Solved BSOD at 2 random times.

[vlassis]

Hello,

I had two random BSOD once whist watching a video in VLC and once whilst I wan on YouTube. I have formated my computer with genuine Windows 2 weeks ago.

I do not know if more information is needed. I have uploaded a .zip file as stated in the instructions.

Any help will be greatly appreciated.

Thank you in advance,

Vlassis

 

[Arc]

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
_____________________________________________

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+277ce )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  System

CURRENT_IRQL:  8

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

LAST_CONTROL_TRANSFER:  from fffff8800f10c7ce to fffff8000327a8c0

STACK_TEXT:  
fffff800`00b9a6c8 fffff880`0f10c7ce : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9a6d0 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x277ce
fffff800`00b9a6d8 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
fffff800`00b9a6e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+277ce
fffff880`0f10c7ce ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+277ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52a23f6f

FAILURE_BUCKET_ID:  X64_0xA0000001_atikmdag+277ce

BUCKET_ID:  X64_0xA0000001_atikmdag+277ce

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa0000001_atikmdag+277ce

FAILURE_ID_HASH:  {91297a8d-f913-9004-d528-3938c8ae481d}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f0e5000 fffff880`0fdd5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Dec 07 02:49:43 2013 (52A23F6F)
    CheckSum:         00CA856E
    ImageSize:        00CF0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[vlassis]

1st attempt

Hello,

First of all thank you for your time.

Secondly, I did what you proposed without any problems.

I cannot be sure if the problem has been solved because it was very random.

I will wait for 2-3 weeks and will post a reply (and mark this as solved) if I have no problem.

Again thank you for your time!!


Vlassis

 

[Arc]

Yes, you should give it the time now.

 

[vlassis]

Crash Again

Unfortunately, my PC crashed again. I run again the DM Log Collector and I am uploading the .zip.

Thank you for your time.

 

[Arc]

Display is crashing with 14.4 WHQL too.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f103dbb, fffff88005ba6228, fffff88005ba5a80}

[COLOR=Red]Probably caused by : atikmdag.sys[/COLOR] ( atikmdag+c7dbb )

Followup: MachineOwner
---------

    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
[COLOR=Red]    Timestamp:        Fri Apr 18 07:43:16 2014[/COLOR] (53508A3C)

So it is something more than the driver only. Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

 

[vlassis]

Fur Mark results

I installed and run Fur Mark for about 11 minutes.

No artifacts or BSOD.

As you can see from the screenshot the max temperature of the GPU was 71C.
(The overall temperature of the system was around 33C and the CPU's temperature was 38C.)

Thank you!

 

[Arc]

Then the situation goes critical.
I would request Icit2lol to guide you for some hardware tests in depth.

 

[vlassis]

Thank you!

Ok thank you very much for everything and especially your time!!

 

[vlassis]

Crash again

One final question.

My PC crashed again!

Could the problem be hardware wise? I don't mean something is faulty. I mean the GPU is not compatible with the motherboard or something like that?

I bought the computer on November 2013 and having issues since day one.

I have changed the RAM, 3 motherboards (but always getting the same model), 3 GPU's (also getting the same model). All that is left to change is the CPU the HDD and the power supply....


Could there be another problem?

Maybe the power supply?

Anyway. Again thank you!

 

[Laith]

Hmm, try to run SeaTools. I think the HDD is spitting out random drivers as culprits and more. Run also the tools for your SSD.
.
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[vlassis]

SeaTools Test

Hello,

I used the SeaTools to test both drives and everything seems to be fine!

Unfortunately I had one more crash today. Should I post the results of the BSOD?

Is there a way to check the RAM?

Thank you

 

[ICIT2LOL]

Hello mate now lets start with something very simple read through my ditty and let me know what you find.

UsingHW Info

PART A:

You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 -Download < download the right bit version andclose the right hand window select Sensors and scroll down to the power sectionwhere you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give awayyou are in the section for the rail voltages. There are other section titlesand one that pops up often is ITE

Now the voltage on the different rails have to be within 5% =+/-of what is required or the machine will not work properly if at all.

See this for the rail voltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right hand window shows the machine running and ishandy for that but for looking at the components in some detail close it anduse the main left hand side panel

FOR OTHERCOMPONENTS

PART B:
Open each smallsquare with + in it on the section the components are in and then click on the individualcomponent/s (it will highlight in blue)- in the right hand side will appear all sorts of details including brandsspeeds and other essential info that particular device. See pic for example

Just use PART A: for starters

 

[vlassis]

hWiNFO results

I downloaded and run the hWiNFO programme.

I did not understand much but I believe (by comparing to your picture) that there might be some issues with the Watts of the CPU and GPU (my values are low)

I will upload a screenshot.

Furthermore, there is an option to generate a report. Should I do that? Can you get any additional information from that?

Thank you very much!

 

[Laith]

If you want to test the memory run MemTest86+
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[vlassis]

MeMtest

MeMtest returned no errors.

100% passed...


I really don't know what else might be the problem...

 

[ICIT2LOL]

Hello VL mate the rails are fine and form the fan speeds I am guessing the temps are ok for the CPU.

The memtest Laith asked for and I am not doubting you did it right was done for at least 8 passes?

PS I just noticed in your specs the OS is Professional N any reason??

PPS One more thing in the msinfo you have a problem device - the Ethernet controller

 

[vlassis]

Hello icit2lol,

thanks for the reply.

When you say 8 passes you mean the tests? I think there were 10 that took about 30 minutes. After it was done, I saw a line which said "test passed with no errors press esc to exit" or something like that. So I did.
Or do you mean to run this test for 8 times?

It is Professional N due to the fact that is downloaded through Dreamspark and that is the version I could get. It is genuine not pirated.

Yes I just saw that (the Ethernet controller). I have a Wireless card which is working but I will try to install the drivers for the onboard controller.

Any other advice?

(In the end it will be the DVD drive.xD)

 

[ICIT2LOL]

Yes mate where it says pass on that readout it should run to go to 8 at least. Thirty minutes is nowhere long enough for the memtest to run They can be anything from 6-7 hours or most leave it running overnight - are you using the correct site? Memtest86+ - Advanced Memory Diagnostic Tool

 

[vlassis]

memtest

Yes I had the right site but I did not notices the passes. I am sorry. I will run it again later today and leave it!

Thank you.

I will post the results later