BSOD at completely random times. Help would be appreciated.

Vasilion

New member
Local time
8:29 PM
Messages
3
Hi, I have been getting random blue screens for a few weeks now and could use some help figuring out how to fix it.

Here is the information i received after start up:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88011125160
BCP3: FFFFF8800911EDD8
BCP4: FFFFF8800911E630
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
 

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit
here is the dump file as well
 

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit
You've got an issue with the ATI driver you most likely recently updated:
Code:
1: kd> .bugcheck
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`11125160 fffff880`0911edd8 fffff880`0911e630

// The exception record indicates something tried to read from the memory address 0x0000000000000030, which is of course a big no-no:
1: kd> .exr fffff880`0911edd8
ExceptionAddress: fffff88011125160 (atikmdag!DrmDmaPktInterface::Copy)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000030
Attempt to read from address 0000000000000030

// The stack clearly indicates that the ATI driver is attempting to write memory to that address for some reason:
1: kd> kn
 # Child-SP          RetAddr           Call Site
00 fffff880`0911f018 fffff880`1118e539 atikmdag!DrmDmaPktInterface::Copy
01 fffff880`0911f020 fffff880`1118cbb6 atikmdag!DrmDmaPagingContext::PagingWriteDeferredPtUpdateCmds+0x2c9
02 fffff880`0911f0d0 fffff880`1118f1a7 atikmdag!DrmDmaPagingContext::CommonPtUpdate+0x306
03 fffff880`0911f160 fffff880`1106c764 atikmdag!DrmDmaPagingContext::Transfer+0x257
04 fffff880`0911f1f0 fffff880`0743609e atikmdag!Dispatch_BuildPagingBuffer+0x434
05 fffff880`0911f370 fffff880`07436217 atikmpag!ProxyBuildPagingBuffer_WDDM1x+0x5fe
06 fffff880`0911f400 fffff880`122df9ac atikmpag!ProxyBuildPagingBuffer+0x23
07 fffff880`0911f430 fffff880`11022a28 dxgkrnl!DXGADAPTER_DdiBuildPagingBuffer+0x50
08 fffff880`0911f460 fffff880`110227db dxgmms1!VIDMM_GLOBAL::MemoryTransferInternal+0x198
09 fffff880`0911f5f0 fffff880`1102f2ad dxgmms1!VIDMM_GLOBAL::MemoryTransfer+0x193
0a fffff880`0911f690 fffff880`11021c2b dxgmms1!VIDMM_MEMORY_SEGMENT::CommitResource+0x1fd
0b fffff880`0911f770 fffff880`1101e887 dxgmms1!VIDMM_GLOBAL::PageInAllocations+0xbb
0c fffff880`0911f7d0 fffff880`110387d9 dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xccf
0d fffff880`0911f9a0 fffff880`11038514 dxgmms1!VidSchiSubmitRenderCommand+0x241
0e fffff880`0911fb90 fffff880`11038012 dxgmms1!VidSchiSubmitQueueCommand+0x50
0f fffff880`0911fbc0 fffff800`0356273a dxgmms1!VidSchiWorkerThread+0xd6
10 fffff880`0911fc00 fffff800`032b78e6 nt!PspSystemThreadStartup+0x5a
11 fffff880`0911fc40 00000000`00000000 nt!KxStartSystemThread+0x16
 
// Context record showing the attempt to copy to an invalid/inaccessible address:
1: kd> .cxr 0xfffff8800911e630
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa80078a09f8 rdi=0000000000000001
rip=fffff88011125160 rsp=fffff8800911f018 rbp=fffffa80078a09f8
 r8=0000000000050000  r9=0000000000000000 r10=fffff880112a2390
r11=fffff88006ff0164 r12=fffffa8007906010 r13=0000000000000000
r14=0000000000000001 r15=fffffa800a86ddf8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210282
atikmdag!DrmDmaPktInterface::Copy:
fffff880`11125160 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:00000000`00000030=????????????????


// The driver seems quite new................
1: kd> lmDvm atikmdag
start             end                 module name
fffff880`11058000 fffff880`122dc000   atikmdag   (pdb symbols)          C:\debuggers\sym\atikmdag.pdb\3A4DCFB371244B659CB90810F1B45C411\atikmdag.pdb
    Loaded symbol image file: atikmdag.sys
    Mapped memory image file: C:\debuggers\sym\atikmdag.sys\546EA3C31284000\atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Nov 20 18:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    File version:     8.1.1.1443
    Product version:  8.1.1.1443
    File flags:       8 (Mask 3F) Private
    File OS:          40004 NT Win32
    File type:        3.4 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Advanced Micro Devices, Inc.
    ProductName:      ATI Radeon Family
    InternalName:     atikmdag.sys
    OriginalFilename: atikmdag.sys
    ProductVersion:   8.01.01.1443
    FileVersion:      8.01.01.1443
    FileDescription:  ATI Radeon Kernel Mode Driver
    LegalCopyright:   Copyright (C) 1998-2012 Advanced Micro Devices, Inc.

You should probably roll back to a previous known-good driver version, or, short of that, start up a thread with ATI support if that isn't possible or doesn't work.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 4790K @ 4.5GHz32GB DDR3Nvidia GeForce GTX970
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 10 Pro x64
CPU
Intel Core i7 4790K @ 4.5GHz
Motherboard
Asus Maximus Hero VII
Memory
32GB DDR3
Graphics Card(s)
Nvidia GeForce GTX970
Sound Card
Realtek HD Audio
Screen Resolution
1920x1200
Hard Drives
1x Samsung 250GB SSD
4x WD RE 2TB (RAIDZ)
PSU
Corsair AX760i
Case
Fractal Design Define R4
Cooling
Noctua NH-D15
Thanks for your help i will try that and get back if future crashes come up.
 

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit
Back
Top