BSOD at odd times, also freezes that require forced shutdown

[lamia1]

The freezes started a few days ago, then shut downs at odd times with bsod info available upon reboot. I don't know if they are related but presume so. Any help is most appreciated.

 

[koolkat77]

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Security App
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. :info: Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free

   Information

• :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
  
  
  
• :tip: Update and make full scans with both separately.

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

:info: For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): Disk Check

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change

SFC /scannow

1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

5. Hit enter
System File Checker

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Piriform - Speccy or Hardware Monitorhttp://www.cpuid.com/softwares/hwmonitor.html

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
:info: How to test and diagnose RAM issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Sat Jul  6 23:25:59.088 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:27:00.994
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+40ce1 )
BugCheck 19, {21, fffff8a00a99f000, 1010, 10000001010}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
Arg2: fffff8a00a99f000, The pool pointer being freed.
Arg3: 0000000000001010, The number of bytes allocated for the pool block.
Arg4: 0000010000001010, The corrupted value found following the pool block.
BUGCHECK_STR:  0x19_21
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_21_SRTSP64+40ce1
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jul  6 22:58:00.394 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:06:06.299
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
BugCheck 19, {3, fffffa800aeca7e0, fffffa800aeca7e0, fffffb800aeca7e0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa800aeca7e0, the pool entry being checked.
Arg3: fffffa800aeca7e0, the read back flink freelist value (should be the same as 2).
Arg4: fffffb800aeca7e0, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jul  6 06:45:52.554 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:06:46.865
Probably caused by : Ntfs.sys ( Ntfs!NtfsFcbTableCompare+3 )
BugCheck 24, {1904fb, fffff88002c807d8, fffff88002c80030, fffff88001904a53}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Bugcheck code 00000024
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff88002c807d8
Arg3: fffff88002c80030
Arg4: fffff88001904a53
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFcbTableCompare+3
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jul  6 06:38:07.586 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:38:31.881
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+7626c )
BugCheck 7F, {8, 80050033, 406f8, fffff880012cc26c}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Bugcheck code 0000007F
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff880012cc26c
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_iaStor+7626c
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jul  6 03:38:50.088 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:04:27.009
Probably caused by : CI.dll ( CI!I_ReloadCatalogs+14a )
BugCheck 50, {fffffb800b4d17d0, 1, fffff80002ec7aee, 7}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Bugcheck code 00000050
Arguments: 
Arg1: fffffb800b4d17d0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80002ec7aee, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_CI!I_ReloadCatalogs+14a
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jul  5 11:20:40.147 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 7:21:18.053
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+7626c )
BugCheck 7F, {8, 80050033, 406f8, fffff8800128f26c}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Bugcheck code 0000007F
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff8800128f26c
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_iaStor+7626c
MaxSpeed:     3100
CurrentSpeed: 3090
BiosVersion = P03-A3
BiosReleaseDate = 04/18/2012
SystemManufacturer = Gateway
SystemProductName = DX4860
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]