what do you mean by this:

Add it with your reply post. All the resulting files should be there.

Thanks!

 

[Arc]

Asking for a post following the Blue Screen of Death (BSOD) Posting Instructions, again.

Btw, what do you mean by this:

Add it with your reply post. All the resulting files should be there.

Thanks!

I mean, what you posted is incomplete. There must be more data which are deducted from the zip.

 

[rusl07cl08]

Okay. I used the SF Diagnostic Tool to grab all needed info...and I attached it here. Is that what we need?
Sorry and thanks for your patience.

 

[Arc]

It is just the first glance, not even the normal check.

You are running windows 7 ultimate 64 bit with 3 GB RAM only. That is not a good idea at all. Moreover, among these 3 GBs, 2 GB are Micron and 1 GB is Hynix. Plus, windows does not have Service Pack 1 installed.

To run windows 7 ultimate 64 bit with bare minimum performance, you need at least 4 GBs of RAM. And the RAM should come from the same kit. Not a mix of various different RAMs.

Keep either category of RAM. And, with 2 GB you can run windows 7 home basic 32 BIT successfully.

Whatever, Service Pack is to be installed after that.

Otherwise there is all possibilities of BSODs with the existing situation.

 

[Layback Bear]

I have not found where Toshiba install Windows 7/64 Ultimate on hardware shown in specs.

Did you install Ultimate and where did you get it from?
What operating system came with the laptop.
Is their a Microsoft sticker on the laptop indicating the operating system?

 

[rusl07cl08]

I have not found where Toshiba install Windows 7/64 Ultimate on hardware shown in specs.

Did you install Ultimate and where did you get it from?
What operating system came with the laptop.
Is their a Microsoft sticker on the laptop indicating the operating system?

Yeah I installed it from a friend. The original OS is Win XP. There's no sticker indicating the OS

 

[rusl07cl08]

It is just the first glance, not even the normal check.

You are running windows 7 ultimate 64 bit with 3 GB RAM only. That is not a good idea at all. Moreover, among these 3 GBs, 2 GB are Micron and 1 GB is Hynix. Plus, windows does not have Service Pack 1 installed.

To run windows 7 ultimate 64 bit with bare minimum performance, you need at least 4 GBs of RAM. And the RAM should come from the same kit. Not a mix of various different RAMs.

Keep either category of RAM. And, with 2 GB you can run windows 7 home basic 32 BIT successfully.

Whatever, Service Pack is to be installed after that.

Otherwise there is all possibilities of BSODs with the existing situation.

Thanks for letting me know. Can I plan to buy 2 or 3GB Micron?

 

[Layback Bear]

How did you activate you Windows 7.
Did your friend also give you a COA key?

 

[rusl07cl08]

How did you activate you Windows 7.
Did your friend also give you a COA key?

Honestly, he's the one who re-install my Windows. I remember we used RemoveWAT program.

 

[Layback Bear]

This is not a good thing.

I remember we used RemoveWAT program.

Please complete this tutorial by Brink and post the results here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

We will need this tutorial completed before we can continue.

 

[rusl07cl08]

Sorry for the delay.
The following are the results from the MGADiag:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {1BB2053E-6425-4EB7-917B-820AABD239B0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BB2053E-6425-4EB7-917B-820AABD239B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1539068849-3541594204-1030171089</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L510</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS><HWID>EBB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65250</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-2722012
Installation ID: 012511893381796003881191792743391701241544022871702462
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/13/2014 9:44:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:6:2014 13:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAeqiAr7S/4IbCvwaEUPHMuhKFyOJ8igQ7zkXEXkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSINV		TOSINV00
  FACP			TOSINV		TOSINV00
  HPET			TOSINV		TOSINV00
  BOOT			TOSINV		TOSINV00
  MCFG			TOSINV		TOSINV00
  ASF!			TOSINV		TOSINV00
  SLIC			TOSINV		TOSINV00
  SSDT			PmRef		CpuPm