BSOD at random moments, ntoskrnl is the reason, don't know how to fix

Veren

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So I have problem with my computer again, but this time it creates .dmp file.

So, what I've already done to prevent BSOD from happening:
1. Reinstalled Windows 2 times. First time on SSD, second time on HDD and BSOD is still hapenning.
2. Checked HDD and SSD connection to power supply.
3. I checked every RAM memory stick, I mean I plugged one at time, and BSOD happened with all of them, so it may be that all my RAM is broken, or it's not RAM.

Can you help me with that crap?

EDIT:
Mostly it happens after like 20 or 30 minutes of working on computer.
 
Last edited:

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Custom
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Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
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16gb Crucial Ballistix 1600 MHz DDR3
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Nvidia GTX 970 Gigabyte G1 Gaming
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Please visit Windows Update and install all available updates (exception for Windows 10 update)
Updating helps improving system stability, performance and fixes several problems including BSOD's.
Code:
Poprawki:                            Zainstalowane poprawki: 5

It appears that the dump present is corrupted (the size is 0KB) so it is useless, the event logs however show a few 0xF4 which in my experience is caused by hard drive failure.
Please make sure your installation is up to date and test your system, after you have tested your system and it appears to still crash then follow below instructions.




Diagnostics Test

 HDD TEST


arrow.png
Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

   Note
Do not run SeaTools on an SSD as the results will be invalid.


arrow.png
Run chkdsk
Disk Check - Windows 7 Help Forums

arrow.png
Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
I'll do the tests tomorrow, as I have no time today, but I can tell You that I have a crapload of updates installed. It's not 5 updates, it's exactly 262 updates installed in Windows Update. Oh, and like 3 monts ago I followed your advice to scan HDD and everything was okay.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
It are 5 hotfixes that are installed according to the file, an update doesn't per se have to be a hotfix.
Most other users have about a few hundred installed hotfixes.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
So the problem is, that my Win Update doesn't find any new updates, I searched them manually and it found nothing
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome



Diagnostics Test

 System File Check


Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
It found nothing wrong
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
Search for updates a few times, it sometimes takes a few attempts to find updates.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
So I ran drive tests, here are results:
Short DST Passed
Short Generic Passed
Long Generic Passed

Error scan found nothing wrong
In health tab everything was ok.

EDIT:
Oh, and the funny thing is that compared to yesterday, where BSs appeared like once for 20 mins, right now my computer was online for 5 hours and there was no bluescreens
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
Is the firmware of your SSD updated?
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
To be honest, I've never updated SSD firmware, I'll do it immediately.
Oh, and it seems, that bluescreen appears when my computer is doing something big, playing games or installing something, because after the tests I've tried to install game, and play one, when BS appeared.

EDIT:
I've downloaded Transcend Scope and it says, that my FW is latest
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
I just realized that the uploaded zip file is the exact same as your other thread, this means that we're currently going in circles with old data.

Please run the DM Log Collector again and upload a new zip file.
 

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
I have NO idea how could this happen, because I ran DM Collector yesterday, It seems that somehow I uploaded old .zip file that I deleted months ago! But never mind, here's the right file, and sorry for inconvenience.

EDIT again:
...aaand it seems that .dmp files of most bluescreens that happened yesterday got deleted after using DM collector, and in .zip file there are only last 2 .dmp files
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
This looks better :)
Code:
Poprawki:                            Zainstalowane poprawki: 259

However the crashes are 0x7A and 0xF4, both relate to hard drive failure, also this time.
I won't post any code as I usually would, because the 0x7A clearly points to the hard drive, but as you have done a few clean installations on both hard drives and have scanned them, we need to check the cables that connects the hard drives to the motherboard.
Thus what you need to try is to replace the cable(s) that connect the hard drive with another one which guaranteed works.
IF the system still crashes with the replaced cable(s), then we are looking at a bad motherboard connections, speaking of which it is smart to check the connection of the motherboard when you replace the cable, preferred is to make a clear photo of it and post this photo.
 
Last edited:

My Computer My Computer

At a glance

Windows 10 Proi5-650016GB DDR4 2133 Crucial Ballistix Sport LTMSI GeForce GTX 1060 GAMING X 6G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
So I swapped my SSD cable with HDD one and it seems that bluescreens are gone, but I'm not sure yet if the problem is fixed.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i5 459016gb Crucial Ballistix 1600 MHz DDR3Nvidia GTX 970 Gigabyte G1 Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 4590
Motherboard
MSI B85-G43
Memory
16gb Crucial Ballistix 1600 MHz DDR3
Graphics Card(s)
Nvidia GTX 970 Gigabyte G1 Gaming
Hard Drives
HDD: Western Digital Caviar Blue, 3.5'', 1TB
SSD: SSD Transcend SSD370 128GB SATA3
Antivirus
ESET NOD32
Browser
Chrome
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