Solved BSOD at random intervals when playing Rift

[Molochai]

this has been bugging me for months, after a lot of trial and error i decided to ask for help here cause i am desperate on what is causing these bsod's,

it was fine for a long time and then suddenly i get none, one or two bsod's when playing the mmo Rift, i have played many other games without any issues but they were not as graphically intensive as Rift is, included are only 3 minidumps since i removed the previous ones as i thought it was fixed, but then the bsod's came back later on

things i have done so far:

windows memory test - nothing
memtest overnight - nothing
chkdsk /f /r - nothing
sfc /scannow - nothing
OCCT - GPU stresstest - vid mem test - nothing
furmark - eventually turned it off because my cards got too hot
uninstalling unnnecessary programs with revo uninstaller
cleaning the reg with cc cleaner
installing different vidcard drivers (after using driver fusion)
updating bios
updating ssd firmware
windows is being updated once a month
disabling services which are not needed
turning off power saving (or as close as it gets)
disabling all onboard devices in bios (including realtek onboard lan and removing its drivers with driver fusion, bought an intel nic instead)
disabling the microsoft 6to4 adapter, isatap adapter and teledo tunneling service in device manager
disabling high definition audio from nvidia in device manager

some things to add though, i downclock both my vidcards to stock speeds since they get too hot otherwise, now they stay at 75-80° when playing Rift, my memory timings match the recommended ocz timings including voltages (with command rate 2T, can take a screenshot of it if you need it), everything else is at stock speeds

at one point i thought it was Mumble (voice comm) causing it since i had to use a developer snapshot cause the stable version wouldnt run, later i learned that it was caused by a hook my firewall uses (outpost), so removed the hook since i dont use the service that uses it anyway (even though it still shows up in my eventvwr), installed the stable version of mumble without issues since, i disable the realtime protection of my avira antivirus while gaming, even whitelisted Rift in it

i seem to get the same 4-5 different bsod's throughout, after searching google for hours they all come back to the same standard steps to troubleshoot it, but no solution so far

i have tried running Driver Verifier as well, but not always, since it lags the game to a degree i cant be competitive in Rift during raids anymore when running it, and offcourse, the times it does run i dont get any bsod, and the times it didnt run a bsod pops up now and then, sometimes i go a week without one, sometimes its nearly every day, but i usually only get one, two is a rare exception

i saw some drivers being outdated, but not sure if its safe to update, or can be updated at all, hope its more clear to you than it is to me

wall of text i know but i try to share everything i have done/experienced so far (might have forgotten something, its been going on for a quite some time now), added the files from the tool

thank you for your time and effort

 

[Arc]

Hello Molochai, the MSINFO32 you uploaded is corrupt. You need to upload that file again.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

What is there in your USB posts?

Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00ba2758 fffff800`034d8769 : 00000000`0000000a ffffffff`fffffff8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba2760 fffff800`034d73e0 : fffff800`03441460 fffff800`00ba2950 fffff800`03441460 fffffa80`0951e648 : nt!KiBugCheckDispatch+0x69
fffff800`00ba28a0 fffff880`0464d0cf : fffff880`05257020 fffff880`04684208 00000000`00000010 00000000`00200282 : nt!KiPageFault+0x260 (TrapFrame @ fffff800`00ba28a0)
fffff800`00ba2a30 fffff880`0464a119 : fffffa80`06bff6a0 fffff880`04647c5b fffff880`06d6f100 00000000`004e24a2 : usbehci!EHCI_IncPendingTransfer+0x5f
fffff800`00ba2a60 fffff880`04651161 : fffffa80`0951e648 00000000`00000000 fffffa80`0951e3e0 fffffa80`08a4ec48 : usbehci!EHCI_ControlTransfer+0x55
fffff800`00ba2af0 fffff880`04658f3c : 00000000`00000002 fffffa80`08a4ea00 00000000`00000005 fffffa80`06bbd050 : usbehci!EHCI_SubmitTransfer+0xd9
fffff800`00ba2b30 fffff880`0465da18 : 00000000`00000020 00000000`00000004 fffffa80`08a4ea00 00000000`00000282 : USBPORT!MPf_SubmitTransfer+0x84
fffff800`00ba2b80 fffff880`0466ba96 : fffffa80`06bbd1a0 00000000`00000020 00000000`00000010 fffffa80`0951e2b0 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x808
fffff800`00ba2be0 fffff880`0466b0e6 : fffffa80`09262b60 fffffa80`0951e2b0 00000000`00000000 fffffa80`06bbd050 : USBPORT!USBPORT_Core_iSubmitTransferToMiniport+0x236
fffff800`00ba2c70 fffff800`0341562f : 00000000`00000000 00000000`0000020a fffffa80`04461302 00000001`2ed3856a : USBPORT!USBPORT_Core_ProcessScatterGatherList+0x5b2
fffff800`00ba2d20 fffff800`03415420 : fffffa80`06bbd050 00000000`0000020a fffffa80`00000028 fffff880`0466ce6b : hal!HalBuildScatterGatherList+0x203
fffff800`00ba2d90 fffff880`0466b586 : fffffa80`06bbd050 00000000`00000000 fffffa80`06bbdd28 fffffa80`0951e2b0 : hal!HalGetScatterGatherList+0x44
fffff800`00ba2df0 fffff880`04668ea6 : fffffa80`09951f70 fffffa80`06bbd050 fffff800`034153dc fffffa80`06bbd1a0 : USBPORT!USBPORT_Core_iMapTransfer+0x24a
fffff800`00ba2e70 fffff880`04659f89 : fffffa80`06bbd050 00000000`00000000 fffffa80`06bbdd02 fffffa80`06bbdd28 : USBPORT!USBPORT_Core_UsbMapDpc_Worker+0x296
fffff800`00ba2ed0 fffff800`034e38ec : fffff800`0364be80 fffffa80`06bbdd28 fffffa80`06bbdd40 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00ba2f00 fffff800`034dc305 : 00000000`00000000 fffffa80`0762e520 00000000`00000000 fffff880`04659db0 : nt!KiRetireDpcList+0x1bc
fffff800`00ba2fb0 fffff800`034dc11c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5 (TrapFrame @ fffff800`00ba2e70)
fffff880`06b93fd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue

Unplug everything other than the keyboard and mouse. And, Disable USB Selective Suspense.
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html


If you are using any USB devices, update the drivers, too.



Let us know the situation.

 

[Molochai]

hey Arc,

currently i have a mouse, keyboard, usb microphone and printer connected to my usb ports

USB selective suspend was off already

will look for updates for my usb devices, and unplug my mic and printer

 

[Arc]

Unfortunately, still I cannot see the MSINFO32 file
View attachment 237385

But there is another way to bring the faulty drivers in front.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[Molochai]

hm strange indeed, if i try to open it after saving i get the same message (in dutch)

looked for updates to my usb devices, when i set my location to US on the logitech site, i see newer drivers for my mouse, if i set it to Belgium i see older drivers which i have now, you think i should uninstall the ones i have now and install the newer US ones? using english as a language for my mouse settings so its no problem to use them

will use driver verifier again tonight

 

[Molochai]

managed to save my msinfo32 as a txt file by going through export > save as, its in dutch, hope it wont be a problem

 

[Arc]

Seen it.

Apparently there are two things you need to uninstall. Avira antivirus and Comodo firewall. They are known problem creator. use Microsoft Security Essentials - Free Antivirus for Windows with windows firewall and free MBAM as on demand scanner.

I think, Driver Verifier will be the best option for you. Let us see what it brings up.

 

[Molochai]

shame i cant use avira anymore, paid for a 3-year plan, still valid till 2014, ah well, if it fixes my problems i dont see why i should still use it, will instal MS SE right away

that comodo you saw was a leftover reference to the startmenu from the comodo dragon browser (deleted it in the meantime), used that a while back but uninstalled the same day, currently using outpost as my firewall (also paid for it), not sure if its a known culprit?

as for mbam, used it a couple times before, but uninstalled it at some point (got paranoid and uninstalled everything i didnt really use much, will install again

but yea, will see how it goes with driver verifier, gonna be very laggy playing the game though

thanks for the fast replys btw

 

[Molochai]

been running driver verifier since last night (playing the game for 3-4h in one go), no bsod's, uninstalled avira and got MS SE instead before running it, also noticed my game barely lags while DV is running, compared to when i ran it some time ago while avira was still installed, so far so good, can be pure luck though, will keep DV on

is there a reason why DV can be run for 24h max? or is it just when it doesnt find anything in that time there wont be anything to find after that time period and assume things are fixed?

 

[Arc]

DV is to run for a substantially long time. My assumption is 24 hours is a long time. Nothing more. Some of them like to run it for 36 hours.

And, DV makes the system laggy, for sure. As it is putting a stress on the drivers.

Let us know how DV performed.

 

[Molochai]

DV has run for nearly 24h now, no bsod's since, think i can turn it off now and mark this as solved?

in case bsod's would happen again, can i re-open this thread?

 

[Arc]

Disble DV and play the game again. See it it is crashing again or not.

Did that game crash on DV?

 

[Molochai]

it did crash the game 2 times while DV was running the 2nd day, but nothing got dumped and it didnt even show up in eventvwr, seems theres alot of people experiencing random crashes since one of the previous patches, all it does is pop the send error report from Rift itself and now way to tell why it crashed

played without DV and everything seemed fine

 

[Arc]

If you have the knowledge that it is being caused by just a patcher, you may overlook it and expect that a coming patch will rectify it.

 

[Molochai]

will do, some patches it never crashes (rift encountered and error..), other patches it crashes alot and lots of people get it randomly

also, i have to add, most of the time i had bsod's was when i alt tabbed out of the game a couple times before popping a bsod a hour or so later, not sure if that has to do anything with it cause the game works fine when getting back in, but i did that even more when DV when running and didnt seem to affect it, so might be just Avira that was being the culprit

cant play much this week, but will see how it goes over the next few weeks, will mark this as solved and in case a bsod pops back up ill come back

thank you for your time and effort, it is greatly appreciated!

 

[Molochai]

hello again, i think i found what was causing all these strange bsod's and game errors, since DV did not find a faulty driver i decided to look at the memory usage when i was playing Rift, and since i only had issues while playing this game, i found out i didnt have enough memory to keep up with in the first place, when i alt-tabbed out of the game it was showing 10-50mb of my 4GB that was available, and the longer you play the game, the bigger the cache seem to get

so i decided to buy new ram (8GB Corsair CMX8GX3M2A1333C9 dual channel) at the start of the week, and have been playing since without errors or bsod's (got 2 bsod's right before i bought them pointing at memory as usual), so i checked the ram usage again (source control or whatever the button is called in english in the Task manager under the performance tab), and it was showing 4.5GB of ram in use (with a couple of gigs that show "ready to use"; cache probably? and around 1.5GB available to use for whatever else), so the game never had enough memory to play with in the first place, and therefore probably caused all these weird issues

i knew Rift was quite a "heavy" game, but not this heavy came across someone with a similar issue that also had 4GB ram and solved it as well by putting more memory into his system, so thats what led me to trying this

thought i would let you know in case you come across another person that has similar issues

 

[Arc]

Well done. Really very well done.